A cautionary tale of how GW staff treat customers.......

Archived from groups: rec.games.miniatures.warhammer (More info?)

seems to be GW polecy then
here in holland.. if you dont buy you ll be treaded badly

"Snarfgargle the 43rd The Condottiere" <snargargle@thepalace.com> schreef in
bericht news:HDQee.8974$a9.5899@fe3.news.blueyonder.co.uk...
> A man walks into GW in Meadowhall Sheffield with 280 pounds to spend on
> figures..........
>
> In the store a member of staff is chasing the only customer ( a munchkin)
> around with a toy lightsaber whilst his erstwhile companion looks on. This
> is a 'Band A' store by the way.........
>
> They look sheepish at being caught but the customer goes to browse quietly
> whereupon the 'straight man' of the two hapless staff comes over and
starts
> with a conversation which goes;
>
> ADAM (let's call him that to save his identity) : ' What you looking at
> today ???'
>
> Customer : ' spreading hands to take in the vista of obvious and somewhat
> limited products availabe) ' Let me see.... icecream ??' (grins)
>
> ADAM : Yer, well if you want owt just shout yeah ?'
>
> Customer: 'OK'
>
> ADAM : 'And if you ever talk to me like that agin it'll be the last time
you
> walk in this store'
>
> Customer : beep beeep beep beep beep beep beep beep beep beep beep '
Hello,
> is that Games Workshop Lenton.....ah good I'd like to comment on your
> Sheffield Meadowhall store, in particular the conduct of Adam M(censored)
> and threats made by the same.
>
>
>
>
>
> Well folks, that little customer relations boo boo cost GW £280.00 in
solid
> sales, the money being frivolously spent thereafter in Waterstones and The
> O'Neil Shop wher the staff actually like to make money. With staff like
that
> GW has no chance of turning around it's fortunes.
>
>

Archived from groups: rec.games.miniatures.warhammer (More info?)

Well, that's Yorkshiremen for you, I suppose...

Philip Bowles

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Jonathan v.d. Sluis" <nospam@nospam.nl> schreef in bericht
news5iu7p$mjl$1@reader13.wxs.nl...
> "Dappere Dodo" <dd.suykerbuyk@zonnet.nl> schreef in bericht
> news:26733$427be168$3e3bd75c$6184@news.versatel.nl...
> > seems to be GW polecy then
> > here in holland.. if you dont buy you ll be treaded badly
>
> You think so? I've browsed a couple of times in Amsterdam (Rokin) but was
> never treated badly. In my experience, if you don't need the staff, they
> leave you alone there.
>
ow i never go to A'dam

more like den haag which not SO bad any more
but Rotterdam how ever....

Archived from groups: rec.games.miniatures.warhammer (More info?)

Damn right

Megadodo Publishing Corporation publish it over the ethernet

Archived from groups: rec.games.miniatures.warhammer (More info?)

Snarfgargle the 43rd The Condottiere wrote:
> A man walks into GW in Meadowhall Sheffield with 280 pounds to spend on
> figures..........

Bah. Typical.

> Well folks, that little customer relations boo boo cost GW £280.00 in solid
> sales,

Warmachine! Flames of War!

Hell, even Starship Troopers would be a better choice.


BTW, if you're still pissed, *write* GW HQ and lay the thing out. You
might get the little punk swapped out for a less snotty fellow.

--
--- John Hwang "JohnHwang...@cs.com.no.com"
\-|-/
| A.K.D. F.E.M.C.
| Horned Blood Cross Terror LED Speed Jagd Destiny

Archived from groups: rec.games.miniatures.warhammer (More info?)

It would have been reasonable if the tone itself had not been sarcastic
bub........

and let me assure you I KNOW all about running and owning and working in a
game store ......and how GW trains its staff and what it, as a corporate
entity expects
"Brion K. Lienhart" <brionl@lienhart.name> wrote in message
news:x_KdnUvAzLiqN-PfRVn-qw@comcast.com...
> Snarfgargle the 43rd The Condottiere wrote:
>
>
>> ADAM (let's call him that to save his identity) : ' What you looking at
>> today ???'
>>
>> Customer : ' spreading hands to take in the vista of obvious and somewhat
>> limited products availabe) ' Let me see.... icecream ??' (grins)
>>
>> ADAM : Yer, well if you want owt just shout yeah ?'
>>
>> Customer: 'OK'
>>
>> ADAM : 'And if you ever talk to me like that agin it'll be the last time
>> you walk in this store'
>
> So, the shopman asked you a perfectly valid question, and you got all
> snarky on him. And he got annoyed, hmm imagine that, sales clerks are
> people too.

Archived from groups: rec.games.miniatures.warhammer (More info?)

