Try to force a complete database update by deleting the system/data/PP5000.dat file, and then formatting again. This should work as well
or update the firmware.
1) Download attached file to your PC
2) Connect MP3 Player to PC with USB cable
3) Excute Recovery Utility (See Instruction Guide)
4) Excute Firmware upgrade
what recovery utility???were do I get it??I dont have any software that it came with and Ive been all thrue samsung and napster support I did find a firmware upgrade but it dont have any autorun (Setup)so do just format it as a mass storage and hot sink the files over to the mp3???could ja mabe go thrue steps 1 thrue 4 and explain a bit more if'en ya would kindly (Mabe I should buy that book COMPUTIMG FOR SUPPER DUMMY'S) YA THINK