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This is truly a wonderful day. I found this IE browser fix from one of your
MVP at
http://windowsxp.mvps.org/IEFAQ.htm#IE_Default
and that little registry fix has corrected his problem!! We have been at
this since February and what a relief to have this issue resolved. Of
cource, a restore point was immediately created and he is up and running
again. thank you for all your help!!!
"Old Bob" wrote:
> I downloaded the installed and ran it but alas Net Zero was not one of the
> programs that was listed...so I guess I am out of luck. thank you for all
> your efforts..
>
> "R. McCarty" wrote:
>
> > That would be my suggestion. Perhaps take an immediate System
> > Restore point before hand.
> >
> > "Old Bob" <OldBob@discussions.microsoft.com> wrote in message
> > news:313736A4-7560-4056-A0A1-0B84BEB31F06@microsoft.com...
> > > thank you for the link to the clean up utility. reading about it, after I
> > > download it should I let it clean everything it finds or it seems I can
> > > maybe
> > > select only Net Zero..mayby do just that one?
> > >
> > > "R. McCarty" wrote:
> > >
> > >> For a clean boot, use MSConfig.Exe - Startup (TAB), you can
> > >> uncheck items, reboot and do your install, then reverse the process.
> > >>
> > >> Microsoft Installer Cleanup Description & Download here:
> > >>
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
> > >> (Download link is in the middle of the web page)
> > >>
> > >> Good Luck, I understand your situation - my biggest customer list
> > >> happens to have the same last name as I do.
> > >>
> > >> "Old Bob" <OldBob@discussions.microsoft.com> wrote in message
> > >> news:A4A12221-3EC8-4E17-8F51-34ABF7CA6267@microsoft.com...
> > >> > good idea..I think I have the quickstart of the older version that I
> > >> > can
> > >> > email him--we will try to overinstall but if I get that message that it
> > >> > is
> > >> > running.how do I stop it? I guess I am a saint--I love him
> > >> > dearly--remote
> > >> > assistance will not work has he has just the dial up and it is much too
> > >> > slow
> > >> > so YES, I am doing over the phone. How do I get that cleanup tool
> > >> > from
> > >> > msft? Can you point me too it? Thank you again for your help..
> > >> >
> > >> > "R. McCarty" wrote:
> > >> >
> > >> >> Frustrating isn't it, when companies point the "Finger" at some other
> > >> >> part of the PC and claim it isn't their fault - Usually a sign of a
> > >> >> rampant
> > >> >> condition called "Convenient Stupidity".
> > >> >>
> > >> >> Does your brother have his PC backed up ?, even minimally ?.
> > >> >> Perhaps the easiest thing to do would be install NetZero (same
> > >> >> version)
> > >> >> as pre-existed, to the same folder and then try a uninstall. If
> > >> >> NetZero
> > >> >> uses a .msi you might download the Microsoft Installer Cleanup tool
> > >> >> to try and untangle NetZero.
> > >> >>
> > >> >> If he can get on the Internet are you using Remote Assistance to
> > >> >> access
> > >> >> the PC and work on it or doing it over the Phone (which would try the
> > >> >> patience of a Saint).
> > >> >>
> > >> >> The problem is always digging yourself deeper in the hole.
> > >> >>
> > >> >> "Old Bob" <OldBob@discussions.microsoft.com> wrote in message
> > >> >> news:2296F472-6B26-476E-AF4E-6C99D124CF94@microsoft.com...
> > >> >> > Thank You...It is my brothers computer in Florida that has the
> > >> >> > problem.
> > >> >> > I
> > >> >> > have already done as you suggested and the problem remains. I have
> > >> >> > even
> > >> >> > deleted the internet connection and let the connection recreate when
> > >> >> > he
> > >> >> > goes
> > >> >> > on agian and he gets on fine but IE still is not acting properly nor
> > >> >> > is
> > >> >> > the
> > >> >> > program listed in Add/remove but if he uses the Net Zero shortcut on
> > >> >> > his
> > >> >> > desktop he is able to get on the internet. Is there any way to
> > >> >> > delete
> > >> >> > that
> > >> >> > folder that contains the .hook.dll and the am.dll so he can again
> > >> >> > try
> > >> >> > to
> > >> >> > re-install? I am leary of deleting.dll's..don;t know much about
> > >> >> > then
> > >> >> > other
> > >> >> > than NOT to delete. All this started when he updated from one New
> > >> >> > Zero
> > >> >> > version to a higher version but of cource NZ says it's not their
> > >> >> > issue.
