Ok New Update to old post!!!
I got thru...
Best quote of todays conversation Quote:
We go by what is listed on the receipt. We do not go by
plan number because each store may have a different plan number
listed.
Ok I thought about my last post!
I wanted to be even more optimistic and giving assurant
Solutions support staff the benifit of the doubt.
I may have been unfair in attemting to contact their site in the
middle of the day, when most people do, at lunch time, when
everyones on break and possibly away from the call stations, so
I'll attempt an earlier contact today....
So I typed:
cityassure.com
it loaded
https://www.cityassure.com/cityassure/start.do
I moved my mouse over Live chat and clicked....
This is where I should have an MP3 of jeapordy playing....
it loaded a new web page:
https://www.cityassure.com/cityassure/webChat.do
I moused over "Click here to start a live diagonisic chat"....
Circuit City Service Plan
Live representatives are online and standing by!
Your Name: * Name is required
Promotional Code: *
*Enter the 6 digit Software Support promotional code located in
your PC Resource kit if you have one.
Please fill out the fields above, type your question in the box
below and click the button to proceed.
So I fill in boxes......
I select all and this is how the page reads:
Circuit City Service Plan
Web Mode
Live Remote Assistance
Do you need a quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view your
desktop and share control of your mouse and keyboard to get you on
your way to a solution.
How to Get Support:
You will find the answers to security questions and system
configuration requirements on our FAQ page.
How It Works:
Step 1: Simply type your question or the nature of your
problem in the box below. Then click the Click Here button.
Step 2: You are prompted to download a small virus-free plug-in
which will connect you to a member of our support team.
Step 3: Your support representative will chat with you online to
obtain the details of the problem.
Step 4: With your permission, your support representative can view
your screen and share control of your mouse and keyboard.
Step 5: You are in full control of your computer at all times. You
always have overriding control of your mouse and keyboard, and you
can end the screen-sharing session at any time.
Circuit City Service Plan
Live representatives are online and standing by!
Your Name: Randy
Promotional Code: ?
*Enter the 6 digit Software Support promotional code located in
your PC Resource kit if you have one.
Please fill out the fields above, type your question in the box
below and click the button to proceed.
Question reguarding PC Kit / Plan coverage:
How can I tell what plan I purchased? What is covered
Click...Poof Opps it's 7:56 AM EST...
Guess I jumped the gun...
Lets Play that MP3 Music some more.......
We're sorry, our Circuit City Web Support site is closed
Hours of operation are Mon - Sun 7:00 AM - 11:00 PM (CDT).
OK 7:58 AM EST:I should be first In LIne...
7:59
8:00AM EST =7:00 CDT click....
No representatives are available
No representatives are available. Please try again later.
Hmm maybe there runing a bit late....
8:05 am Click...
Your representative is ready to meet with you
To connect, click the Download Now button. Then save
GoToAssistStarter.exe to your desktop and double-click it to start.
(Note: You may need to minimize all open windows to view your
desktop.)
8:07 you are next in Line
Thank you for waiting
8:11am You are being connected....
Damn the early Bird does get the worm!!!
Sabrina L.: Thank you for contacting Contract Administration
Support Chat, my name is Sabrina. I will be happy to assist you
today.
Sabrina L.: Can I get your phone number used for your extended
warranty please?
randy: Sabrina
randy: Gosh Hmmm It could be several different # but I'll try ,my
daughters
randy: ***-***-****<--- whom the Contracts registerd under
Sabrina L.: I'm sorry but that phone number is not associated in
our database. Is there another number that the contract would be
under or do you have the receipt for your purchase?
randy: Sure maybe My wifes ***-***-****
randy: hmmm sorry I don't remember the one we gave in Nov of 08
randy: Maybe you can help anyway...
Sabrina L.: I am sorry but that number is not associated in our
database. What is the name or names that the warranty would be
listed under and the state purchased in?
randy: My question is how can I tell what plan I purchased by
looking at my reciept and or my PCkit?
randy: Hmmm Probly My daughter..
randy: ASHLEIGH ***
Sabrina L.: While I locate the warranty, could you please verify
the name, address and email address the warranty is registered
under?
randy: sure it was registered by Circuit city Store 4115 224 Daniel
Webster Highway Nashua NH, 03060
Sabrina L.: I have located a warranty but the address does not
match the information provided.
randy: Hmm thats whom we bought it from
Sabrina L.: What is your address?
randy: IT was sold to my daughter
randy: ohh sry
randy: * ********* Drive
randy: sry
Sabrina L.: Thank you. To ensure that we have the correct warranty,
what is the model and serial number of the product?
randy: My question is how can I tell what plan I purchased by
looking at my reciept and or my PCkit
randy: model ********
randy: sn/*************
Sabrina L.: Thank you. I understand that you wish to know what type
of warranty that you purchased. I would be glad to assist you.
The warranty that was purchased for this computer is a Circuit City
Advantage plan. This covers for power surge, technicial support, 1
battery replacement, and hardware failure. It does not cover
physical damage to the computer.
randy: is it possible if you could answer my question I put to you
sabrina
randy: My question is how can I tell what plan I purchased by
looking at my reciept and or my PCkit
randy: I trust you should be able to tell, but I am in disputed
over what was sold to us and I would like to verify
Sabrina L.: I understand your question. I am trying to get the
information direct from the receipt of purchase. What is the name
specifically of the items that were sold?
randy: how can I tell what plan I purchased by looking at my
reciept and or my PCkit
randy: Are you able to tell we what Assurant Solutions Listed as a
plus plan model number?
randy: What PCkit went with that plan model Number?
randy: ANd the CostOf that service?
