MSinfo32.exe help

Archived from groups: microsoft.public.windowsxp.general (More info?)

MSinfo32.exe when i open system info in system tools menu it opens help_
support
it should open advanced system info. o.k when i open advanced system info in
the
help_ support browser it opens another help support window. any ideas. im
all updated xp.sp2 all no matter where i locate the MSinfo32.exe from
backup
or service pack files it does the same . thanks george
13 answers Last reply
More about msinfo32 help
  1. Archived from groups: microsoft.public.windowsxp.general (More info?)

    thank you for help! (msinfo32 /showcategories-this opens systeminfo but in
    help_support which is a start).
    Start>Run>winmsd>ok(tells me cant locate ).(PCHealth\HelpCtr\OfflineCache is
    not there it was before. i know a little bit about the files and it was there
    before? downloaded zip file do i create a new offline folder?+ any idea why
    or what i did to make this happen

    "Wesley Vogel" wrote:

    > The index.dat file may be missing from >>
    > C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
    > or
    > %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
    >
    > First. Set Hidden files and folders to display.
    >
    > Start | Settings | Control Panel | Folder Options | View tab
    > Check:
    > Â? Display the contents of system folders
    > Â? Show hidden files and folders
    > UNCheck:
    > Â? Hide protected operating system files
    > Apply | OK
    >
    > [[Hidden files and folders will appear dimmed to indicate they are not
    > typical items.]]
    >
    > Second. Paste this in the Start | Run box...
    >
    > %windir%\PCHealth\HelpCtr\OfflineCache
    >
    > Click OK.
    >
    > Look for a file called index.dat. Is one there?
    >
    > If not, save the attached zip file and unzip it to ...
    >
    > %windir%\PCHealth\HelpCtr\OfflineCache
    >
    > The zip file contains the appropriate index.dat file.
    >
    >
    > --
    > Hope this helps. Let us know.
    >
    > Wes
    > MS-MVP Windows Shell/User
    >
    > In news:6E3F2594-19C3-4805-AACA-C03DB1963C8A@microsoft.com,
    > george <george@discussions.microsoft.com> hunted and pecked:
    > > MSinfo32.exe when i open system info in system tools menu it opens help_
    > > support
    > > it should open advanced system info. o.k when i open advanced system info
    > > in the
    > > help_ support browser it opens another help support window. any ideas. im
    > > all updated xp.sp2 all no matter where i locate the MSinfo32.exe from
    > > backup
    > > or service pack files it does the same . thanks george
    >
  2. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Start>Run>winmsd>ok

    or,

    Start>Run>msinfo32 /showcategories>ok

    both will open System Information.

    Direct registry edit:-
    Restore System Information (Msinfo32)[line 221 right]
    http://www.kellys-korner-xp.com/xp_tweaks.htm


    regards,
    ssg MS-MVP


    george wrote:

    > MSinfo32.exe when i open system info in system tools menu it opens help_
    > support
    > it should open advanced system info. o.k when i open advanced system info in
    > the
    > help_ support browser it opens another help support window. any ideas. im
    > all updated xp.sp2 all no matter where i locate the MSinfo32.exe from
    > backup
    > or service pack files it does the same . thanks george
  3. Archived from groups: microsoft.public.windowsxp.general (More info?)

    george,

    winmsd is winmsd.exe. winmsd.exe should open System Information.

    %windir%\PCHealth\HelpCtr\OfflineCache folder should contain:
    Professional_32#0409 folder if XP is Professional version.
    or
    Personal_32#0409 folder if XP is Home version.
    and
    index.dat
    -----

    Usually what happens is that a utility program deletes the index.dat from
    the
    %windir%\PCHealth\HelpCtr\OfflineCache folder.

    I have not heard of the folder itself going missing.

    --
    Hope this helps. Let us know.

