USB mouse stops working until restart

I've been googling for an answer for days now, with no luck.

My USB mouse has been disconnecting on my for months now, and I thought it was a problem with the mouse, however, I bought a new one the other day and the problem persists. It goes like this:

5 minutes or two hours or more hours in, my mouse will stop responding. Sometimes there's a lead up of intermittent disconnecting and reconnecting, sometimes there isn't. Either way, it eventually goes down for good and will NOT respond until I restart the computer. The Keyboard and the speakers which are also powered by USB are fine, just the mouse is dead.

If I try to switch ports, the mouse is still dead. If I use a port on my usb hub, it's still dead.

I'd searched and tried several fixes, like going to Advanced Power Options and disabling Selective Suspend. I've gone to Device Manager and unchecked: "Allow the computer to turn off this device to save power."

Nothing has helped.

For what it's worth, I think it happens quicker when I'm playing a video game like Sims 3 or Skyrim. That or it's just more annoying so it sticks in my mind more.

Both of the mice I've been trying use the HID-Compliant Mouse driver.

Logitech M510 (Wireless)
And
J660D Dell mouse that come with the computer (Corded)

System
--------------------------------------------------------------------------------

Manufacturer Dell Inc.
Model XPS 8300
Total amount of system memory 12.0 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 1850 GB
Disk partition (C:) 870 GB Free (1850 GB Total)
Media drive (D:) CD/DVD
Media drive (K:) CD/DVD

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4095 MB
Dedicated graphics memory 1024 MB
Dedicated system memory 0 MB
Shared system memory 3071 MB
Display adapter driver version 8.17.12.9573
Primary monitor resolution 1920x1080
DirectX version DirectX 10
13 answers Last reply
More about mouse stops working restart
  1. Why is your DX version only 10 if the GF114 on the GTX 560 Ti is a DX11 GPU and have you tried updating your USB mouse driver(s)?
  2. With your Logitech M510 why don't you try using the Setpoint driver? If that still fails, at least it would clear up potential driver issues and we can start focusing on possible hardware problems.
  3. Try update the driver, also monitor your +3.3v and +5v....
  4. nitrium said:
    With your Logitech M510 why don't you try using the Setpoint driver? If that still fails, at least it would clear up potential driver issues and we can start focusing on possible hardware problems.


    Yeah, I tried updating my drivers before posting to toms. I wasn't sure if I got the latest one for the Dell mouse, but I DID get Setpoint for the logitech and it still disconnects.

    rdc85 said:
    Try update the driver, also monitor your +3.3v and +5v....


    What are my +3.3v and +5v? Sorry, I'm not super tech savvy. Probably just upper average, as far as this site goes.


    Anonymous said:
    Why is your DX version only 10 if the GF114 on the GTX 560 Ti is a DX11 GPU and have you tried updating your USB mouse driver(s)?


    I didn't realize my DX ought to be higher, I'll go try to update it now.


    Thanks for the quick responses guys, this problem has been driving me nuts.
  5. +3.3v and +5v is the voltage output from the PSU the usual USB using +5v for powering device...

    Try using hwmonitor, etc (monitoring apps) to check if the +3.3v and +5v power is still 3,3v and 5v
  6. The problem might have caused by viruses. The viruses has turned a problem of USB malfunctioning. You try system restore and install a good antivirus program on your computer.Try to keep updating it.
  7. johhny-marshal said:
    The problem might have caused by viruses. The viruses has turned a problem of USB malfunctioning. You try system restore and install a good antivirus program on your computer.Try to keep updating it.


    That's highly unlikely, but I suppose that it's possible.
  8. Something that works in some cases is to go into the BIOS and check if you can find an option for Legacy USB devices. If it's ON, turn it OFF. If it's OFF, turn it ON.

    If that doesn't work update the chipset drivers and also the BIOS from Dell's driver download site. If you have the latest chipset drivers go ahead and download them again and install.
  9. JamesSneed said:
    Something that works in some cases is to go into the BIOS and check if you can find an option for Legacy USB devices. If it's ON, turn it OFF. If it's OFF, turn it ON.

    If that doesn't work update the chipset drivers and also the BIOS from Dell's driver download site. If you have the latest chipset drivers go ahead and download them again and install.


    How do I go into BIOS?
  10. to enter BIOS : when power up the computer. Push the designated button before it load the OS... (usually DEL / ESC / F1 / etc key)
  11. I just figured out my issue took me months. I almost bought a new computer because I thought it was my motherboard. It was VMWARE's USB driver as soon as I disabled it in device manager "found new hardware" popped up and everything instantly started working normally.
  12. jonathan1683 said:
    I just figured out my issue took me months. I almost bought a new computer because I thought it was my motherboard. It was VMWARE's USB driver as soon as I disabled it in device manager "found new hardware" popped up and everything instantly started working normally.


    That can indeed do it because VMWare does utilize a ton of the host computers drivers etc. when running a virtual machine.

    Glad its working now for you though. :bounce:
  13. jonathan1683 said:
    I just figured out my issue took me months. I almost bought a new computer because I thought it was my motherboard. It was VMWARE's USB driver as soon as I disabled it in device manager "found new hardware" popped up and everything instantly started working normally.


    Glad you got it sorted out. You never mentioned having a VM so I t did leave us at a disadvantage to help.
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