I know this is vague and I'll give any details I can if asked and I have them. Anyways, I recently bought a program called System Mechanic, just to help fix up some things or whatever these programs do. Upon trying to install it I would get an install loop, it would try, then say disconnected, and make me click to install again, just cycles. I contacted Iola (system mechanics company), the representative remotely logged into my system and tried to install it and failed. He then went into command prompt (/run whatever) and started typing things in, one of which being tree. After the tree command he typed in another one he said was a diagnostic of windows, tons of stuff went flying on the dialogue box and @ the end of it all it says "Windows 7 not working properly" He then tried to charge me 200$ to fix this. He also told me a fresh install of windows 7 would not fix my problem. So I'm hoping someone might know what my problem might be, how i could possibly find and/or fix this problem. Or even what the command he typed in was so i can google this all day. Any help would be greatly appriciated, Thanks.