    Wes
    MS-MVP Windows Shell/User

    In news:7A6E1609-7D8C-4CBD-A66E-D2E2DD6EBEB9@microsoft.com,
    george <george@discussions.microsoft.com> hunted and pecked:
    > thank you for help! (msinfo32 /showcategories-this opens systeminfo but
    > in help_support which is a start).
    > Start>Run>winmsd>ok(tells me cant locate ).(PCHealth\HelpCtr\OfflineCache
    > is not there it was before. i know a little bit about the files and it
    > was there before? downloaded zip file do i create a new offline folder?+
    > any idea why or what i did to make this happen
    >
    > "Wesley Vogel" wrote:
    >
    >> The index.dat file may be missing from >>
    >> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
    >> or
    >> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
    >>
    >> First. Set Hidden files and folders to display.
    >>
    >> Start | Settings | Control Panel | Folder Options | View tab
    >> Check:
    >> Â? Display the contents of system folders
    >> Â? Show hidden files and folders
    >> UNCheck:
    >> Â? Hide protected operating system files
    >> Apply | OK
    >>
    >> [[Hidden files and folders will appear dimmed to indicate they are not
    >> typical items.]]
    >>
    >> Second. Paste this in the Start | Run box...
    >>
    >> %windir%\PCHealth\HelpCtr\OfflineCache
    >>
    >> Click OK.
    >>
    >> Look for a file called index.dat. Is one there?
    >>
    >> If not, save the attached zip file and unzip it to ...
    >>
    >> %windir%\PCHealth\HelpCtr\OfflineCache
    >>
    >> The zip file contains the appropriate index.dat file.
    >>
    >>
    >> --
    >> Hope this helps. Let us know.
    >>
    >> Wes
    >> MS-MVP Windows Shell/User
    >>
    >> In news:6E3F2594-19C3-4805-AACA-C03DB1963C8A@microsoft.com,
    >> george <george@discussions.microsoft.com> hunted and pecked:
    >>> MSinfo32.exe when i open system info in system tools menu it opens help_
    >>> support
    >>> it should open advanced system info. o.k when i open advanced system
    >>> info in the
    >>> help_ support browser it opens another help support window. any ideas.
    >>> im all updated xp.sp2 all no matter where i locate the MSinfo32.exe
    >>> from backup
    >>> or service pack files it does the same . thanks george
  4. Archived from groups: microsoft.public.windowsxp.general (More info?)

    george wrote:
    > MSinfo32.exe when i open system info in system tools menu it opens help_
    > support
    > it should open advanced system info. o.k when i open advanced system info in
    > the
    > help_ support browser it opens another help support window. any ideas. im
    > all updated xp.sp2 all no matter where i locate the MSinfo32.exe from
    > backup
    > or service pack files it does the same . thanks george

    That seems to be a common problem. It occurs when the index.dat file
    in the Windows\pchealth\helpctr\offlinecache folder gets deleted or
    damaged. I found these instructions in another message and they worked
    for me. If you want to find the original message and the link to those
    instructions then do a search for the message that starts out as
    "msinfo32 will not open" Here are the instructions for restoring the
    index.dat file.

    First remove the .cab files from the Packagestore folder, and then
    rebuild the original Help and Support Center:


    a. Click Start, click Run, type cmd to open a command prompt.
    Type the
    following commands:


    net stop helpsvc
    cd /d C:\Windows\pchealth\helpctr
    rd packagestore /s /q
    cd binaries
    start /w helpsvc /svchostnetsvcs /regserver /install


    b. Run Taskmgr.exe to launch Task Manager. If any of the
    following
    processes are running, stop them:


    helpsvc.exe
    helphost.exe
    helpctr.exe


    c. At the command prompt, type: net start helpsvc


    If the problem remains, I suggest you perform an In-Place Upgrade:
  5. Archived from groups: microsoft.public.windowsxp.general (More info?)

    I'm not sure if there was a problem with the text appearing on
    different lines but the one command line should read as follows:
    start /w helpsvc /svchostnetsvcs /regserver /install
  6. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Oops goofed again. I think it's time for new contact lenses. Anyway,
    just follow the instructions I gave for finding the original
    instructions.
  7. Archived from groups: microsoft.public.windowsxp.general (More info?)

    thanks that would have done it but i cant even locate the pkg.store folder
    know? i should travel though my folders more often not that i would notice
    unless somthing
    was wrong.i wounder what else is missing? and i have boot disk so i just
    cant copy from that.and i have no idea what this means (In-Place Upgrade so
    im missing offlinecache folder_packagestore folder how bad is this and what
    else may i do. did sp2 have a hand in this? like you guys said i probley
    deleted it destroying slackfiles(index.dat) but whole folders this is weird.
    i have no clue. thanks

    "djs0302@aol.com" wrote:

    > Oops goofed again. I think it's time for new contact lenses. Anyway,
    > just follow the instructions I gave for finding the original
    > instructions.
    >
    >
  8. Archived from groups: microsoft.public.windowsxp.general (More info?)

    plus wesley says somthing about a zip folder with the dat. file in it. i
    merged the
    reg. file from kellys but that didnt work.thanks wesley im sorry i didnt
    search more or i would have seen you guys were allready fixing the problem.

