Windows explorer error

Archived from groups: microsoft.public.windowsxp.general (More info?)

I have a co-worker's desktop running XP Home SP2. He decided to do a little
program cleaning and removed an older version of AOL. Upon restarting he had
a blue screen but didn't write down the info. The welcome screen comes up
with the individual accounts. However, after logon you get blank wallpaper
and a popup screen that says windows explorer has experienced an error and
needs to shutdown. Sorry for the inconvenience. This appears in all accounts
except safe mode. Upon further investgation I found that deskbar.dll is
missing. I'm assuming this is related to AOL. 1. Is this DLL replaceable?
and 2. What is the process. Restore has been tried, no joy. same for chkdsk
/r. repar was attempted but I'm prompted for an Admin password which noone
knows. I've scanned the system with Trend Micro's housecall, no viruses, a
few spyware program (7) and 2 volunerabilities in word and excel. I've also
installed hijackthis but can only run it in safe mode. I'm going to post the
saved scan at bleeping computer anyway. I've also tried starting
explorer.exe from the task manager and gives the error again and shuts down.
At this point any help would be appreciated.
--
Don Kendrick
3 answers Last reply
More about windows explorer error
  1. Archived from groups: microsoft.public.windowsxp.general (More info?)

    deskbar.dll: More info here:
    http://www.google.com/search?hl=en&q=deskbar.dll+&btnG=Google+Search

    In the meantime:

    Run Ad-Aware SE, Spybot, CWShredder and HijackThis:
    http://www.majorgeeks.com/downloads31.html

    Note: Update the first two programs, once installed, before running.

    As per the rest, why can you only run HT in safe mode? What else seems to
    be going on?
    Is the user still using AOL? If so, contact them. On better advice, have
    him remove it totally and move on to better days.

    Either way, good luck with it all.
    --

    All the Best,
    Kelly (MS-MVP)

    Troubleshooting Windows XP
    http://www.kellys-korner-xp.com


    "Unrepper" <Unrepper@discussions.microsoft.com> wrote in message
    news:A17571D3-D3AB-4E3A-88E9-30FBC7BEE58A@microsoft.com...
    >I have a co-worker's desktop running XP Home SP2. He decided to do a
    >little
    > program cleaning and removed an older version of AOL. Upon restarting he
    > had
    > a blue screen but didn't write down the info. The welcome screen comes up
    > with the individual accounts. However, after logon you get blank
    > wallpaper
    > and a popup screen that says windows explorer has experienced an error and
    > needs to shutdown. Sorry for the inconvenience. This appears in all
    > accounts
    > except safe mode. Upon further investgation I found that deskbar.dll is
    > missing. I'm assuming this is related to AOL. 1. Is this DLL
    > replaceable?
    > and 2. What is the process. Restore has been tried, no joy. same for
    > chkdsk
    > /r. repar was attempted but I'm prompted for an Admin password which
    > noone
    > knows. I've scanned the system with Trend Micro's housecall, no viruses,
    > a
    > few spyware program (7) and 2 volunerabilities in word and excel. I've
    > also
    > installed hijackthis but can only run it in safe mode. I'm going to post
    > the
    > saved scan at bleeping computer anyway. I've also tried starting
    > explorer.exe from the task manager and gives the error again and shuts
    > down.
    > At this point any help would be appreciated.
    > --
    > Don Kendrick
    >
  2. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Sounds to me that it's not just AOL that's the problem. Is there anything
    else running on the computer that could possibly had sred files with AOL?
    Most uninstallations ask you if you would like to remove the shared files.
    If you did remove them, that could be the culprit.

    explorer.exe is a core program for windows to run. When you get the error
    message, there should be an option for you to send an error report to
    Microsoft. I suggest that you do so if you haven't already. The error
    reporting software not only notifies microsoft of the problem, but also
    searches for a solution if it exists in the MSKB.

    If no solution can be found, I suggest performing a repair from the Windows
    XP Disc. and running Windows Update by going to
    http://windowsupdate.microsoft.com.

    --
    Lawrence Wong
    Troubleshooting Specialist, IT Department
    All-Connect Logistical Services Inc.
    [Microsoft Connect ID:# 1023766]
  3. Archived from groups: microsoft.public.windowsxp.general (More info?)

    The error was caused by the client uninstalling AOL deskbar. Once
    reinstalled the desktop returned and the windows explorer went away.
    --
    Don Kendrick



    "Unrepper" wrote:

    > I have a co-worker's desktop running XP Home SP2. He decided to do a little
    > program cleaning and removed an older version of AOL. Upon restarting he had
    > a blue screen but didn't write down the info. The welcome screen comes up
    > with the individual accounts. However, after logon you get blank wallpaper
    > and a popup screen that says windows explorer has experienced an error and
    > needs to shutdown. Sorry for the inconvenience. This appears in all accounts
    > except safe mode. Upon further investgation I found that deskbar.dll is
    > missing. I'm assuming this is related to AOL. 1. Is this DLL replaceable?
    > and 2. What is the process. Restore has been tried, no joy. same for chkdsk
    > /r. repar was attempted but I'm prompted for an Admin password which noone
    > knows. I've scanned the system with Trend Micro's housecall, no viruses, a
    > few spyware program (7) and 2 volunerabilities in word and excel. I've also
    > installed hijackthis but can only run it in safe mode. I'm going to post the
    > saved scan at bleeping computer anyway. I've also tried starting
    > explorer.exe from the task manager and gives the error again and shuts down.
    > At this point any help would be appreciated.
    > --
    > Don Kendrick
    >
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