When I went to buy my notebook for school, I had basically settled on the ENVY 15. However, the salesman told me that 9/10 had come back with serious issues and demanded refunds. One person who was persistent of that notebook went through 5 in 3 different stores before he got one that worked. All of it had to do with some fatal screen error if I recall. I decided I'd toss the extra cash for the ENVY 17, and wouldn't you know, it too would be mired in problems.
My ENVY 17 has had nothing but problems. Overheating (no load, ambient is 20C, CPU temp is 60+), poor battery life (>1 hour under minimal load), network has disconnected too many times for me to accept it (randomly drops), function keys intermittently stop working.
It sounds, from the way the case manager I am dealing with has spoken to me, that they are aware of the issues. The first time I contacted him, he offered an extended warranty after the issue was solved. Right off the bat, I then suspect that they know something's up; they don't just toss around free extended warranties, they're worth a bit of money (at least if you were to buy one). He tried to tell me, after it came back and wasn't fixed, that it passed all their tests, despite right out of the box it wasn't any better. Of course, I don't suppose they can justify a current of 6000+mAh on a 5600mAh battery, under no load. He's trying to tell me that 60+C is acceptable because it's within the design of the CPU, despite their spec sheet lists 35 as the operating temperature. He also said that Speedfan and RealTemp weren't going to be acceptable to record the temperature, to which I said "my hand will be the judge of the temperature" When I asked what HP would do if it came back unfixed (which I sincerely expect from them, given their terrible service), he said he didn't want to deal with it, that he'd deal with it when it came back. I expect him to say "we'll be happy to fix it again" to which he'll hear "give me your manager" along with some other choice words.
I've since lost all faith in HP. I used to like them, but I can't say I do anymore. Between incompetent managers and even support agents (believe me, if you heard some of the things they suggested to me), I just don't like them anymore.
But more so to my point, I want to know if anyone knows if there are any serious design flaws or such with this line. My 17 is mired with issues and from what I've sniffed out, it seems some issues (especially overheating) is plaguing others as well. And since the 15 is notorious from what Best Buy had me believe, all I can do is suggest the whole line is bad.
My notebook goes out tomorrow morning, I'm taking it to the shipping place early to get morning shipment, and it should be back in a week.
My ENVY 17 has had nothing but problems. Overheating (no load, ambient is 20C, CPU temp is 60+), poor battery life (>1 hour under minimal load), network has disconnected too many times for me to accept it (randomly drops), function keys intermittently stop working.
It sounds, from the way the case manager I am dealing with has spoken to me, that they are aware of the issues. The first time I contacted him, he offered an extended warranty after the issue was solved. Right off the bat, I then suspect that they know something's up; they don't just toss around free extended warranties, they're worth a bit of money (at least if you were to buy one). He tried to tell me, after it came back and wasn't fixed, that it passed all their tests, despite right out of the box it wasn't any better. Of course, I don't suppose they can justify a current of 6000+mAh on a 5600mAh battery, under no load. He's trying to tell me that 60+C is acceptable because it's within the design of the CPU, despite their spec sheet lists 35 as the operating temperature. He also said that Speedfan and RealTemp weren't going to be acceptable to record the temperature, to which I said "my hand will be the judge of the temperature" When I asked what HP would do if it came back unfixed (which I sincerely expect from them, given their terrible service), he said he didn't want to deal with it, that he'd deal with it when it came back. I expect him to say "we'll be happy to fix it again" to which he'll hear "give me your manager" along with some other choice words.
I've since lost all faith in HP. I used to like them, but I can't say I do anymore. Between incompetent managers and even support agents (believe me, if you heard some of the things they suggested to me), I just don't like them anymore.
But more so to my point, I want to know if anyone knows if there are any serious design flaws or such with this line. My 17 is mired with issues and from what I've sniffed out, it seems some issues (especially overheating) is plaguing others as well. And since the 15 is notorious from what Best Buy had me believe, all I can do is suggest the whole line is bad.
My notebook goes out tomorrow morning, I'm taking it to the shipping place early to get morning shipment, and it should be back in a week.
Facebook
Twitter
Instagram