Help & Support Center Problem

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Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

I was using Excel and tried to access the help screen, a gray window opened
with no content. I had the Office XP installation disk "repair" the
installation. there was no change. I tried MSWord. Help screen was same
as in Excel - blank. I then tried to access Help and Support Center from
the Start Menu. It would not open. I solved the probem by running the
restore tool from the System Tools folder and setting the machine back to a
time 1 week earlier, but I have no idea what would cause this issue. My
machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is
behind a router so I don't think it was the result of a malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
HKS <hk.sacks@ieee.org> hunted and pecked:
> I was using Excel and tried to access the help screen, a gray window
> opened with no content. I had the Office XP installation disk "repair"
> the installation. there was no change. I tried MSWord. Help screen was
> same as in Excel - blank. I then tried to access Help and Support Center
> from the Start Menu. It would not open. I solved the probem by running
> the restore tool from the System Tools folder and setting the machine
> back to a time 1 week earlier, but I have no idea what would cause this
> issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt
> CounterSpy and is behind a router so I don't think it was the result of a
> malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

I undid restore and tried suggested fix. It didn't work.


"Wesley Vogel" <123WVogel955@comcast.net> wrote in message
news:uZliF1VkFHA.1416@TK2MSFTNGP09.phx.gbl...
> Have a look here...
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
> Read instructions at the top
> Scroll down to:
> 235. Restore Help and Support Service
>
> Top 10 Frequently Asked Questions and Answers
> Click on the ? Icon to Expand
> http://www.kellys-korner-xp.com/top10faqs.htm
>
> [?] Why doesn't Help and Support work?
>
> Fix Windows XP Help
> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
> HKS <hk.sacks@ieee.org> hunted and pecked:
>> I was using Excel and tried to access the help screen, a gray window
>> opened with no content. I had the Office XP installation disk "repair"
>> the installation. there was no change. I tried MSWord. Help screen was
>> same as in Excel - blank. I then tried to access Help and Support Center
>> from the Start Menu. It would not open. I solved the probem by running
>> the restore tool from the System Tools folder and setting the machine
>> back to a time 1 week earlier, but I have no idea what would cause this
>> issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt
>> CounterSpy and is behind a router so I don't think it was the result of a
>> malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

Which suggested fix? There were three links.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:e0xFkhgkFHA.3316@TK2MSFTNGP14.phx.gbl,
HKS <hk.sacks@ieee.org> hunted and pecked:
> I undid restore and tried suggested fix. It didn't work.
>
>
> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
> news:uZliF1VkFHA.1416@TK2MSFTNGP09.phx.gbl...
>> Have a look here...
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>
>> Read instructions at the top
>> Scroll down to:
>> 235. Restore Help and Support Service
>>
>> Top 10 Frequently Asked Questions and Answers
>> Click on the ? Icon to Expand
>> http://www.kellys-korner-xp.com/top10faqs.htm
>>
>> [?] Why doesn't Help and Support work?
>>
>> Fix Windows XP Help
>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>> I was using Excel and tried to access the help screen, a gray window
>>> opened with no content. I had the Office XP installation disk "repair"
>>> the installation. there was no change. I tried MSWord. Help screen
>>> was same as in Excel - blank. I then tried to access Help and Support
>>> Center from the Start Menu. It would not open. I solved the probem by
>>> running the restore tool from the System Tools folder and setting the
>>> machine back to a time 1 week earlier, but I have no idea what would
>>> cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus,
>>> Sunbelt CounterSpy and is behind a router so I don't think it was the
>>> result of a malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Haven't tried others yet.

"Wesley Vogel" <123WVogel955@comcast.net> wrote in message
news:OXqym%23hkFHA.1464@TK2MSFTNGP14.phx.gbl...
> Which suggested fix? There were three links.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:e0xFkhgkFHA.3316@TK2MSFTNGP14.phx.gbl,
> HKS <hk.sacks@ieee.org> hunted and pecked:
>> I undid restore and tried suggested fix. It didn't work.
>>
>>
>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>> news:uZliF1VkFHA.1416@TK2MSFTNGP09.phx.gbl...
>>> Have a look here...
>>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>>
>>> Read instructions at the top
>>> Scroll down to:
>>> 235. Restore Help and Support Service
>>>
>>> Top 10 Frequently Asked Questions and Answers
>>> Click on the ? Icon to Expand
>>> http://www.kellys-korner-xp.com/top10faqs.htm
>>>
>>> [?] Why doesn't Help and Support work?
>>>
>>> Fix Windows XP Help
>>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>>
>>> --
>>> Hope this helps. Let us know.
>>>
>>> Wes
>>> MS-MVP Windows Shell/User
>>>
>>> In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
>>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>>> I was using Excel and tried to access the help screen, a gray window
>>>> opened with no content. I had the Office XP installation disk "repair"
>>>> the installation. there was no change. I tried MSWord. Help screen
>>>> was same as in Excel - blank. I then tried to access Help and Support
>>>> Center from the Start Menu. It would not open. I solved the probem by
>>>> running the restore tool from the System Tools folder and setting the
>>>> machine back to a time 1 week earlier, but I have no idea what would
>>>> cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus,
>>>> Sunbelt CounterSpy and is behind a router so I don't think it was the
>>>> result of a malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

