DVD drive doesnt recognise the windows 7 DVD

Hi, I am trying to upgrade my OS to windows 7 from vista. The DVD drive recognises normal DVD ie the untouchables however refuses to acknowledge the windows 7 DVD. Other older computers in the house recognise it but this one doesn't. Any thoughts?
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  1. you might have to go into the bios and set it to load at start up. if it doesnt load up and install, sorry i couldnt help. besides, you can do a clean install with the upgrades, you just need the numbers from the sticker from the last OS. If you dont have that, then your left buying an oem or retail anyway. hope i helped
  2. the easiest fix is to swap the CD/DVD drive that does see it
  3. Merby,

    Have you told the computer via your BIOS to boot from the the DVD? Have you selected the boot device upon load?

    Also, when migrating from Windows Vista to Windows 7 you will have the option to select "custom" or "upgrade" install when prompted. By selecting the "upgrade" option, your documents and applications will follow and carry over through the install process. If you select, "custom" however you will be able to perform a clean install and all applications will have to be reinstalled manually -- documents will be moved to a folder entitled "windows.old".

    For additional assistance with the migration of Windows Vista to Windows 7, Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You are welcome to check the threads there and receive additional assistance and feedback.

    Jessica
    Microsoft Windows Client Team
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