User cannot read jpg files

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Red X
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"ChuckW" wrote:

> Hi,
>
> I have a user with an XP Professional Dell Desktop that cannot open some jpg
> files that are e-mailed to them. The e-mails come in fine and the file name
> appears correctly as an attachment (i.e. logo5.jpg) When he tries to open
> them nothing will appear except a small red X in the upper left corner.
> Others jpgs that are e-mailed to him are fine. The senders of these jpgs can
> successfully send these exact jpg files to other people in our organization
> who can open them so the problem does not lie with the sender of the e-mails.
> Both sender and receiver are Using Outlook 2002. When the user who is
> having the problem receiving these jpgs saves them as a file to their my
> pictures and then tries to open them they still have a problem but again they
> can open other jpg files.
>
> Can anyone suggest any possible solution to the problem.
>
> Thanks,
>
> --
> Chuck W