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Acer Aspire L320 minipc problems

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October 12, 2007 3:16:01 AM

Purchase an Acer Aspire L320 at Comex 2007. Nice and quiet book size minipc, even smaller than my SVC cable box :-)

Some problems I find with the L320 (top of the line model with TV Tuner):
1. Documentation - VERY bad. There is NO documentation describing contents in the box. I have some items which I have to guess what they are and where they fit. For example, I see a small black rectangular box that has a USB connection. I guess it is probably the receiver for the remote control. Then there is a little bean thing with a thin long cable (probably an IR Blaster). No parts description, I think it connects to one of the 2 holes of the above mentioned remove control receiver device. I have no idea what this is for an whether the connection is right. The user guide is a generic Acer Aspire L series guide that does not mention my model or the various ports relating to the TV Tuner card).

2. S-Viodeo TV out is not working. I connected it to my TV and cannot see anything. It is not detected by the system. I searched on the web and found other customers also facing the same problem.

3. Technical Support - Seems that they don't even know what they are selling. I called them up to complain that I cannot send the signal out to my LCD tv through the s-video tv out port. After some digging, the tech support say they do not even have an L320 (they only have L310) and he has NEVER seen the L320 with a tv runer card and cannot confirm if it has a tv-out port. He cannot find any documentation either on this and ask me to take a picture of the back of the computer to email to him! How stupid.

4. TV tuner - tuned channels are not sharp/clear. Only when using AV In port do I get an acceptable image.

5. I need to find out how the FM receiver works as I cannot find any app (or Vista Media Center setup/screen) that deals with listening to FM radio. Does anyone know how to setup Vista Media Centre to receive and playback FM signal? I don't see anything about Radio setup in the setup screen. The FM/TV tuner in the Acer is a Yuan MPC788.

The Acer Technical Support guy that came out to check on the system seemed like he never saw a unit with the TV tuner card before. I had to show him the functions and what was not working. He took the unit back to Acer for diagnostic.
October 16, 2007 8:06:09 AM

Well, after having Acer technical support taken my unit for over 3 weeks for diagnostic, now then got back to me to say that the s-video is just a dummy port. It is not connected to anything and is not a feature of the tv tuner card! I am at a lost for words. It takes them over 3 weeks to find out? Are they only using that as an excuse as they cannot get it to work? I bought the unit without a bundled monitor as I intended for it to be an entertainment center to connect to my TV. If the S-Video is not working, it would defeat the purpose! Their sales people are misleading the customers as they were pointing out the ports at the computer to me before my purchase and showed me the s-video port.

The tech support claimed that the s-video port is not in the brochure so it is not a "feature" of the computer. I told them that the brochure is just as abtract as it also DID not mentioned other part of the tv-tuner card (AV-in, optical audio out, Remove receivere, IR blaster, etc). So if any of those part are not working, they can also claim it was not part of the "feature"? This sucks. What should I do? I have alredy lost over 3 weeks of productivity....

After arguing about this problem on the phone (which they claim is not a problem as they just forgot to seal the dummmy port), they offer to HELP me by selling me an Acer 22" P223W 5ms LCD. What kind of COMPENSATION is that? I can get a brand new 2ms 22" Samsung (for a similar price they quoted) at the store now. Why should I spend a similar amount buying yet another Acer product? I refuse to take the unit back until they fix the problem :-(
November 5, 2007 5:59:16 PM

1. Documentation <--- go to the start menu select all programs and look in the acer system folder.

2. S-Viodeo TV out is not working. I connected it to my TV and cannot see anything. It is not detected by the system <---- it doesnt have one see question 1

3. Technical Support - Seems that they don't even know what they are selling. I called them up to complain that I cannot send the signal out to my LCD tv through the s-video tv out port. After some digging, the tech support say they do not even have an L320 (they only have L310) and he has NEVER seen the L320 with a tv runer card and cannot confirm if it has a tv-out port. He cannot find any documentation either on this and ask me to take a picture of the back of the computer to email to him! How stupid.

