Girlfriends Dell Laptop problem

[jdm4936]

I am currently having an issue with the monitor. Parts of the screen reassemble frames. The bottom section of the screen moves to the top etc. This occasionally occurs. Are there any ways to fix this problem or is there an issue with the physical monitor.

 

[CompTIA_Rep]

Sounds like a driver issue maybe. Reinstall the video drivers.

 

[Ubrales]

As a good maintenance procedure, do a complete anti-virus scan before and after you install the latest drivers from 'support.dell.com' - enter the service tag number.

 

[joemel]

to check if there is a problem with the laptop monitor is to plug the laptop to another monitor if there's a external videocard adapter. if the problem continues, there's no problem with the lcd of the laptop. but if its the same, try to reinstall the driver of the videocard. it its continues receiving the same problem, there's a possibility that the problem would be the vga.