Olevia TV turn off closed caption

the closed caption on my 37 inch olevia will not turn off. what can i do?
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More about olevia turn closed caption
  1. the close caption on my olevia 37 inch 237s-12 will not go off . and the blue square pip will not go off.
  2. how long will it be before i get a reply
  3. when will i hear a reply from olevia
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