<-------- acer dont tell the support staff what they sell so sometimes with new machines this will happen.

4. TV tuner - tuned channels are not sharp/clear. Only when using AV In port do I get an acceptable image. <---- dont have the spec's to hand but im guessing it will only take a digital input so if your using an analogue input it wont work.

5. I need to find out how the FM receiver works as I cannot find any app (or Vista Media Center setup/screen) that deals with listening to FM radio. http://windowshelp.microsoft.com/Windows/en-US/Help/691a2e47-9459-4b9f-a423-bece085a153a1033.mspx

The Acer Technical Support guy that came out to check on the system seemed like he never saw a unit with the TV tuner card before. I had to show him the functions and what was not working. He took the unit back to Acer for diagnostic. <--- they are not acer tech guy they work for a company called lynx who carry out all acers on site repairs

After arguing about this problem on the phone (which they claim is not a problem as they just forgot to seal the dummmy port), they offer to HELP me by selling me an Acer 22" P223W 5ms LCD. What kind of COMPENSATION is that? I can get a brand new 2ms 22" Samsung (for a similar price they quoted) at the store now. Why should I spend a similar amount buying yet another Acer product? I refuse to take the unit back until they fix the problem :-( <---- acer tech support staff will never sell you anything, except maybe the extended warranty.

the acer tech support are not part of acer, they do not sell anything. they are not there to help you set up your machine, they are not there to teach you how to use your machine. they only thing they are there for is to fix you machine if it stops working.
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November 6, 2007 5:56:57 AM

1. <--- go to the start menu select all programs and look in the acer system folder.
The "Generic" documentation is plain lousy. No mention of the parts (e.g. IR blaster)

2. <---- it doesnt have one see question 1
Yes it does, and is clearly labeled on the unit. The consumer is just NOT informed that is is a DUMMY that is not connected to anything. It is very misleading. You can't depend on the "generic" documentation as it does not contain specifics of ALL the parts included with the system. So any part that is in the box but not mentioned is just a product of your imagination and don't have to work?

3. <-------- acer dont tell the support staff what they sell so sometimes with new machines this will happen.
This seems to be true. Very sad for those guys to to support things they never see.

4. <---- dont have the spec's to hand but im guessing it will only take a digital input so if your using an analogue input it wont work.
I was using the TV out from the Starhub Digital box. It "sort of" works, but the quality is BAD.

5. <--- they are not acer tech guy they work for a company called lynx who carry out all acers on site repairs
That is interesting. I guess you mean the technician that comes out to do servicing. I guess they are outsource this service.

As to the technical support on the phone, I would suspect that they work for Acer. A lot of firms employ contract staff that are officially staff of contracting firms but they are still considered staff of the company (but just contracts vs perm staff) and have email address from the company. For example, I know a number of contractors at HP, but to the outside world they are HP employees.

<---- acer tech support staff will never sell you anything, except maybe the extended warranty.
I mean support guy on the phone, not the technician that came out to do repairs. They DID offer to sell me the LCD. Even quoted me a "special" price that was actually higher that what I could I get from SLS.

<---- they are not there to teach you how to use your machine. they only thing they are there for is to fix you machine if it stops working.
I wasn't talking about use of the machine but configuration which may not have been set properly, and without proper documentation. The 2nd technician that came out was actually a lot better. Got the FM working in the Vista Media Center, and fixed a subsequent problem of the DVDRW not working (probably cable came loose when they were testing the unit).
November 11, 2008 5:25:38 PM

I bought an Acer Aspire One (AAO) this fall and within weeks the screen blacked out upon booting. Rather than replacing my AAO , Acer referred me to a technical repair depot. After 6 weeks still no word - then two weeks ago after calling Acer they said they would send me a new one on back order. Still no sight of it. Today when i called they said they have no idea when the back order will be filled. Just wonderful customer support - not! Wish i had bought a MacBook now.
November 20, 2008 8:47:52 PM

Mine worked fine until it failed to boot up 12 months to the day that I bought it. I have heard online of similar problems people have had with this model failing around the end of warranty time.

