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Circuit City Advantage Protection Plan

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January 12, 2008 1:03:22 AM

Hi,

I paid $450 + about $25 or so in tax for the FHD2400 during Circuit City -$100 sale event last year. After about seven of these monitors I've finally received one with no dead/stuck pixels (last I checked), however it does have a fair amount of back-light bleed on all four sides (I guess I can live it with for now). With the Pixel issue out of the way, I started think about the Circuit City extended warranty.

The plan costs are:

Circuit City Advantage Protection Plan: 2 Year - $50 (11% of price "no tax")
Circuit City Advantage Protection Plan: 4 Year - $80 (18% of price "no tax")
Circuit City Advantage Protection Plan Plus: 2 Year - $80 (18% of price "no tax")
Circuit City Advantage Protection Plan Plus: 4 Year - $120 (27% of price "no tax")

You would have to go with the "Plus" plan since it seems to be the only one that covers screen issues (stuck/dead pixels - back-light bleed), the normal plan does not. But after doing some quick Google searching, there looks to be quite a few horror stories about the Circuit City Advantage Protection Plans. So I'm interested to know, for those that bought this at Circuit City, what plan did you buy if any? Is the two or four Plus plan worth it?

https://www.cityassure.com/cityassure/static.do?clickTo...
May 11, 2009 6:48:56 PM

we purchased a new tv from circuit city last summer and am trying to find the right no. for the advantage protection plan extended warranty we rec'd. the phone that's on it is not right all it does is ring busy. can anyone help me?
May 11, 2009 11:20:28 PM

City Circuit went chapter 11 and is no longer in business; it has been liquidated.

Your advantage protection plan extended warranty is now defunct.
Related resources
May 12, 2009 4:08:52 PM

tjthatch said:
we purchased a new tv from circuit city last summer and am trying to find the right no. for the advantage protection plan extended warranty we rec'd. the phone that's on it is not right all it does is ring busy. can anyone help me?



The phone number for TV repair for the advantage protection plan is 1-800-878-1167
August 10, 2009 11:56:01 PM

The Circuit city advantage plan is a seperate assurance carrier but not a insurance contract and has been hard if not difficult to get thru to... The real company is Federal warranty Service Corp of Alanta in all states but CA.where it is Sureway Inc of Alanta... phone 1 800 555 4615 they'll put you in a queue max 10 line it takes 1/2 hr or longer, even though the auto receptionist states longer than normal call volume... waits are claimed to be a bit longer,about 10 mins, Then you get disconnected.

If you go on line The auto assist queue stated 10 in line it takes also 1/2 to 45min befor you get the queue your next button , then states there are no representatives available then it holds you at your next in line queue till you give up ...
the last time I got thru was 7/21/09 on a land line,my cell died after a hour on hold and two calls, reguarding a laptop repair that was authorized by advantage, sent out "via radio shack" as now in NH they carry Advantages claims service and after 2 weeks turn around , I was only to be denied by the Central service Depot group as physical damage, DUh warranty That was to cover accidential damaged like the picture that fell on the laptop and crack the screen
I've sent a complant to NH insurance Dept at Concord. Any Class actions happing Let Me know
Still wading and trying to resolve with some sense of hope call me a dreamer
Anonymous
August 19, 2009 1:17:30 PM

Great Experience so far with Contract Administration

Yes, on the new circuitcity.com site they post the information for us AND, I called just now for a Vizio 50" that has gone bad... absolutely perfect service so far. Appt the next day in the am with a local repair company coming to the house. I dialed the number for TV repair. Here is what the website has for us former CircuitCity warranty holders:

WARRANTIES/REPAIRS:
12. Are the Old Circuit City’s EXTENDED WARRANTIES affected?
No. Circuit City Advantage Protection Plans® (extended warranties) have been backed by third-party independent companies for more than 15 years and as a result, are not impacted.

Currently, all Circuit City Advantage Protection Plans are fully backed by the Assurant Solutions companies. Assurant Solutions operates as Federal Warranty Service Corporation, Sureway, Inc., and United Service Protection, Inc. Assurant Solutions is part of Assurant, Inc. (NYSE: AIZ), and its extended service contracts are backed by an Assurant insurance subsidiary rated A “Excellent” by A.M. Best Co.

Assurant Solutions says it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts.
13. What number do I call about my Circuit City Advantage Protection Plans® (extended warranty)?
Assurant Solutions says it is not necessary for customers to call or email Assurant Solutions service centers to confirm the validity of their contracts.

