A few years ago I had a nightmare experience with Dell involving a failed modem and an extended home service warranty. Basically, I had Dell service people [India] on the phone for 2 weeks during which time they were unable to diagnose the problem. I was switched to software and then back to hardware and I called it quits after that amount of time and effort resulted in no solution. I was told that their telephone service prople must diagnose the problem before a service person would come to my home. [contrary to the sales pitch]. Anyhow, I hired an outside repair person who diagnosed the problem in about 15 minutes and replaced the modem. Computer worked fine, and still does.
I then attempted to find a class action lawyer to take my case since the manner in which the warranty was phrased clearly indicated that home service meant home service and although I was willing to go along with an attempt at telephone diagnosis, after 2 weeks of failure I couldn't let it continue. I then attempted to find a lawyer to take the case [on a class action basis - since there must be thousands of cases similar to mine out there] Bottom line is that the sales contract requires all litigation to be via Arbritration - no law suits permitted. End of story.
Anybody want to talk to me about it - essenbee@verizon.net
I then attempted to find a class action lawyer to take my case since the manner in which the warranty was phrased clearly indicated that home service meant home service and although I was willing to go along with an attempt at telephone diagnosis, after 2 weeks of failure I couldn't let it continue. I then attempted to find a lawyer to take the case [on a class action basis - since there must be thousands of cases similar to mine out there] Bottom line is that the sales contract requires all litigation to be via Arbritration - no law suits permitted. End of story.
Anybody want to talk to me about it - essenbee@verizon.net