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Random Shutdowns on a HP

  • Hewlett Packard
  • Computer
  • Internet
  • Computers
Last response: in Computer Brands
June 25, 2007 9:51:53 AM


I have a computer at work being used for pos and internet, that is randomly shuting down and restarting.

How do i diagonise what the problem ?

HP COMPAQ dc 5700 micro tower
E6300, XP Pro SP2, 2GB ram
Running Quickbooks Point of sale Version 6.0 R6, pro level, Internet Explore

Im resonable handy, built my own computer

More about : random shutdowns

June 25, 2007 1:38:38 PM

Hmm, possibly overheating? Open the case while it is running and make sure all of the fans that should be running are. If everything is fine, grab a can of compressed air and blow the dust out of them (while the comp is off this time). I would suggest downloading TAT or speedfan to check the temps, but your mobo may not have any sensors on it. My Dell only has a sensor on the HDD.

Could also be a PSU problem. Grab a unit from another PC and put it in that one and see if it changes.
June 26, 2007 8:23:50 AM

Downloaded Speedfan and ran it

HDD @ 37C
Core 0 @ 23C
Core 1 @ 25C

If there the core temp then they sound very good to me

Had anoother suth down science posting and got this from the erroe report

C:\docume~1\locals~1\temp\\wer51f0.dir00\mini062607-01.dmp as a msg

Have downloaded Intel TAT and it running in the background at 37-40 C
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July 11, 2007 9:32:07 AM

Temps are fine. Its either psu, memory or HD. Download memtest, run it several passes. Hitachi has a nice HD test, dont have the link handy tho. If you have another rig around thatll fit your psu, try that as well.
July 24, 2007 10:04:35 PM

Bought a referb for the wife, had the same issue.

Moved ram from slot 3 to slot 2 (1 & 2) = no more crashes.

Could be a bad memory slot, worth a try.
July 30, 2007 2:15:04 AM

Does it have an upgraded graphics card or any other power consuming upgrades? OEM are known for putting crap PSUs to run at the bare minimum. That or bad memory, if it doesn't have PSU problems, then run Memtest86 a few hours and see if you get any errors.
August 12, 2007 12:13:06 AM

I just took a HP back. I had it for 2 days and it started doing this. I kept it two more days and read many posts on many forums that said the same thing. These included a lady who has had her's for a year, and it has spent more time being shipped back to fix it and them not fixing then it has with her actually working.
I took mine back. Shame too as I really liked the system the graphics were nice for what the kids needed. I decided to get out while I could.

Good Luck.