> > >> >> > He
> > >> >> > also at that time, started keeping his PC on using the energy
> > >> >> > portion
> > >> >> > to
> > >> >> > turn
> > >> >> > off the screen etc. any clues there or just co-insidence?
> > >> >> >
> > >> >> > "R. McCarty" wrote:
> > >> >> >
> > >> >> >> O.K. - Thanks for posting the details. I think I follow your
> > >> >> >> problem.
> > >> >> >> I'm not sure if it's your PC or your brother's in Florida, but
> > >> >> >> anyway
> > >> >> >> you're saying that IE isn't handling default browser hooks/calls.
> > >> >> >> Many ISP's provide software to make the Internet easier. The issue
> > >> >> >> is that most have a "Central" interface to access mail, web and
> > >> >> >> many
> > >> >> >> times these are based on IE code. Most of the ISP's software isn't
> > >> >> >> really required. XP provides natively everything you need. However
> > >> >> >> some ISP's use a custom dialer and network setup. (AOL, PeoplePC).
> > >> >> >> If you've uninstalled NetZero, it's likely some components are
> > >> >> >> still
> > >> >> >> on
> > >> >> >> the PC that's trying to use the NetZero interface software.
> > >> >> >> Have you tried opening IE, Tools, Internet Options,Advanced &
> > >> >> >> clicked the "Reset Defaults" button ? Also click the Programs (TAB)
> > >> >> >> and make sure the option box "IE should check to see whether it is
> > >> >> >> the default browser" is checked, then Apply & OK.
> > >> >> >>
> > >> >> >>
> > >> >> >> "Old Bob" <OldBob@discussions.microsoft.com> wrote in message
> > >> >> >> news:4B359A62-8323-4D8A-ABEC-BB541159D854@microsoft.com...
> > >> >> >> > My Internet Explorer is set for my default but when I go on the
> > >> >> >> > internet
> > >> >> >> > with
> > >> >> >> > my Net Zero Connection the Internet Explorer window no longer
> > >> >> >> > opens
> > >> >> >> > automatically..I have to open it by clicking on the blue E. Even
> > >> >> >> > then,
> > >> >> >> > the
> > >> >> >> > "back" function does not always work. Net Zero says I have a
> > >> >> >> > conflict--can't seem to find one. They told me to uninstall and
> > >> >> >> > I
> > >> >> >> > did
> > >> >> >> > via
> > >> >> >> > add/remove..then they said to fully delete the Net Zero folder
> > >> >> >> > and
> > >> >> >> > when
> > >> >> >> > I
> > >> >> >> > did
> > >> >> >> > that I got a message that hook.dll and am.dll were unaccessable
> > >> >> >> > and
> > >> >> >> > I
> > >> >> >> > could
> > >> >> >> > not delete the folder. Now, Net Zero does not appear in the
> > >> >> >> > add/remove..but
> > >> >> >> > it works but the same problem occurs with the IE not opening. I
> > >> >> >> > tried
> > >> >> >> > to
> > >> >> >> > overinstall Net Zero but it tells me the program is running--and
> > >> >> >> > it
> > >> >> >> > is
> > >> >> >> > not
> > >> >> >> > to
> > >> >> >> > my eyes. I am in CT and trying to help my brother who lives in
> > >> >> >> > Florida
> > >> >> >> > with
> > >> >> >> > only a dial up connection...any other suggestions?
> > >> >> >> >
> > >> >> >> > "R. McCarty" wrote:
> > >> >> >> >
> > >> >> >> >> It's based on the percentage allocation of your System partition
> > >> >> >> >> and
> > >> >> >> >> how many points have been created. It's doubtful you would ever
> > >> >> >> >> be successful in restoring back that many months. What problem ?
> > >> >> >> >> maybe there's a solution outside of SR.
> > >> >> >> >>
> > >> >> >> >> "Old Bob" <OldBob@discussions.microsoft.com> wrote in message
> > >> >> >> >> news
8D1BA99-9B6A-465F-8390-04BC64E0618C@microsoft.com...
> > >> >> >> >> > How far back does system restore? How do you control how far
> > >> >> >> >> > back
> > >> >> >> >> > to
> > >> >> >> >> > keep
> > >> >> >> >> > restor points? I have been trying to fix a problem since
> > >> >> >> >> > February
> > >> >> >> >> > and
> > >> >> >> >> > want
> > >> >> >> >> > to go back to before then and my restore only goes back to
> > >> >> >> >> > April..I
> > >> >> >> >> > have
> > >> >> >> >> > not
> > >> >> >> >> > knowingly deleted any restore functions.
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>
> >
> >
> >
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