Curry's are very reluctant to do anything about it. My local PC repair shop wouldn't touch it, as it was a mini tower and difficult to work on, so be warned.

My solution is no more Acer and no more Curry's! I am spreading the word, so other people don't get caught out!
May 12, 2009 11:28:03 AM

If it failed after only 12 months your rights as a consumer are protected under the sale of goods act - for upto 6 years. An appliance such as this has to last a reasonable amount of time. My L320 failed 2 weeks after the manufacturers warranty expired - I have just had it repaired free of charge by Comet after I told them I was aware of my Statutory Rights and would pursue Comet via the online small claims court to ensure they repaired it free of charge. It was booked in that afternoon.

There is definately a problem with this model as Ebay is littered with dead examples. It's a shoddy product and although mine now works again I don't expect it to last forever as the heat generated by a few components inside is unbelievable, (hot enough to burn).

Don't forget, a warranty is in ADDITION to your statutory rights - not a replacement for them.

http://whatconsumer.co.uk/how-long-should-it-last/ <- READ THIS!

I'll check back here every so often so if anyone else manages to get theirs repaired, post here.
Final note - don't be fobbed off - know your rights.


Here is a list of Direct Store numbers - Speak to the manager - he / she will know that you're right.


Aon Warranty Group 0870 4003320 0208 8645400 Helpdesk - handle Comet warranty claims
Comet 0870 5425425 01489 575602 Fareham
Comet 0870 5425425 01633 873761 Cwmbran
Comet 0870 5425425 0117 9772848 Bristol Service Centre
Comet 0870 5425425 01992 702470 Waltham Cross - Local Service Centre
Comet 0870 5425425 01305 750721 Weymouth
Comet 0870 5425425 0208 6952240 Catford - Bromley Rd
Comet 0870 5425425 0239 2653571 Portsmouth
Comet 0870 5425425 0208 7600671 Croydon
Comet 0870 5425425 01709 781300 Rotherham
Comet 0870 5425425 0113 3890900 Leeds; Customer Support, after sales, Local deliveries
Comet 0870 5425425 01633 245160 Newport S.Wales
Comet 0870 5425425 01522 559800 Lincoln
Comet 0870 5425425 01506 864600 Broxburn - Service
Comet 0870 5425425 01324 617675 Falkirk
Comet 0870 5425425 01224 285270 Aberdeen - Beach Boulevard Store
Comet 0870 5425425 0116 2891654 Leicester; Service/Repair Centre for Northern Area
Comet 0870 5425425 01204 667105 Bolton - Middlebrook pk. near Reebok
Comet 0870 5425425 0161 7499234 Manchester - Trafford Park
Comet 0870 5425425 01204 527029 Bolton
Comet 0870 5425425 01275 345374 Bristol Deliveries Comet 0870 5425425 0151 6705000 Birkenhead - Service centre
Comet 0870 5425425 01245 254570 Chelmsford
Comet 0870 5425425 01524 695404 Lancaster
Comet 0870 5425425 0141 9446903 Glasgow-Great West Rtl pk
Comet 0870 5425425 0141 5508901 Glasgow - Biggar St.
Comet 0870 5425425 01536 515011 Kettering
Comet 0870 5425425 0161 8760701 Manchester - White City
Comet 0870 5425425 01723 371104 Scarborough
Comet 0870 5425425 0800 181688 Claims Department
Comet 0870 5425425 01204 469261 Bolton; After Sales service
Comet 0870 5425425 0238 0248670 Southampton - West Quay
Comet 0870 5425425 01202 667165 Poole - Fleets Lane
