Archived from groups: alt.sys.pc-clone.dell (More info?)
Hello,
Last week the hard drive on my Dell Dimension 8300 failed.
I called Dell tech support and they arranged to have the
drive replaced by a technician. I assumed (stupid of me)
that I would have the option of holding onto the failed
drive for a few days so I can try to salvage any data.
The technician arrived three days later. (He was a fat
black guy who was 4 hrs late and very rude.) He took
the hard drive and refused to leave it behind. I tried
to reason with him but he refused.
The next day I called the PC repair company that sent
the technician, and they told me they had already
mailed the drive back to Dell. The following day I
called Dell again and they said there is nothing they
can do about it now. I asked them for the phone
nukmber of the department that receives the drives.
None of them had a clue.
I hope this case is not totally hopeless. Does anyone
know the name and number of the department that receives
damaged drives? There has to be someone I can contact
who can help me.
Does anyone have any other helpful recommendations for
my case? Any help is sincerely appreciated.
Thank you,
Mike
____________________________
If replying via email please
remove NO SPAM from address.
Hello,
Last week the hard drive on my Dell Dimension 8300 failed.
I called Dell tech support and they arranged to have the
drive replaced by a technician. I assumed (stupid of me)
that I would have the option of holding onto the failed
drive for a few days so I can try to salvage any data.
The technician arrived three days later. (He was a fat
black guy who was 4 hrs late and very rude.) He took
the hard drive and refused to leave it behind. I tried
to reason with him but he refused.
The next day I called the PC repair company that sent
the technician, and they told me they had already
mailed the drive back to Dell. The following day I
called Dell again and they said there is nothing they
can do about it now. I asked them for the phone
nukmber of the department that receives the drives.
None of them had a clue.
I hope this case is not totally hopeless. Does anyone
know the name and number of the department that receives
damaged drives? There has to be someone I can contact
who can help me.
Does anyone have any other helpful recommendations for
my case? Any help is sincerely appreciated.
Thank you,
Mike
____________________________
If replying via email please
remove NO SPAM from address.