For Circuit City Advantage Protection Plans purchased ON or AFTER December 1, 2006, please call the following number(s) to obtain service:

* Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615
* In Home Service for Televisions : 1.800.878.1167
* MP3 players, gaming systems, CD Players, camcorders, GPS, auto and home audio systems, and other consumer electronics items: 1.800.555.4615
* Appliances: 1.800.878.1167

For Circuit City Advantage Protection Plans purchased BEFORE December 1, 2006, please call the following number(s) to obtain service:

* Personal computers, laptops, printers, digital cameras and other computer-related equipment: 1.800.555.4615
* In Home Service for Televisions: 1.800.286.0470
* CD Players, camcorders, GPS, auto and home audio systems, and other consumer electronics items : 1.800.286.0470
* Appliances: 1.800.286.0470

14. What do I do if I want to cancel the remainder of my Circuit City Advantage Protection Plan?
You need to write a letter to the following address for a refund:
Assurant Solutions
ATTN: Circuit City Transfers
PO Box 105689
Atlanta, GA 30348-5689
August 19, 2009 3:11:29 PM

I'm GETTING ALL WARM AND FUZZY THINKIN' mAYBE THERE GONNA HELP yOU...
:non: 
I APPERICATE THE info,That you posted for others.
It Slightly appeared to me to be a Assurant commerical.....
YOUR NOT ASSOICATED WITH THEM aRE YOU?

EXCUSE mY fORWARDNESS,SKEPTASISM AND I HOPE YOU KEEP tHIS BLOG uPDATED AS TO THE FULFILLMENT AND FINALIZATION OF YOUR EXPERENCE...
As for Me I wrote to the CEO of assurant., The P&CEO of assurant Solutions and have not still even received a cordial ,"We'll look into It", response!!!
to see more stories reguarding this issue and assurant / circuitcity claims you can visit:
This is just another dissatisfied customer...
http://www.complaintsboard.com/complaints/circuit-city-...

This next One I like They whomever contacted The company whom owns the Blog(?) Have had this post pulled down !!!
when I brought it to assurant attention last week...
you start it ..shows then auto redirects to another page so you can't read all the complaints...

http://blogs.courant.com/george_gombossy/2009/01/circui...

I appericate I can get My pro rated payment of 169.00 returned , for the 400.00 repair...
But that aint what the assurance stipulated..
It was too repair the unit, not give me a part. payment when the cost exceeds the warranty...
As per:
https://www.cityassure.com/cityassure/static.do?
clickTo=doc.show.right.choice

Try current Phone Number site Now!!
it was In 2007, the Solution Center handled over 1 million calls, emails, chats and faxes.
Over 70% of the calls into the solution center are answered in 60 seconds or less.
Over 80% of the time, issues are resolved with ONE call

Now in 2009
phone 1 800 555 4615 they'll put you in a queue max 10 line it takes 1/2 hr or longer, even though the auto receptionist states longer than normal call volume... waits are claimed to be a bit longer,about 10 mins, Then you get disconnected.

If you go on line The auto assist queue stated 10 in line it takes also 1/2 to 45min befor you get the queue your next button , then states there are no representatives available then it holds you at your next in line queue till you give up ...
what ever... I'll stop ranting if they stood behind the plan that was sold to us and they aquired till then I'll Keep surfin" and stating our case
August 20, 2009 4:38:01 PM

:pfff: 
Ok I want to give all those whom may have a different experence a fair shake so I waited today and attempt to contact Assurant solutions via their web site to ask a basic question about the plan I purchased...
08-20-09


Circuit City Service Plan



web site I used:


https://www.cityassure.com/cityassure/static.do?clickTo...

ntact.us


it then forward to a Https:


https://broker.gotoassist.com/ds/callCenterQueryUpdate....

Info=134060853:8295DA31447E539:null&Portal=cityassure&QueryKey=9664

8041



Which is selected then pasted here:
Contact Us

E-mail a Technician Web Chat
You may also request service by calling 1-800-555-4615.



Some repairs may still be covered under the manufacturer’s

warranty, depending on the age of your product and the type of

problem you’re experiencing. Contact the manufacturer .