Comet 0870 5425425 0845 6007002 01482 320681 Head Office, Hull - Switchboard; ask for Customer Services, Complaints or Call Centre for the store you require
Comet 0870 5425425 0208 9424010 New Malden
Comet 0870 5425425 01387 263792 Dumfries
Comet 0870 5425425 01656 726300 Bridgend Service Centre
Comet 0870 5425425 01782 714370 Newcastle u Lyme-T-Vale
Comet 0870 5425425 01253 594261 Blackpool - Holyoake Avenue
Comet 0870 5425425 0115 9241937 Nottingham - Castle Marina
Comet 0870 5425425 01622 793970 Maidstone Service depot; Direct number 01622 793971 avoids being put on hold !
Comet 0870 5425425 01772 555266 Preston
Comet 0870 5425425 01792 315570 Swansea, South Wales
Comet 0870 5425425 01923 659010 Watford
Comet 0870 5425425 01246 207509 Chesterfield, Derbyshire
Comet 0870 5425425 01935 431813 Yeovil - Houndstone Bus. Pk.
Comet 0870 5425425 01473 242300 Ipswich
Comet 0870 5425425 0161 3716040 Ashton-under-Lyne
Comet 0870 5425425 01562 756200 Kidderminster
Comet 0870 5425425 0118 9238600 Reading
Comet 0870 5425425 01635 551415 Newbury
Comet 0870 5425425 01325 355885 Darlington
Comet 0870 5425425 0208 8394370 Yeading, Middlesex
Comet 0870 5425425 0116 2820700 Leicester - Fosse Park
Comet 0870 5425425 01256 812268 Basingstoke
Comet 0870 5425425 01248 370765 Bangor
Comet 0870 5425425 01332 388700 Derby - Kingsway
Comet 0870 5425425 01904 693966 York - Clifton Moor
Comet 0870 5425425 0161 4298151 Stockport - Peel Centre
Comet 0870 5425425 01234 346018 Bedford - Rope Walk
Comet 0870 5425425 0151 7281800 Liverpool - Speke
Comet 0870 5425425 0151 5246420 Liverpool - Aintree
Comet 0870 5425425 01323 430334 Eastbourne
Comet 0870 5425425 01900 602271 Workington
Comet 0870 5425425 01642 632520 Stockton-on-Tees-Retail Pk
Comet 0870 5425425 01793 708400 Swindon
Comet 0870 5425425 01606 42643 Northwich
Comet 0870 5425425 0238 0651607 Eastleigh - Woodside Avenue
Comet 0870 5425425 0115 9396125 Nottingham - Sandiacre
Comet 0870 5425425 01952 201505 Telford
Comet 0870 5425425 01274 725605 Bradford
Comet 0870 5425425 023 8051 0146 Southampton - Millbrook
Comet 0870 5425425 01236 440944 Coatbridge-Faraday Rtl pk.
Comet 0870 5425425 01493 412770 Great Yarmouth - Pasteur RD
Comet 0870 5425425 01698 425230 Hamilton-Palace Grounds Shopping Centre
Comet 0870 5425425 01463 235577 Inverness
Comet 0870 5425425 01592 266417 Fife - Kirkcaldy Retail Park
Comet 0870 5425425 02920 454129 Cardiff - Newport Road
Comet 0870 5425425 01604 235100 Northampton - Nene Valley
Comet 0870 5425425 01625 433287 Macclesfield
Comet 0870 5425425 01202 479763 Christchurch - Bailey Drive
Comet 0870 5425425 0121 7464900 Solihull
Comet 0870 5425425 02476 666530 Coventry-Gallagher Retail Pk
Comet 0870 5425425 0121 3774900 Birmingham - Castle Vale
Comet 0870 5425425 01788 546317 Rugby
Comet 0870 5425425 01273 324697 Hove
Comet 0870 5425425 01924 422010 Leeds - Birstall
Comet 08705 425425 01384 486404 Dudley - Merry Hill
Comet 0870 5425425 01382 510443 Dundee
Comet 0870 5425425 01383 622655 Dunfermline
Comet 0870 5425425 01242 573472 Cheltenham
Comet 0870 5425425 01494 444819 High Wycombe
Comet Clearance 0870 5425425 0141 3365970 Thomas Auctions support team ~ www.clearance-comet.co.uk
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