Tom's Hardware > Forum > Computer Peripherals > Scanners > Problem with scanning using document feeder on Brother MFC 440CN

Problem with scanning using document feeder on Brother MFC 440CN

Forum Computer Peripherals : Scanners - Problem with scanning using document feeder on Brother MFC 440CN

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weewestie   04-02-2009 at 08:26:13 PM

Until recently, every thing was fine, then when using the document feeder to scan, the image on the screen and printed out now have a multi line stripe running down the center of the page. This line does not appear if I place the item directly on the flat bed, only when I use the document feeder. I thought I might have some dirt etc on the center roller, so I cleaned it with an alcohol swab, nope, that's not it.
Any suggestion? I tried contacting Brother, forget it, Got back a canned response blathering on about using their ink and how to clean the heads. Uh, nothing wrong with the printing, either they are stupid or just don't bother to read what you ask.
Any help will be appreciated. I bought a model with document feeder as I frequently have large numbers of files I need to scan into computer storage. If I can't get this fixed will be in market for a new machine.
Thanks

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ronaries   04-03-2009 at 05:53:04 AM
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I have the Brother mfc 7820 laser prtr- I found that if I was very persistent with Brother tech , they could be helpful. I recommend calling the 800 phone in particular to tech support. They did set up several entries in my registry with me as workarounds to whatever it was that was impeding my scanner from functioning properly and creating a file in my desktop thru their "control center".

Regretably, I am unable to suggest any particulars to assist with the problem with your document feeder.
Good luck!

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