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BSOD when starting video-related programs

Tags:
  • Blue Screen
  • Video
  • Windows 7
Last response: in Windows 7
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October 4, 2012 1:33:29 AM

Recently I have been experiencing some BSOD problems. The BSODs only occur when I am opening video programs, e.g. games and movie editing software. I am still able to run processor intensive programs such as AutoCAD. Some software still works when I am using the integrated graphics. Would it be power supply? Drivers? I would be able to supply .dmp files if needed. Any help would be greatly appreciated.

System
- Processor - i7 2670QM @ 2.2 GHz
- Graphics card - Nvidia Geforce gt 540m 1024 mb
- RAM - 8.00 Gb DDR3 1333MHz Dual Channel Memory (2 SODIMMS)
- Hard Drive - 500GB 7200RPM (Serial-ATA II 300 - 16MB Cache)
- Display - 15.6” HD+ 16:9 LED Backlit Wide screen (1600x900)
- Sager NP5160/Clevo W150HM
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800CEC4010
BCP2: FFFFF8800F3BC4D4
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

More about : bsod starting video related programs

October 4, 2012 1:41:09 AM

Upgrade all drivers if it's a driver problem
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October 4, 2012 1:49:45 AM

Not a guarantee, but that seems like a driver problem to me.
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Related resources
a b $ Windows 7
October 4, 2012 12:08:34 PM

GPU H/W failure. This one is an easy one to diagnose:

Quote:
Bug Check 0x116: VIDEO_TDR_ERROR

This indicates that an attempt to reset the display driver and recover from a timeout failed.


What is happening is the display driver is crashing, Windows is commanding the driver to reset, and the driver crashes when its attempting to reset.

This typically means either a bad driver version, or the GPU is failing. So try a different WHQL driver, and if the problem remains, RMA the GPU.
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October 5, 2012 1:19:58 AM

It was a driver issue. I tried again to update the driver and now it works. I guess I didn't quite get all of the driver the first time I updated. Thanks for all the help.
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a b $ Windows 7
October 5, 2012 12:25:20 PM

Keep an eye on the problem for a week or so. I had a GPU that was slowly dieing, so I had days where nothing went wrong, and days I would BSOD within minutes. Watch for reoccurance of this issue, just in case.
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October 13, 2012 4:41:36 AM

Yeah, it was only a very temporary solution. Whenever I install Nvidia drivers, it starts bluescreening. However, the standard windows drivers work fine, albiet slower. I have been trying some more troubleshooting, and it still isn't working.
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