    "george" wrote:

    > thanks that would have done it but i cant even locate the pkg.store folder
    > know? i should travel though my folders more often not that i would notice
    > unless somthing
    > was wrong.i wounder what else is missing? and i have boot disk so i just
    > cant copy from that.and i have no idea what this means (In-Place Upgrade so
    > im missing offlinecache folder_packagestore folder how bad is this and what
    > else may i do. did sp2 have a hand in this? like you guys said i probley
    > deleted it destroying slackfiles(index.dat) but whole folders this is weird.
    > i have no clue. thanks
    >
    > "djs0302@aol.com" wrote:
    >
    > > Oops goofed again. I think it's time for new contact lenses. Anyway,
    > > just follow the instructions I gave for finding the original
    > > instructions.
    > >
    > >
  9. Archived from groups: microsoft.public.windowsxp.general (More info?)

    george wrote:
    > thanks that would have done it but i cant even locate the pkg.store folder


    Just do a search for packagestore(all one word) on your computer.
    Incidentally, my packagestore folder didn't have any .cab files in it
    to delete. The in place upgrade mentioned at the end of the
    instructions was the first thing I tried when I started experiencing
    the same problem as you. It didn't work. Typing in those commands I
    listed fixed it right away.

    Click Start, click run, type cmd to open a command prompt

    Type the following commands. I'm typing (press ENTER) after each
    command in case there's a problem with word wrap. Be sure to note the
    spacing in each line.

    net stop helpsvc (press ENTER)
    cd /d C:\Windows\pchealth\helpctr (press ENTER)
    rd packagestore /s /q (press ENTER)
    cd binaries (press ENTER)
    start /w helpsvc /svchost netsvcs /regserver /install (press ENTER)


    Run taskmgr.exe
    Stop the following processes if they are running: (please note the .exe
    extension)
    helpsvc.exe
    helphost.exe
    helpctr.exe

    Close the task manager.

    At the command prompt type

    net start helpsvc (press Enter)

    If that doesn't work then you can try an in place install by simply
    inserting your Windows XP cd and rebooting your computer. Select to
    install Windows and then select repair installation. If your computer
    doesn't have a Windows XP cd but has a restore cd instead then you will
    not be able to do this.
  10. Archived from groups: microsoft.public.windowsxp.general (More info?)

    when i do the cmd for rd packagestore /s /q( system cant find file
    specified.so it is gone i did a search and by everyfolder i didnt find
    it.(start /w helpsvc /svchost netsvcs /regserver /install )system cant find
    helpsvc.(net start helpsvc) to turn on the service again.msinfo32
    /showcategories opens advanced system info in help support so at least i cane
    use it even though i have to use cmd to open it.this bothers me alot i defrag
    scan my disk for errors i use win 1click i got 5 yrs ago .i do this at the
    end of any session i might do even if its eveyday.iv learned the hard way
    awhile ago not to mess with free program and tweaks very few of them are
    worth the risk.but i do use spyblaster+spybot sd_Disk Cleaner_dustbuster
    pro_zonealarm.these i trust, they dont harm my mach.but bottem line. is there
    anyway to find what im missing online. thank you everyone who helped me. you
    all did solve my problem its because of my files i couldnt get it done.thanks
    again george


    "djs0302@aol.com" wrote:

    >
    >
    > george wrote:
    > > thanks that would have done it but i cant even locate the pkg.store folder
    >
    >
    > Just do a search for packagestore(all one word) on your computer.
    > Incidentally, my packagestore folder didn't have any .cab files in it
    > to delete. The in place upgrade mentioned at the end of the
    > instructions was the first thing I tried when I started experiencing
    > the same problem as you. It didn't work. Typing in those commands I
    > listed fixed it right away.
    >
    > Click Start, click run, type cmd to open a command prompt
    >
    > Type the following commands. I'm typing (press ENTER) after each
    > command in case there's a problem with word wrap. Be sure to note the
    > spacing in each line.
    >
    > net stop helpsvc (press ENTER)
    > cd /d C:\Windows\pchealth\helpctr (press ENTER)
    > rd packagestore /s /q (press ENTER)
    > cd binaries (press ENTER)
    > start /w helpsvc /svchost netsvcs /regserver /install (press ENTER)
    >
    >
    > Run taskmgr.exe
    > Stop the following processes if they are running: (please note the .exe
    > extension)
    > helpsvc.exe
    > helphost.exe
    > helpctr.exe
    >
    > Close the task manager.
    >
    > At the command prompt type
    >
    > net start helpsvc (press Enter)
    >
    > If that doesn't work then you can try an in place install by simply
    > inserting your Windows XP cd and rebooting your computer. Select to
    > install Windows and then select repair installation. If your computer
    > doesn't have a Windows XP cd but has a restore cd instead then you will
    > not be able to do this.
    >
    >
  11. Archived from groups: microsoft.public.windowsxp.general (More info?)