Sabrina L.: We are not able to tell you what the cost of the
service would have been as we do have access to the prices. What I
can tell you is that if it only lists a Circuit City Advantange
Plan. That is a normal plan and does not cover accidental damage
which is what we have on records.
randy: Sabrina I'm not trying to give you any trouble I just need
to know if you can answer my past question if you know...: how can
I tell what plan I purchased by looking at my reciept and or my
PCkit
Are you able to tell we what Assurant Solutions Listed as a plus
plan model number?
What PCkit went with that plan model
randy: apparently I Am Questioning the validity or the claim that I
purchased a basic plan
randy: and need to know how I a cunsumer could verify
Sabrina L.: Sir, I have already answered that questions. We are not
able to provide you that information. If it says that you
purchased a Circuit City Advantage Plan than that is the plan that
you purchased.
Sabrina L.: I apologize I meant that I have already answered that
question.
randy: Sabrina is there any way I can obtain
randy: a way to verify what CC used as a
randy: plan number to distinguish the difference
randy: between a basic plan and a plus plan/
Sabrina L.: The PCkits and models numbers do not affect the
advantage plan. We sold two different warranties. If it has listed
on your receipt of purchase a Circuit City Advantage Plan than you
did not purchase accidental damage
. If it has listed on your receipt that you purchased a Circuit
City Advantage Plan Plus than it covered accidental damage.
randy: Ok
randy: the reciept is abreviated
Sabrina L.: We go by what is listed on the receipt. We do not go by
plan number because each store may have a different plan number
listed. It would be either a Advantange Plan or Advantage Plan
Plus.
randy: What was the abrivation for the lus plan
randy: oops plus
Sabrina L.: If you tell me how the receipt is listed, I can tell
you what plan you purchased.
randy: 1 csp
randy: to me thats an abrevation for a plus plan and thats what
were told at Circuit city when we bought it
randy: but i might be wrong
Sabrina L.: If you think that you purchased the protection plan
plus, you may fax in a copy of the receipt. We go by what is
listed on the receipt. Our warranty group can review the receipt
and they will be able to confirm if it was a regular plan or one
that covers accidental damage.
randy: but since I don't know the variance between the plus and
basic plan I need help to tell the diffence
randy: whom do I fax this to Please
Sabrina L.: If you think that you purchased the protection plan
plus, you may fax in a copy of the receipt. We go by what is
listed on the receipt. Our warranty group can review the receipt
and they will be able to confirm if it was a regular plan or one
that covers accidental damage.
randy: but since I don't know the variance between the plus and
basic plan I need help to tell the diffence
randy: whom do I fax this to Please
randy: and that was the basis of my question
randy: how can I tell what plan I purchased by looking at my
reciept and or my PCkit
randy: I just need a fax Number to send it to thanks
Sabrina L.: You will need to fax your receipt into (877-885-2786).
Please include on the fax current contact information and your case
number of 13922382. It takes about 3 business days to process the
fax. If you contact us back on Tuesday between the hours of
8am-5pm Central Time, We will be able to determine if the
accidental damage plan was purchased.
Sabrina L.: I apologize, but normally from the receipt of purchase
we can tell what was purchased. Each store has their own way of
listing items but to confirm that you did not or did purchase the
plan our warranty group can research this for you.
Sabrina L.: Is there anything else I can assist you with today?
randy: Sabrina Excuse me I have Had A head Injury In the Past Any
way you can Send or E-mail me this
randy: chat session
Sabrina L.: You can save a copy of the chat by pressing file and
save chat log at the top of the screen.
randy: Cooleo thanks for your time have a better weekend
Sabrina L.: You are welcome. Thank you for choosing Contract
Administration Chat Support. Please return to www.cityassure.com/ra
for future support needs. After you close this window, you will be
directed to a brief 'Customer Survey'. We would appreciate if you
took the time to complete the survey.
Sabrina L.: Have a good day!
Ended Chat Session @ 10:48 am with sabrina Who seem polite enough,
but did not answer my questions that I repeaditively keep asking .
How can A customer tell on their receipt what Plan they purchased?
Not that I don't take the word of the representative whom Claim my
wife and I Didn't purchase a protection plan," for MY then 17 year
old", daughter whom is a saint, never broke , spilled or dropped
anything in her life....
She may have inadvertanly give me some additional insight into the
workings of a disputed warranty claim and how this business deals
with upset customers...
Should I take their word as that, I don't think so...
I know what we were told, what was claimed to have been sold us,
Whether or not, whoms at fault, including our own,I would think
that This Company Should be able to answer a basic Question with a
basic answer!
If the receipt is abbreviated what is the symbols for the two
different plans....
Cost Of the Two Different Plans..
Their response:
Now fax us A copy Of an Abbrevated plan designation and Hope they
wont refuse to honor what we were told and sold because quote" We
go by what is listed on the receipt. We do not go by plan number
because each store may have a different plan number listed."
Excuse me!!!
Each store has different plan Numbers! Ok, whats the Plan Numbers
used at The Nashua Store?
We should have a clear Understanding before, after and during
disputed claims,
Without having to rely on A party that leans towards the Company
Warranty, is employed by the Company to resove disputes.
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