Windows 7 Service Pack 1 repair

I have strange problems when i click on a icon and want to use the right button to do menu stuff then won't show up the menu
cloud of information it doesn't load the menu cloud then auto goes in a reset the page then go back to desktop then I have go the long way to process the file in a different way to do any thing of that files .. no control of sfc. com to fix system files, or
ms fix files to trouble shoot the laptop , please help me on this can't do any some of the maintenance work to fix it.. it lock me out service repair...
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  1. Do you have administrator rights on the laptop ? Did you run anti-virus, anti-malware yet ? How did this happen ?
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