Dell 948 printer cartridge jam

[pattycake32643]

how do i fix a cartridge jam? There is nothing inside stopping the carrier that I can see. Yet it makes a terrible scraping noise when it glides accross.

 

[shula_me]

make sure there is nothing blocking the way. maybe up it upside down and shake it firmly. If no luck, check the black thing behind the ink cartridge that's attached to the white strip and press it against the carrier until it snaps back in place. and then reset it and run again. that should fix it

 

[Barbara_12]

how do i fix a cartridge jam? There is nothing inside stopping the carrier that I can see. Yet it makes a terrible scraping noise when it glides accross.