Indeed........

I could tell you a really funny story about Meadowhell and its hijinx but
not here

Archived from groups: rec.games.miniatures.warhammer (More info?)

A retard that spends a LOT of money in the hobby, and who KNOWS the hobby as
a business too............. the type you despise. But hey don't confuse me
with Ji........



You have to laugh

Oh and Myr. they have black shirts now mate............ to make them a
harder target to acquire LOL

Archived from groups: rec.games.miniatures.warhammer (More info?)

Snarfgargle wrote on Mon, 09 May 2005 10:20:16 GMT:

> Now, conversely I went to the Gaming Centre 600 yards away from Meadowhell
> at 9PM......... note the time and that the staff must have been pretty
> pissed by that time.
>
> The service and banter were 100%, A1, witty and intelligent.
>
> They got £180 from me such was my satisfaction as a customer...... True it
> goes to GW anyway but it reflects on the stats for that particular branch.
> So as you can see the approach to the customer DOES matter eh ???

So your original post wasn't accurate then, the £280 wasn't all spent at
Waterstones and O'Neils. Or is this personality #2 who's posting now ...



Dan

Archived from groups: rec.games.miniatures.warhammer (More info?)

Snarfgargle wrote on Mon, 09 May 2005 10:40:42 GMT:

> No indeed I spent a total of £320 that day on books , DvD's and surf
> gear..........
>
> Then had a trip to the GC the following night and spent another 180 there
> on Tyranids, High Elves and a couple of army books Spack my dear....

OK, so it was 9PM *the next day*. See, you missed that bit, which is why
people are beginning to think you missed stuff out of your original post ...

> Mind you that spent me out for this week......

Week? I wish I had that much money to blow on junk weekly. As it is I'm
trying to balance my much reduced expenditure via eBay with paying for my
wedding and a re-mortgage :\

Dan

Archived from groups: rec.games.miniatures.warhammer (More info?)

Well the wife pays the mortgage and bills and my money is purely for our
pleaseure and gratification spack. Though of course this week I'll have
around £200 instead .....what with holiday savings..... (watch out GW Truro
.... August is spending month )

However I may stockpile it for a month and have a proper
spend..........After all I have TWO of the new Tyranid army deals (bought
one from Wargamestore.com on Friday) and the High Elves to paint poor me
eh ??

Archived from groups: rec.games.miniatures.warhammer (More info?)

It was a cold day in September when Snarfgargle the 43rd The Condottiere
entered the world pub known as rec.games.miniatures.warhammer and said...

> Indeed Myr..........
>
> had he just acknowledged me and not tried to cover for the fact that he and
> his buddy were chasing a kiddy with toy lightsabers ...............
>
> Book stores and dedicated game stores have the same basic pitfalls with
> regards to customers. Anyone ho has worked with either for any amount of
> time (20 years or so in my case) soon learn an amount of empathic
> understanding of customers.....
>

That is a very true statement, I remember working in my shop when I had it
and being able to tell by a persons body language if they wanted to browse
quietly or if they needed more direct help. I was rarely wrong in either
case. The casual browser would get eye contact and a friendly wave or hello
if I didn't make eye contact. The person that came in looking like a deer
caught in headlights would generally get help of a more direct sort.

The best way for him to have covered about the light saber though would have
been to ask you if you had seen them yet, and proffer it for your
inspection.
--
Jim M

"Look alive. Here comes a buzzard." -- Walt Kelly (Pogo)
"The only game I like to play is Old Maid - provided she's not too old." --
Groucho Marx

http://jimac.tripod.com

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Brion K. Lienhart" <brionl@lienhart.name> wrote in message
news:i-GdnY92EbkSYOPfRVn-1Q@comcast.com...

> Have you ever worked a sales job where you have to put up with stupid,
> clueless and obnoxious people all day, who nevertheless won't believe what
> you tell them?

that's what they're PAID for. life's a bitch and people are stupid, get
used to it.

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Spack" <news@worldofspack.co.uk> wrote in message
news:3e8ud5F1pp18U1@individual.net...
> Snarfgargle wrote on Mon, 09 May 2005 10:40:42 GMT:
>
>> No indeed I spent a total of £320 that day on books , DvD's and surf
>> gear..........
>>
>> Then had a trip to the GC the following night and spent another 180 there
>> on Tyranids, High Elves and a couple of army books Spack my dear....
>
>> Mind you that spent me out for this week......
>
> Week? I wish I had that much money to blow on junk weekly.

I wish I had that much money to spend on anything at all, ANNUALLY.

Archived from groups: rec.games.miniatures.warhammer (More info?)