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This is a seperate log from which I kept a short brief account of

my experence in dealing with the GoToAssist online help for

Assurant Solutions warranty / Circuitcity Advantage Plan 08/20/09

GotoAssist @ 11:53 There is 1 question ahead of you.
Thank you for waiting
Queue status changed
@ 11:54 You are next in line.
Thank you for waiting
Queue status changed

@ 11.57 There is 1 question ahead of you
thank you for waiting
Queue status changed
@ 11.59 You are next in line
Thank you for waiting
Queue status changed
@ 12.01 There is 1 question ahead of you
Thank you for waiting
Queue status changed
@ 12:04 your next in line...
Guess what...
@ 12:06 There is 1 question ahead of you
thank you for waiting
@ 12:07 your next in line...
Guess what...
@ 12:08 There is 1 question ahead of you
thank you for waiting
@ 12:08 your next in line...
@ 12:13 20 minutes must be a hard question to answer...
@ 12:16 Now it's become a quest!!!
@ 12:23 Still Next in line , Thank you for waiting 1/2

hr
Guess I'll go do something else since it apparent they

don't care.... :sarcastic: 


August 21, 2009 2:32:10 PM

:bounce:  Ok New Update to old post!!!

I got thru...

Best quote of todays conversation Quote:
We go by what is listed on the receipt. We do not go by
plan number because each store may have a different plan number
listed.

Ok I thought about my last post!
I wanted to be even more optimistic and giving assurant

Solutions support staff the benifit of the doubt.
I may have been unfair in attemting to contact their site in the

middle of the day, when most people do, at lunch time, when

everyones on break and possibly away from the call stations, so

I'll attempt an earlier contact today....

So I typed:

cityassure.com
it loaded
https://www.cityassure.com/cityassure/start.do
I moved my mouse over Live chat and clicked....
This is where I should have an MP3 of jeapordy playing....
it loaded a new web page:
https://www.cityassure.com/cityassure/webChat.do
I moused over "Click here to start a live diagonisic chat"....


Circuit City Service Plan

Live representatives are online and standing by!


Your Name: * Name is required
Promotional Code: *

*Enter the 6 digit Software Support promotional code located in

your PC Resource kit if you have one.

Please fill out the fields above, type your question in the box

below and click the button to proceed.

So I fill in boxes......

I select all and this is how the page reads:

Circuit City Service Plan

Web Mode
Live Remote Assistance


Do you need a quick solution to a technical problem? With our live

remote-assistance tool, a member of our support team can view your

desktop and share control of your mouse and keyboard to get you on

your way to a solution.

How to Get Support:


You will find the answers to security questions and system

configuration requirements on our FAQ page.

How It Works:


Step 1: Simply type your question or the nature of your

problem in the box below. Then click the Click Here button.

Step 2: You are prompted to download a small virus-free plug-in

which will connect you to a member of our support team.

Step 3: Your support representative will chat with you online to

obtain the details of the problem.

Step 4: With your permission, your support representative can view

your screen and share control of your mouse and keyboard.

Step 5: You are in full control of your computer at all times. You

always have overriding control of your mouse and keyboard, and you

can end the screen-sharing session at any time.

Circuit City Service Plan

Live representatives are online and standing by!


Your Name: Randy
Promotional Code: ?

*Enter the 6 digit Software Support promotional code located in

your PC Resource kit if you have one.

Please fill out the fields above, type your question in the box

below and click the button to proceed.

Question reguarding PC Kit / Plan coverage:
How can I tell what plan I purchased? What is covered :pt1cable: 


Click...Poof Opps it's 7:56 AM EST...
Guess I jumped the gun...
Lets Play that MP3 Music some more.......

We're sorry, our Circuit City Web Support site is closed
Hours of operation are Mon - Sun 7:00 AM - 11:00 PM (CDT).

OK 7:58 AM EST:I should be first In LIne...
7:59
8:00AM EST =7:00 CDT click....
No representatives are available
No representatives are available. Please try again later.

Hmm maybe there runing a bit late....

8:05 am Click...
Your representative is ready to meet with you
To connect, click the Download Now button. Then save

GoToAssistStarter.exe to your desktop and double-click it to start.

(Note: You may need to minimize all open windows to view your

desktop.)

8:07 you are next in Line
Thank you for waiting

8:11am You are being connected....
Damn the early Bird does get the worm!!! :) 



Sabrina L.: Thank you for contacting Contract Administration

Support Chat, my name is Sabrina. I will be happy to assist you

today.
Sabrina L.: Can I get your phone number used for your extended

warranty please?

randy: Sabrina
randy: Gosh Hmmm It could be several different # but I'll try ,my

daughters
randy: ***-***-****<--- whom the Contracts registerd under

Sabrina L.: I'm sorry but that phone number is not associated in

our database. Is there another number that the contract would be

under or do you have the receipt for your purchase?

randy: Sure maybe My wifes ***-***-****
randy: hmmm sorry I don't remember the one we gave in Nov of 08
randy: Maybe you can help anyway...