    george wrote:
    > when i do the cmd for rd packagestore /s /q( system cant find file
    > specified.so it is gone i did a search and by everyfolder i didnt find
    > it.(start /w helpsvc /svchost netsvcs /regserver /install )system cant find
    > helpsvc.(net start helpsvc) to turn on the service again.msinfo32
    > /showcategories opens advanced system info in help support so at least i cane
    > use it even though i have to use cmd to open it.this bothers me alot i defrag
    > scan my disk for errors i use win 1click i got 5 yrs ago .i do this at the
    > end of any session i might do even if its eveyday.iv learned the hard way
    > awhile ago not to mess with free program and tweaks very few of them are
    > worth the risk.but i do use spyblaster+spybot sd_Disk Cleaner_dustbuster
    > pro_zonealarm.these i trust, they dont harm my mach.but bottem line. is there
    > anyway to find what im missing online. thank you everyone who helped me. you
    > all did solve my problem its because of my files i couldnt get it done.thanks
    > again george

    Sorry you didn't get your problem fixed. It sounds like the problem is
    bigger than originally thought. Incidentally, when I first encountered
    the problem I too found the trick about the /showcategories. It seems
    that the command I found was /showcategories +all. I'm not sure what
    the +all means. Anyway, what I did was right click on the shortcut for
    System Information and in the target box on the shortcut tab I simply
    added the /showcategories after the msinfo32.exe. I could then click
    on the shortcut and have it open System Information, albeit inside Help
    and Support.
  12. Archived from groups: microsoft.public.windowsxp.general (More info?)

    +all
    [[with all available information displayed]]

    /showcategories
    [[Starts System Information with the category IDs displayed instead of the
    friendly names or the localized names. For example, when you use this
    switch, the Software Environment category is displayed as the SWEnv
    category. SWEnv is a valid categoryID argument for the /category switch and
    the /categories switch.]]

    /categories {+categoryID(+categoryID)|+all(-categoryID)}
    Starts System Information with only the specified category or categories
    displayed. It also limits the output to the selected category or categories.
    Use /showcategories to display a list of available category IDs.

    To start System Information with all available information displayed, except
    Loaded Modules, type:

    msinfo32 /categories +all -loadedmodules

    How to Use System Information (MSINFO32) Switches
    http://support.microsoft.com/kb/300887

    msinfo32
    http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/msinfo.mspx

    Description of Windows XP System Information (Msinfo32.exe) Tool
    http://support.microsoft.com/default.aspx?scid=kb;en-us;308549

    Description of the My Computer Information Tool in Help and Support
    http://support.microsoft.com/default.aspx?scid=kb;en-us;308920


    --
    Hope this helps. Let us know.

