The reply while informative covered ground I already communicated in my original inquiry. My original inquiry clearly indicates I had already talked to the several Sonystyle stores closest to my location in Arizona. I had to go outside AZ because the only Sonystyle stores that were in AZ. closed down. I talked to a store in Texas as well. One said that a customer with a similar complaint came in and after some time they were able to get the proDuo to work by changing the pixel size. That was on a different camera than what I have. The only option I had on my camera was to change the image size. I tried the smallest size and that did not solve the problem. Again I believe the problem is the file system structure between FAT and FAT32. My opinion is that the firnware within the camera is not designed to handle larger file structures despite Sony's clain on their websites that the produo will work. There websites aren't even consistant. One site says that both the Pro and Produo will work and another site indicates only the ProDuo will work. Reply to my inquiry was not helpful. Thanks for trying.