Let us know.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:uOPBgXqkFHA.576@TK2MSFTNGP15.phx.gbl,
HKS <hk.sacks@ieee.org> hunted and pecked:
> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>
> Haven't tried others yet.
>
> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
> news:OXqym%23hkFHA.1464@TK2MSFTNGP14.phx.gbl...
>> Which suggested fix? There were three links.
>>
>> --
>> Hope this helps. Let us know.
>>
>> Wes
>> MS-MVP Windows Shell/User
>>
>> In news:e0xFkhgkFHA.3316@TK2MSFTNGP14.phx.gbl,
>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>> I undid restore and tried suggested fix. It didn't work.
>>>
>>>
>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>> news:uZliF1VkFHA.1416@TK2MSFTNGP09.phx.gbl...
>>>> Have a look here...
>>>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>>>
>>>> Read instructions at the top
>>>> Scroll down to:
>>>> 235. Restore Help and Support Service
>>>>
>>>> Top 10 Frequently Asked Questions and Answers
>>>> Click on the ? Icon to Expand
>>>> http://www.kellys-korner-xp.com/top10faqs.htm
>>>>
>>>> [?] Why doesn't Help and Support work?
>>>>
>>>> Fix Windows XP Help
>>>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>>>
>>>> --
>>>> Hope this helps. Let us know.
>>>>
>>>> Wes
>>>> MS-MVP Windows Shell/User
>>>>
>>>> In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
>>>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>>>> I was using Excel and tried to access the help screen, a gray window
>>>>> opened with no content. I had the Office XP installation disk
>>>>> "repair" the installation. there was no change. I tried MSWord.
>>>>> Help screen was same as in Excel - blank. I then tried to access
>>>>> Help and Support Center from the Start Menu. It would not open. I
>>>>> solved the probem by running the restore tool from the System Tools
>>>>> folder and setting the machine back to a time 1 week earlier, but I
>>>>> have no idea what would cause this issue. My machine uses ZoneAlarm
>>>>> Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so
>>>>> I don't think it was the result of a malicious program.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

I tried using the suggestions from "Top 10 Frequently Asked Questions and
Answers". Nothing worked until I reinstalled Help and Support using
C:\windows\inf\pchealth.inf.


"Wesley Vogel" <123WVogel955@comcast.net> wrote in message
news:Ol9xsFskFHA.3692@TK2MSFTNGP09.phx.gbl...
> Let us know.
>
> --
> Hope this helps. Let us know.
>
> Wes
> MS-MVP Windows Shell/User
>
> In news:uOPBgXqkFHA.576@TK2MSFTNGP15.phx.gbl,
> HKS <hk.sacks@ieee.org> hunted and pecked:
>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>
>> Haven't tried others yet.
>>
>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>> news:OXqym%23hkFHA.1464@TK2MSFTNGP14.phx.gbl...
>>> Which suggested fix? There were three links.
>>>
>>> --
>>> Hope this helps. Let us know.
>>>
>>> Wes
>>> MS-MVP Windows Shell/User
>>>
>>> In news:e0xFkhgkFHA.3316@TK2MSFTNGP14.phx.gbl,
>>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>>> I undid restore and tried suggested fix. It didn't work.
>>>>
>>>>
>>>> "Wesley Vogel" <123WVogel955@comcast.net> wrote in message
>>>> news:uZliF1VkFHA.1416@TK2MSFTNGP09.phx.gbl...
>>>>> Have a look here...
>>>>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>>>>
>>>>> Read instructions at the top
>>>>> Scroll down to:
>>>>> 235. Restore Help and Support Service
>>>>>
>>>>> Top 10 Frequently Asked Questions and Answers
>>>>> Click on the ? Icon to Expand
>>>>> http://www.kellys-korner-xp.com/top10faqs.htm
>>>>>
>>>>> [?] Why doesn't Help and Support work?
>>>>>
>>>>> Fix Windows XP Help
>>>>> http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>>>>
>>>>> --
>>>>> Hope this helps. Let us know.
>>>>>
>>>>> Wes
>>>>> MS-MVP Windows Shell/User
>>>>>
>>>>> In news:uQZ6OAVkFHA.3316@TK2MSFTNGP14.phx.gbl,
>>>>> HKS <hk.sacks@ieee.org> hunted and pecked:
>>>>>> I was using Excel and tried to access the help screen, a gray window
>>>>>> opened with no content. I had the Office XP installation disk
>>>>>> "repair" the installation. there was no change. I tried MSWord.
>>>>>> Help screen was same as in Excel - blank. I then tried to access
>>>>>> Help and Support Center from the Start Menu. It would not open. I
>>>>>> solved the probem by running the restore tool from the System Tools
>>>>>> folder and setting the machine back to a time 1 week earlier, but I
>>>>>> have no idea what would cause this issue. My machine uses ZoneAlarm
>>>>>> Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so
>>>>>> I don't think it was the result of a malicious program.
 
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