Once we have the blaming mania of americans invading the logic of wsetenr society: "Something bad happenned to me:lets call a lawyer and sue someone!!".
1- No information on the baby's cause of death: was this death caused by parents (and yes , it is well over 50% of in all countrys); was the cause of death utterly inescaple? (and yes, there are many baby's diseases that have over 99,999 mortality rate even with best and fastest treatment)
2-parents should inform name and location on an emergency call, and also provide as much information as possible on the baby condition to offer the baby the best surviving chances: there are amny, many reports of babys lifes saved by parents who informed the clinical condition well when receive over the phone intructions that saved the bays life, the most common were milk aspiration on the airways, resolved by pressing the babys abdomen in a Heimlich manouver-- sorry dudes but most babys cant resist 6 minutes without breathing and survive without permanent brain injury!!-- maybe some of these barain injuried babys become lawyers or blame someone else maniacs!
3- Blame the VOIP company??? I sell a product, explain that it shall not be used in emergencys, someone moron uses it anyway, things go utterly wrong and the company is to blame?? nesxt time try to drink caustic soda and blame the company!