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changing default home page

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Anonymous
July 21, 2005 2:09:23 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

I just got a new computer from DELL for work yesterday. I thought I had
everything set up and then I discovered that IE was not maintaining my
default home page. It stays at http://www.dell.com/, I can not seem to
change it. I have run Microsoft's spy ware removing, it only finds that
the home page may be hijacked.

Below are the things I have done, none gave me any results:
Used IE's standard Internet options to change it.
Use Microsoft's spy ware removal tool (I made sure the spy ware removal
tool was set to change the browser home page back to my "real" page.
Manually went through the registry looking for http://www.dell.com/ and
changed it to the page I want.

I am not sure what is going on. My computer has been behind a firewall
since I started configuring. I have only installed fairly standard
applications. My co-workers, who I also helped get set up, are not
having any IE problems. Any ideas would be greatly appreciated. Below
is my hijack this log.

Thanks,
Jay

Logfile of HijackThis v1.99.1
Scan saved at 9:48:26 AM, on 7/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\VERITAS\Backup Exec\RANT\beremote.exe
C:\Program Files\CheckPoint\SecuRemote\bin\SR_Service.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CheckPoint\SecuRemote\bin\SR_GUI.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\taskswitch.exe
C:\Program Files\Webroot\Enterprise\Spy Sweeper\SpySweeperTray.exe
C:\Program Files\BOINC\boincmgr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\BOINC\boinc.exe
C:\Program
Files\BOINC\projects\setiathome.berkeley.edu\setiathome_4.18_windows_intelx86.exe
C:\WINDOWS\system32\cisvc.exe
C:\Borland\JBuilder2005\bin\JBuilderw.exe
C:\Program Files\Microsoft AntiSpyware\GIANTAntiSpywareMain.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\DOCUME~1\HULSLA~1\LOCALS~1\Temp\Temporary Directory 1 for
hijackthis.zip\HijackThis.exe
C:\Program Files\UltraEdit\uedit32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
file:///C:/Documents%20and%20Settings/hulslander/My%20Documents/LinkPage.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.dell.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
file:///C:/Documents%20and%20Settings/hulslander/My%20Documents/LinkPage.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
C:\Documents and Settings\hulslander\My Documents\LinkPage.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7}
- c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program
Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\system32\taskswitch.exe
O4 - HKLM\..\Run: [Webroot Spy Sweeper, Enterprise Edition] C:\Program
Files\Webroot\Enterprise\Spy Sweeper\SpySweeperTray.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - Startup: login.bat
O4 - Global Startup: BOINC Manager.lnk = C:\Program Files\BOINC\boincmgr.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Download with &DAP -
C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download &all with DAP -
C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English -
res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} -
C:\PROGRA~1\DAP\DAP.EXE
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls...
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = UCO.CORNELL.EDU
O17 - HKLM\Software\..\Telephony: DomainName = UCO.CORNELL.EDU
O17 -
HKLM\System\CCS\Services\Tcpip\..\{93D2B9BC-19C9-4044-B0B7-99105D0626E0}:
NameServer = 132.236.56.250,128.253.180.2,192.35.82.250
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = UCO.CORNELL.EDU
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList =
cornell.edu,cit.cornell.edu,dataserver.cornell.edu,citsp.cornell.edu
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList =
cornell.edu,cit.cornell.edu,dataserver.cornell.edu,citsp.cornell.edu
O20 - Winlogon Notify: ckpNotify - C:\WINDOWS\SYSTEM32\ckpNotify.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec Remote Agent for Windows Servers
(BackupExecAgentAccelerator) - VERITAS Software Corporation - C:\Program
Files\VERITAS\Backup Exec\RANT\beremote.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) -
Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation
- C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) -
Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Iap - Dell Inc - C:\Program
Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program
Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Check Point SecuRemote Service (SR_Service) - Check Point
Software Technologies - C:\Program
Files\CheckPoint\SecuRemote\bin\SR_Service.exe
O23 - Service: Check Point SecuRemote WatchDog (SR_WatchDog) - Check
Point Software Technologies - C:\Program
Files\CheckPoint\SecuRemote\bin\SR_WatchDog.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program
Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown
owner - C:\WINDOWS\System32\wltrysvc.exe
Anonymous
July 21, 2005 6:45:08 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Jay Hulslander <jdh34@cornell.edu> wrote:

> I just got a new computer from DELL for work yesterday. I thought I
> had everything set up and then I discovered that IE was not
> maintaining my default home page. It stays at http://www.dell.com/,
> I can not seem to change it.

See if this article helps:
"Home page setting changes unexpectedly, or you cannot change your
home page setting" http://support.microsoft.com/kb/320159/en-us

--
d-d
Anonymous
July 21, 2005 6:45:09 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Thanks, deleting HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet
Explorer\Main took care of the issue. Thanks
-Jay
Detlev Dreyer wrote:
> Jay Hulslander <jdh34@cornell.edu> wrote:
>
>
>>I just got a new computer from DELL for work yesterday. I thought I
>>had everything set up and then I discovered that IE was not
>>maintaining my default home page. It stays at http://www.dell.com/,
>>I can not seem to change it.
>
>
> See if this article helps:
> "Home page setting changes unexpectedly, or you cannot change your
> home page setting" http://support.microsoft.com/kb/320159/en-us
>
Related resources
Anonymous
July 21, 2005 9:12:19 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Jay Hulslander <jdh34@cornell.edu> wrote:

> Thanks, deleting HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet
> Explorer\Main took care of the issue. Thanks

You're certainly welcome, Jay. Thanks for your feedback.

--
d-d
Anonymous
July 22, 2005 2:42:14 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"Jay Hulslander" <jdh34@cornell.edu> wrote in message
news:D boab4$op6$1@ruby.cit.cornell.edu...
>I just got a new computer from DELL for work yesterday. I thought I had
>everything set up and then I discovered that IE was not maintaining my
>default home page.

Call Dell
Anonymous
July 22, 2005 2:42:15 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Consider on a new Dell, First - create the Restoration disk set.
Then go through Add/Remove programs and start uninstalling
all the "Value Added" stuff they install. Use MSConfig to trim
back the Startups & Watchdogs. Finally, if the PC came with
either McAfee or Symantec Security software (Full or Trial),
consider other products. Just two days ago, I worked on a
Dell that had McAfee Security (fully updated), after uninstalling
it and putting on eTrust 7 the first full scan found and removed
3 different viruses. Dell is now shipping PCs with a search bar
that many tools clearly categorize as Spyware, so I would setup
the machine with AdAware, Spybot, CW Shredder and the
615 build of MS Antispyware.

"Taffyrj" <noone@nowhere.com> wrote in message
news:bvODe.4246$Qi4.703496@news20.bellglobal.com...
>
> "Jay Hulslander" <jdh34@cornell.edu> wrote in message
> news:D boab4$op6$1@ruby.cit.cornell.edu...
>>I just got a new computer from DELL for work yesterday. I thought I had
>>everything set up and then I discovered that IE was not maintaining my
>>default home page.
>
> Call Dell
>
!