> Indeed........
> I could tell you a really funny story about Meadowhell and its hijinx but
> not here

Aww, c'mon...don't tease us

--
Daniel Blakemore
Mini Gallery #1 - http://www.rottenlead.com/copper/t [...] hp?album=8
#2 - http://www.voidgamers.com/channel/ [...] LORDKHORNE
#3 - http://www.pbase.com/mylordkhorne/
ICQ:14459824 Yahoo IM: mylordkhorne

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Snarfgargle the 43rd The Condottiere" <snargargle@thepalace.com> wrote
in news:HDQee.8974$a9.5899@fe3.news.blueyonder.co.uk:

> A man walks into GW in Meadowhall Sheffield with 280 pounds to spend
> on figures..........
>
> In the store a member of staff is chasing the only customer ( a
> munchkin) around with a toy lightsaber whilst his erstwhile companion
> looks on. This is a 'Band A' store by the way.........
>
> They look sheepish at being caught but the customer goes to browse
> quietly whereupon the 'straight man' of the two hapless staff comes
> over and starts with a conversation which goes;
>
> ADAM (let's call him that to save his identity) : ' What you looking
> at today ???'
>
> Customer : ' spreading hands to take in the vista of obvious and
> somewhat limited products availabe) ' Let me see.... icecream ??'
> (grins)
>
> ADAM : Yer, well if you want owt just shout yeah ?'
>
> Customer: 'OK'
>
> ADAM : 'And if you ever talk to me like that agin it'll be the last
> time you walk in this store'
>
> Customer : beep beeep beep beep beep beep beep beep beep beep beep '
> Hello, is that Games Workshop Lenton.....ah good I'd like to comment
> on your Sheffield Meadowhall store, in particular the conduct of Adam
> M(censored) and threats made by the same.
>
>
>
Well done! I hope you complained to the store manager (unless it was him
you were complaining about, of course), and I hope you write to GW Head
office to complain. There are too many GW staff members who have severe
attitude problems, and seem to think they are gods in their own little
kingdoms, rather than employees for a multi-national company. Complaints
have had the pricks fired in the past, which has adjusted the attitudes of
remaining staff (at least for a while). So the only way the staff'll learn
is by enough examples.

Archived from groups: rec.games.miniatures.warhammer (More info?)

temper temper... I am replying where I read something. Now hush

Archived from groups: rec.games.miniatures.warhammer (More info?)

Top posting.....

errr not sure what that is BUT if I've done it... I apologise.....
seriously, I'm sorry, very very sorry.

Honestly I am....... a polite explaination of what it is exactly would be
nice..... But not by Mr Little please... he types way too loud.

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Snarfgargle the 43rd The Condottiere" <snargargle@thepalace.com> wrote in
message news:KyOfe.6794$Jc5.1582@fe1.news.blueyonder.co.uk...
> Top posting.....
>
> errr not sure what that is BUT if I've done it... I apologise.....
> seriously, I'm sorry, very very sorry.
>
> Honestly I am....... a polite explaination of what it is exactly would be
> nice..... But not by Mr Little please... he types way too loud.
>
It would be posting a reply above the message as is clearly explained in
innumerable posts here...

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Kermit" <kermy_SPAMMED_frog@hotmail.com> wrote in message
news5odik$vsk$3@news7.svr.pol.co.uk...
> "Snarfgargle the 43rd The Condottiere" <snargargle@thepalace.com> wrote
> in news:avOfe.6787$Jc5.542@fe1.news.blueyonder.co.uk:
>
>> You meant the one about how all but one of its staff got fired for
>> 'irragularities' in 1999 ????
>>
>> The only gut who survived was the guy with flu. And the guy that blew
>> the whistle got topped too despite uncovering a few BIG frauds by the
>> manager ( a long standing manager at that) who was done on 7 counts of
>> gross misconduct.
>>
>> But that's the short version... its better in the full telling.
>>
>>
>
> I take it this was meant to reply to me? I actually meant more recently
> than 1999 and actually to do with bad customer service (blunt rudeness to
> kids), but if that's the story you prefer, then please share, as I don't
> think I've heard that one.

Sorry kermit that was in answer to Dan Blakemore...... say you're not the
Kermit of GW Sheffield fame ???

