I couldn't agree more. I bought an HP 17" Pavilion dv7-1245dx, refurb laptop in July, and began to experience the WORST nightmare with customer svc you could imagine. From out of the box, the LCD display kept failing, HP kept insisting on troubleshooting over phone, no success, every day the screen went out, had to do hard shut down, r/repl battery over 75 x in two mos. They finally agreed after 2 months to repair it, had to mail back, they kept over 3 wks. They said they replaced motherboard, thermalsinc and AC cable, but on return it STILL had same problem. I then went to executive case mgr. level, who insisted on repairing it again, would NOT replace it, said warranty only provided for repair. Well, they could not repair it first time why would I let them have it another 3 wks? I finally called online retailer TD.com who, on receipt of my detailed email outlining problems with HP, agreed to give me a FULL refund. Now THAT is customer svc. I would NEVER again buy an HP computer, and advise everyone not to buy one. Dealing with their customer svc. was so stressful and frustrating for 3 whole months, and they still never stood behind their product, even at a level 3-4 mgr. I am now looking for a replacement laptop and afraid of what kind of cust. svc. I may face with a different company. I know I got a lemon, but dealing with HP cust. svc. made it impossible to resolve the issue. They are automatons just dealing with numbers, they do NOT care about satisfying a customer, only doing cheapest thing for HP. Don't buy HP!!