File for hp computer

Hello,
I am issing a file that closes jpg files. When I open a jpg, I have to Ctrl Alt Delete, use Task Master to close the window. The message reads, "HP Media Smart Photo (not responding). How can i install this missing file
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  1. It seems like your computer is lacking some image viewer files on it. I suggest you to download Picasa to view images quickly.
  2. johhny-marshal said:
    It seems like your computer is lacking some image viewer files on it. I suggest you to download Picasa to view images quickly.

    I'm thinking of seeing if HP can locate and fix first.
  3. It sounds like that hp program did not install correctly. Uninstall all the hp software related to photos/pictures, restart and then re-install.
  4. thanks I will try. I am not that versed on computer. I must get some computer help, so I don't uninstall the wrong software.
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