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Kermit" <kermy_SPAMMED_frog@hotmail.com> wrote in message
news5oe8p$vsk$4@news7.svr.pol.co.uk...
> "Snarf'" <snargargle@thepalace.com> wrote in
> news:wXOfe.6810$Jc5.4210@fe1.news.blueyonder.co.uk:
>
>>
>> "Kermit" <kermy_SPAMMED_frog@hotmail.com> wrote in message
>> news5odik$vsk$3@news7.svr.pol.co.uk...
>>> "Snarfgargle the 43rd The Condottiere" <snargargle@thepalace.com>
>>> wrote in news:avOfe.6787$Jc5.542@fe1.news.blueyonder.co.uk:
>>>
>>>> You meant the one about how all but one of its staff got fired for
>>>> 'irragularities' in 1999 ????
>>>>
>>>> The only gut who survived was the guy with flu. And the guy that
>>>> blew the whistle got topped too despite uncovering a few BIG frauds
>>>> by the manager ( a long standing manager at that) who was done on 7
>>>> counts of gross misconduct.
>>>>
>>>> But that's the short version... its better in the full telling.
>>>>
>>>>
>>>
>>> I take it this was meant to reply to me? I actually meant more
>>> recently than 1999 and actually to do with bad customer service
>>> (blunt rudeness to kids), but if that's the story you prefer, then
>>> please share, as I don't think I've heard that one.
>>
>> Sorry kermit that was in answer to Dan Blakemore...... say you're not
>> the
>> Kermit of GW Sheffield fame ???
>>
>>
>>
> Not from GW Sheffield, but I know there's a few "Kermits" (customers and
> staff) that frequent GW stores

Bugger...............the Kermit I am trying to find was called that because
of his large Slann army... which I have been trying to track down to offer
him serious money for since '91. Pity you could have become 'Kermit the
well-off thanks to selly my lead' LOL

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Playa" <hurlgen40k@aol.com> wrote in message
news:1115676089.706331.73280@f14g2000cwb.googlegroups.com...
>
> Hey Craig,
>
> It's not easy filling Williams' shoes.
>
> Valera tried, but didn't last too long before the blinders fell off.
>
> Ah, RGMW in May.
>
> Jim's taking up Spelling-Nazism.
>
> Craig's up in arms about netiquette.
>
> Myrmidon's saving up for a *really stupendous* flame.
>
> Erik's keeping a low profile. Shhh . . .
>
> Singers is dabbling in Grammar-Nazism
>
> Al's . . . well, Al. God bless you, you sick bastard.
>
> Now all it lacks is that one Hillbilly fellow. What was his name?
>
> Frog, or something like that? He was nice. I miss him.
>
> Keep up the good work, people. And let's be careful out there.
>
>
> Playa

Nice and quiet outtake. Sounds like one flew over the cuckoo's nest. Can't
find nurse Ratchett.

berto

Archived from groups: rec.games.miniatures.warhammer (More info?)

"Playa" <hurlgen40k@aol.com> wrote in message
news:1115676089.706331.73280@f14g2000cwb.googlegroups.com...
>
> Hey Craig,
>
> It's not easy filling Williams' shoes.
>
> Valera tried, but didn't last too long before the blinders fell off.
>
> Ah, RGMW in May.
>
> Jim's taking up Spelling-Nazism.
>
> Craig's up in arms about netiquette.
>
Actually, I miss a good off-topic flamewar, I'm just waiting for Setzer to
meltdown or one of Jimi's minions to turn up. I thought at least with the
new pope we could have had a religious attack going on.

Archived from groups: rec.games.miniatures.warhammer (More info?)

It was a cold day in September when Playa entered the world pub known as
rec.games.miniatures.warhammer and said...

> Jim's taking up Spelling-Nazism.
>
>
Only as it applies to Myr, someone's got to keep him in line. Of course we
could send him a comb, then he could comb his hair out of his eyes and he
wouldn't make those mistakes...
--
Jim M

"Look alive. Here comes a buzzard." -- Walt Kelly (Pogo)
"The only game I like to play is Old Maid - provided she's not too old." --
Groucho Marx

http://jimac.tripod.com

Archived from groups: rec.games.miniatures.warhammer (More info?)

In article <MPG.1ce9d4ebaf77637198a550@news.west.earthlink.net>, Jim M,
hnjcomics@gmail.com Varfed out the following in Timo speak...
> It was a cold day in September when Playa entered the world pub known as
> rec.games.miniatures.warhammer and said...
>
> > Jim's taking up Spelling-Nazism.
> >
> >
> Only as it applies to Myr, someone's got to keep him in line. Of course we
> could send him a comb, then he could comb his hair out of his eyes and he
> wouldn't make those mistakes...
>
I resemble that remark. Besides, with my wife and kids (not to
mention the petting zoo) - my hair stands straight up.


Myr - chics dig the hair - midon

--
Unpainted models gives you power over others? <looking around
apartment>

I AM A GODDESS !!!!!

-- Janet Quick


RGMW FAQ: http://www.b3p0.com/~rgmw/

Or...

http://www.sheppard.demon.co.uk/rgmw_faq/rgmw_faq.htm