My dvd/cd drive is missing/erased

[chapacamacho]

my cd/dvd drive might be erased. I have a laptop Gateway M-6324 with vista on it. I called Gateway did the deletion of upper and lower filters and nothing. Do you have any suggestions/solutions?

 

[aford10]

Try running this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems

Does the drive show up in the BIOS?

 

[chapacamacho]

Try running this Fixit scan.
http://support.microsoft.com/gp/cd_dvd_drive_problems

Does the drive show up in the BIOS?

I tried this, Thank you, It says no driver detected. I'm probably erased it.

 

[aford10]

Go into the device manager, right click on the drive and uninstall it, then restart. It will reinstall on restart.

 

[chapacamacho]

I went to device manager, clicked on disk drives the only one that shows up is
WD WD3200BEVT-22ZCT0
it gives a WARNING about uninstalling this device from the system
I'm not sure about uninstalling this.
am I choosing the correct one?

 

[aford10]

You don't want disk drives, you want to look under DVD/CD ROM drives.

 

[chillaxinb4u]

no what i had the same problem long time ago and i remember i had drive that did the same until i actually installed the nero disk that came with the system lol....it worked i took of nero and installed ashampoo lol

 

[aford10]

Removing Nero fixed it?

Thanks for the update.