    Wes
    MS-MVP Windows Shell/User

    In news:1120971348.867170.105810@g44g2000cwa.googlegroups.com,
    djs0302@aol.com <djs0302@aol.com> hunted and pecked:
    > george wrote:
    >> when i do the cmd for rd packagestore /s /q( system cant find file
    >> specified.so it is gone i did a search and by everyfolder i didnt find
    >> it.(start /w helpsvc /svchost netsvcs /regserver /install )system cant
    >> find helpsvc.(net start helpsvc) to turn on the service again.msinfo32
    >> /showcategories opens advanced system info in help support so at least i
    >> cane use it even though i have to use cmd to open it.this bothers me
    >> alot i defrag scan my disk for errors i use win 1click i got 5 yrs ago
    >> .i do this at the end of any session i might do even if its eveyday.iv
    >> learned the hard way awhile ago not to mess with free program and tweaks
    >> very few of them are worth the risk.but i do use spyblaster+spybot
    >> sd_Disk Cleaner_dustbuster pro_zonealarm.these i trust, they dont harm
    >> my mach.but bottem line. is there anyway to find what im missing online.
    >> thank you everyone who helped me. you all did solve my problem its
    >> because of my files i couldnt get it done.thanks again george
    >
    > Sorry you didn't get your problem fixed. It sounds like the problem is
    > bigger than originally thought. Incidentally, when I first encountered
    > the problem I too found the trick about the /showcategories. It seems
    > that the command I found was /showcategories +all. I'm not sure what
    > the +all means. Anyway, what I did was right click on the shortcut for
    > System Information and in the target box on the shortcut tab I simply
    > added the /showcategories after the msinfo32.exe. I could then click
    > on the shortcut and have it open System Information, albeit inside Help
    > and Support.
  13. Archived from groups: microsoft.public.windowsxp.general (More info?)

    thanks i was just going though the knowledgebase looking for more answers and
    saw somthing on that and sure enough sw was infrot of each category i didnt
    think about then started reading and checked over here your command line
    shows without the sw in front to me they bothed showed the same info i really
    dont understand it much but ill keep reading thanks george

    "Wesley Vogel" wrote:

    > +all
    > [[with all available information displayed]]
    >
    > /showcategories
    > [[Starts System Information with the category IDs displayed instead of the
    > friendly names or the localized names. For example, when you use this
    > switch, the Software Environment category is displayed as the SWEnv
    > category. SWEnv is a valid categoryID argument for the /category switch and
    > the /categories switch.]]
    >
    > /categories {+categoryID(+categoryID)|+all(-categoryID)}
    > Starts System Information with only the specified category or categories
    > displayed. It also limits the output to the selected category or categories.
    > Use /showcategories to display a list of available category IDs.
    >
    > To start System Information with all available information displayed, except
    > Loaded Modules, type:
    >
    > msinfo32 /categories +all -loadedmodules
    >
    > How to Use System Information (MSINFO32) Switches
    > http://support.microsoft.com/kb/300887
    >
    > msinfo32
    > http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/msinfo.mspx
    >
    > Description of Windows XP System Information (Msinfo32.exe) Tool
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;308549
    >
    > Description of the My Computer Information Tool in Help and Support
    > http://support.microsoft.com/default.aspx?scid=kb;en-us;308920
    >
    >
    > --
    > Hope this helps. Let us know.
    >
    > Wes
    > MS-MVP Windows Shell/User
    >
    > In news:1120971348.867170.105810@g44g2000cwa.googlegroups.com,
    > djs0302@aol.com <djs0302@aol.com> hunted and pecked:
    > > george wrote:
    > >> when i do the cmd for rd packagestore /s /q( system cant find file
    > >> specified.so it is gone i did a search and by everyfolder i didnt find
    > >> it.(start /w helpsvc /svchost netsvcs /regserver /install )system cant
    > >> find helpsvc.(net start helpsvc) to turn on the service again.msinfo32
    > >> /showcategories opens advanced system info in help support so at least i
    > >> cane use it even though i have to use cmd to open it.this bothers me
    > >> alot i defrag scan my disk for errors i use win 1click i got 5 yrs ago
    > >> .i do this at the end of any session i might do even if its eveyday.iv
    > >> learned the hard way awhile ago not to mess with free program and tweaks
    > >> very few of them are worth the risk.but i do use spyblaster+spybot
    > >> sd_Disk Cleaner_dustbuster pro_zonealarm.these i trust, they dont harm
    > >> my mach.but bottem line. is there anyway to find what im missing online.
    > >> thank you everyone who helped me. you all did solve my problem its
    > >> because of my files i couldnt get it done.thanks again george
    > >
    > > Sorry you didn't get your problem fixed. It sounds like the problem is
    > > bigger than originally thought. Incidentally, when I first encountered
    > > the problem I too found the trick about the /showcategories. It seems
    > > that the command I found was /showcategories +all. I'm not sure what
    > > the +all means. Anyway, what I did was right click on the shortcut for
    > > System Information and in the target box on the shortcut tab I simply
    > > added the /showcategories after the msinfo32.exe. I could then click
    > > on the shortcut and have it open System Information, albeit inside Help
    > > and Support.
    >
    >
Ask a new question

Read More

Support Microsoft Windows XP