I have been troubleshooting this problem with HP technical support since october of last year. The computer is very sluggish, video files will not play, takes seconds to open the start menu, there is a delay between keyboard strokes and the appearance of letters in browser address bar and quick search bar, etc, etc...
I've updated graphics drivers and chipset driver, run memory diagnostics, updated bios and then an HP technician removed video card and incorrectly installed a new card, failing to remove tape from the contacts, and failing to remove screw from fan/heatsink assembly forcing him to bend and damage the heatpipe in order to access the video card. He also broke motherboard connector by jerking keyboard out of the unit without disconnecting it first. I should also note that the technician initially opened up the unit and failed to locate the memory and concluded that there was no memory in the system! I said the computer would not run without memory and that there must be other slots. He ignored me and closed up the unit and called technician support. After long discussion he reopened unit and correctly located the modules under the keyboard. I also watched in horror as he removed the ram then later failed repeatedly to re-install the modules, jamming them clumsily into place over and over again, before finally getting them in. A second technician was then sent out to replace the *new* video card, replace the heat sink and fan that was now damaged! This technician also verified the broken connector and wrote me a nice little letter deliniating all the ways the other technician botched the job. After all this the original problem still persists. Since then. I have again reformatted the computer by running the recovery from partition and again updated display drivers to no effect.
Any ideas...
I've updated graphics drivers and chipset driver, run memory diagnostics, updated bios and then an HP technician removed video card and incorrectly installed a new card, failing to remove tape from the contacts, and failing to remove screw from fan/heatsink assembly forcing him to bend and damage the heatpipe in order to access the video card. He also broke motherboard connector by jerking keyboard out of the unit without disconnecting it first. I should also note that the technician initially opened up the unit and failed to locate the memory and concluded that there was no memory in the system! I said the computer would not run without memory and that there must be other slots. He ignored me and closed up the unit and called technician support. After long discussion he reopened unit and correctly located the modules under the keyboard. I also watched in horror as he removed the ram then later failed repeatedly to re-install the modules, jamming them clumsily into place over and over again, before finally getting them in. A second technician was then sent out to replace the *new* video card, replace the heat sink and fan that was now damaged! This technician also verified the broken connector and wrote me a nice little letter deliniating all the ways the other technician botched the job. After all this the original problem still persists. Since then. I have again reformatted the computer by running the recovery from partition and again updated display drivers to no effect.
Any ideas...