Sabrina L.: I am sorry but that number is not associated in our

database. What is the name or names that the warranty would be

listed under and the state purchased in?

randy: My question is how can I tell what plan I purchased by

looking at my reciept and or my PCkit? :whistle: 

randy: Hmmm Probly My daughter..
randy: ASHLEIGH ***

Sabrina L.: While I locate the warranty, could you please verify

the name, address and email address the warranty is registered

under?

randy: sure it was registered by Circuit city Store 4115 224 Daniel

Webster Highway Nashua NH, 03060

Sabrina L.: I have located a warranty but the address does not

match the information provided.

randy: Hmm thats whom we bought it from

Sabrina L.: What is your address?

randy: IT was sold to my daughter
randy: ohh sry
randy: * ********* Drive
randy: sry

Sabrina L.: Thank you. To ensure that we have the correct warranty,

what is the model and serial number of the product?

randy: My question is how can I tell what plan I purchased by

looking at my reciept and or my PCkit :whistle: 
randy: model ********
randy: sn/*************

Sabrina L.: Thank you. I understand that you wish to know what type

of warranty that you purchased. I would be glad to assist you.

The warranty that was purchased for this computer is a Circuit City

Advantage plan. This covers for power surge, technicial support, 1

battery replacement, and hardware failure. It does not cover

physical damage to the computer.

randy: is it possible if you could answer my question I put to you

sabrina

randy: My question is how can I tell what plan I purchased by

looking at my reciept and or my PCkit :whistle: 

randy: I trust you should be able to tell, but I am in disputed

over what was sold to us and I would like to verify

Sabrina L.: I understand your question. I am trying to get the

information direct from the receipt of purchase. What is the name

specifically of the items that were sold?

randy: how can I tell what plan I purchased by looking at my

reciept and or my PCkit :whistle: 

randy: Are you able to tell we what Assurant Solutions Listed as a

plus plan model number?

randy: What PCkit went with that plan model Number?

randy: ANd the CostOf that service?

Sabrina L.: We are not able to tell you what the cost of the

service would have been as we do have access to the prices. What I

can tell you is that if it only lists a Circuit City Advantange

Plan. That is a normal plan and does not cover accidental damage

which is what we have on records.

randy: Sabrina I'm not trying to give you any trouble I just need

to know if you can answer my past question if you know...: how can

I tell what plan I purchased by looking at my reciept and or my

PCkit :whistle: 
Are you able to tell we what Assurant Solutions Listed as a plus

plan model number?
What PCkit went with that plan model :pt1cable: 

randy: apparently I Am Questioning the validity or the claim that I

purchased a basic plan

randy: and need to know how I a cunsumer could verify :hello: 

Sabrina L.: Sir, I have already answered that questions. We are not

able to provide you that information. If it says that you

purchased a Circuit City Advantage Plan than that is the plan that

you purchased.
Sabrina L.: I apologize I meant that I have already answered that

question.

randy: Sabrina is there any way I can obtain
randy: a way to verify what CC used as a
randy: plan number to distinguish the difference
randy: between a basic plan and a plus plan/ :whistle: 

Sabrina L.: The PCkits and models numbers do not affect the

advantage plan. We sold two different warranties. If it has listed

on your receipt of purchase a Circuit City Advantage Plan than you

did not purchase accidental damage
. If it has listed on your receipt that you purchased a Circuit

City Advantage Plan Plus than it covered accidental damage.

randy: Ok
randy: the reciept is abreviated :heink: 

Sabrina L.: We go by what is listed on the receipt. We do not go by

plan number because each store may have a different plan number

listed. It would be either a Advantange Plan or Advantage Plan

Plus.

randy: What was the abrivation for the lus plan
randy: oops plus ;) 

Sabrina L.: If you tell me how the receipt is listed, I can tell

you what plan you purchased.

randy: 1 csp
randy: to me thats an abrevation for a plus plan and thats what

were told at Circuit city when we bought it
randy: but i might be wrong

Sabrina L.: If you think that you purchased the protection plan

plus, you may fax in a copy of the receipt. We go by what is

listed on the receipt. Our warranty group can review the receipt

and they will be able to confirm if it was a regular plan or one

that covers accidental damage.

