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Windows 7 Pro 64bit unexpected crashes

Last response: in Windows 7
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September 20, 2012 6:16:17 PM

Hello, sorry if this is in the wrong section. For the past few days I've been having errors with my computer crashing (Dead hang, blue screen and memory dump) and have not been able to find the error.

It all started last weekend when I was trying to run Red Faction II, I changed the advanced boot configuration to use 2048 memory because apparently the game will not run otherwise (I did a lot of forum checking to find this solution). I was able to play the game fine, and there were no errors with my computer for a long while. Then I was playing Borderlands and my computer froze (The screen had many broken lines of color from the game and was playing a nonstop sound). After I rebooted the system and logged into my computer to check to see what the error was, it crashed again, only this time it went to the screen where it dumps the physical memory.

Since then I was able to get the computer stable enough to use, but have not managed to find the error. I restored the boot settings to normal, and have ran memtest two times, and checked for errors in the hard drive once.

Yesterday I tried running Borderlands Two and it crashed in a similar way to when I ran Borderlands, approximately 20-30 minutes after game start. I still have yet to be able to pinpoint the exact error causing these crashes.

I checked my system logs and the only critical error I can find is kernal-power, I can paste the details upon request, but this gives no real information other than unexpected shut down.

I have checked other threads but was unable to find a solution, and I am currently unsure if it is a hardware problem or software problem. Initially I thought it was my RAM but tests indicated no errors.

note: I have two different brands and sizes of RAM cards, but this has never been an error before, and I have run games extensively on this machine. It has been able to run such games as Skyrim, Borderlands, Minecraft, and various other games on the highest graphical settings with no problems.


System info: I'm pasting all things that I think may be relevant, sorry if it is a lot

OS Name Microsoft Windows 7 Professional
System Manufacturer MSI
System Model MS-7673
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V1.18, 2/22/2012
SMBIOS Version 2.7
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 9.24 GB
Total Virtual Memory 23.9 GB
Available Virtual Memory 21.1 GB
Page File Space 12.0 GB

[Sound Device]

Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_04F2&PID_A149&MI_02\7&91E630F&0&0002
Driver c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 107.13 KB (109,696 bytes)

Name AMD High Definition Audio Device
Manufacturer Advanced Micro Devices
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&2F79A4A8&0&0001
Driver c:\windows\system32\drivers\atihdw76.sys (7.12.0.7704, 91.52 KB (93,712 bytes)

Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7FEA68E&0&0101
Driver c:\windows\system32\drivers\hdaudio.sys (6.1.7601.17514, 342.00 KB (350,208 bytes)

Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_1130&PID_1620&MI_00\8&15A889D1&0&0000
Driver c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 107.13 KB (109,696 bytes), 11/7/2011 8:11 PM)

[Display]

Item Value
Name ATI Radeon HD 5700 Series
PNP Device ID PCI\VEN_1002&DEV_68B8&SUBSYS_200A1787&REV_00\4&7768020&0&0008
Adapter Type AMD Radeon Graphics Processor (0x68B8), Advanced Micro Devices, Inc. compatible
Adapter Description ATI Radeon HD 5700 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 8.980.0.0
INF File oem41.inf (ati2mtag_Evergreen section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1680 x 1050 x 60 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xFFFFFFFF
Memory Address 0xFE620000-0xFE63FFFF
I/O Port 0x0000E000-0x0000E0FF
IRQ Channel IRQ 4294967285
I/O Port 0x000003B0-0x000003DF
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6268, 359.00 KB (367,616 bytes)

More about : windows pro 64bit unexpected crashes

Best solution

a b $ Windows 7
September 20, 2012 6:26:38 PM

The 20-30 minutes and corrupted display is quite telling. Most likely suspect is overheating of the video card. You should do a thorough cleaning of all fans and heat sinks then repeat the test. Second possibility is video drivers. Latest aren't always the best (especially with AMD/ATI).
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a b $ Windows 7
September 20, 2012 6:33:42 PM

Canned air only and a soft bristle brush. You can have a vacuum running close by to catch the dust but don't use it around the electronics.
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September 22, 2012 6:53:50 PM

Best answer selected by D4rk5l4yer.
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September 22, 2012 6:54:16 PM

ex_bubblehead said:
The 20-30 minutes and corrupted display is quite telling. Most likely suspect is overheating of the video card. You should do a thorough cleaning of all fans and heat sinks then repeat the test. Second possibility is video drivers. Latest aren't always the best (especially with AMD/ATI).

I've cleaned my machine, and have been monitoring the heat. It is staying steady at 30C now, and has not crashed yet
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