Windows 7 won't print when printer toner low

[wanda_16]

Hello,

Some of our office computers will not print to our networked printer and the message says "toner low - offline". Other computers can print to the printer at the same time with no problem.

 

[ss202sl]

Are the drivers all the same?

 

[swifty_morgan]

uninstall the printer from machine ( device manager ). restart. let machine find printer. install software/look to see if machine/network see it. print ?

 

[wanda_16]

Best answer selected by wanda_16.

 

[wanda_16]

It was the driver for the Ricoh printer/copier that needed updating on some computers. That solved the problem.