randy: but since I don't know the variance between the plus and

basic plan I need help to tell the diffence
randy: whom do I fax this to Please

Sabrina L.: If you think that you purchased the protection plan

plus, you may fax in a copy of the receipt. We go by what is

listed on the receipt. Our warranty group can review the receipt

and they will be able to confirm if it was a regular plan or one

that covers accidental damage.

randy: but since I don't know the variance between the plus and

basic plan I need help to tell the diffence :pt1cable: 

randy: whom do I fax this to Please

randy: and that was the basis of my question
randy: how can I tell what plan I purchased by looking at my

reciept and or my PCkit :whistle: 
randy: I just need a fax Number to send it to thanks :pt1cable: 

Sabrina L.: You will need to fax your receipt into (877-885-2786).

Please include on the fax current contact information and your case

number of 13922382. It takes about 3 business days to process the

fax. If you contact us back on Tuesday between the hours of

8am-5pm Central Time, We will be able to determine if the

accidental damage plan was purchased.
Sabrina L.: I apologize, but normally from the receipt of purchase

we can tell what was purchased. Each store has their own way of

listing items but to confirm that you did not or did purchase the

plan our warranty group can research this for you.
Sabrina L.: Is there anything else I can assist you with today?

randy: Sabrina Excuse me I have Had A head Injury In the Past Any

way you can Send or E-mail me this
randy: chat session :pt1cable: 

Sabrina L.: You can save a copy of the chat by pressing file and

save chat log at the top of the screen.

randy: Cooleo thanks for your time have a better weekend

Sabrina L.: You are welcome. Thank you for choosing Contract

Administration Chat Support. Please return to www.cityassure.com/ra

for future support needs. After you close this window, you will be

directed to a brief 'Customer Survey'. We would appreciate if you

took the time to complete the survey.
Sabrina L.: Have a good day!



Ended Chat Session @ 10:48 am with sabrina Who seem polite enough,

but did not answer my questions that I repeaditively keep asking . :pt1cable: 

How can A customer tell on their receipt what Plan they purchased? :whistle: 

Not that I don't take the word of the representative whom Claim my

wife and I Didn't purchase a protection plan," for MY then 17 year

old", daughter whom is a saint, never broke , spilled or dropped

anything in her life.... :non: 
She may have inadvertanly give me some additional insight into the

workings of a disputed warranty claim and how this business deals

with upset customers...
Should I take their word as that, I don't think so... :ouch: 
I know what we were told, what was claimed to have been sold us,

Whether or not, whoms at fault, including our own,I would think

that This Company Should be able to answer a basic Question with a

basic answer!
If the receipt is abbreviated what is the symbols for the two

different plans....
Cost Of the Two Different Plans..

Their response:
Now fax us A copy Of an Abbrevated plan designation and Hope they

wont refuse to honor what we were told and sold because quote" We

go by what is listed on the receipt. We do not go by plan number

because each store may have a different plan number listed."
:non: 
Excuse me!!!

Each store has different plan Numbers! Ok, whats the Plan Numbers

used at The Nashua Store? :pt1cable: 

We should have a clear Understanding before, after and during

disputed claims,
Without having to rely on A party that leans towards the Company

Warranty, is employed by the Company to resove disputes.
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October 11, 2009 6:31:37 AM

just a responce to all the questions about ccity protection plans and basic stuff you should know.

if you purchased a plan make sure that you are not still in your manufacturers warranty. if you are and you send your product in for service under the ccity protection plan you will most likely get screwed out of the money you paid for the item.

i was a customer service associate at ccity and believe me i know this stuff like the back of my hand. a lot of the items that offered you a protection plan was pretty much not worth it! the only things i can honestly say that it was worth it for was tvs and cameras. if you got it for any thing else u got screwed out of money. most of the items it would just be cheaper to get another one.

you also should have been given a protection plan packet that tells you everything you would need to know about you particualr plan. the best thing you can do now if u did not recieve that packet is to contact assuriant soultions 1-800.852.2244 or go to their website www.assurantsolutions.com. they are the ones that were ccitys outside provider of extended protection plans.

when you call the ccity protection plan lines they should have a record of your reciept if the purchase was over 100.00 if not you should have a copy of it because they can look it up by the transaction number and date and the model number. if you do not have a copy of your recipt hopefully they can do something for you if you have not spent 100.00 or more at ccity on that particular day, otherwise you might be screwed.

that is the basics if you need further info post your comments and i will be back on to check if you have any more questions. i hope this info will help you out a little so they cant bull *** you out of the things that you were guarenteed that you would recieve.
!