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Archived from groups: alt.sys.pc-clone.dell (More info?)
Has anyone here found the Dell email support to be of any use at all? I
used it recently (to determine if the long time to resume from standby on a
new 9100 was normal) and found the responses to be less than useful.
The first response basically said to restore my machine to the factory
condition using the Dell restore:
"Mr. Ruetz,, in this case, I would suggest you to perform a PC Restore on
your system.
Dell PC Restore is a copy of all of the original factory software for your
computer in a hidden section (partition) on your hard drive.
The process of manually reinstalling your operating system, hardware
drivers, and Dell factory installed software may take two or more hours.
Using Dell PC Restore, in about 10 minutes, your computer software can be
restored to the same condition as it was when you first powered on your
computer."
When I suggested that wasn't a useful response (not to mention a novice
might not expect to lose all of his/her data), I got another saying:
"Mr. Ruetz, I apologize for the wrong information provided. Please note that
it is normal for the system to start responding after some time as when the
keyboard or mouse is moved it takes time for the processor or other internal
devices to send signals to hard drive and other hardware to respond and
start working. "
I don't get the impression that these people really understand much about
computers. I would not be very surprised to find that a computer program is
providing automated responses.
I did not really expect them to be much help, but thought I should at least
give it a try before deciding it is useless.
This is not meant to be provocative. I am curious whether email support is
ever useful.
Thanks,
Peter
Has anyone here found the Dell email support to be of any use at all? I
used it recently (to determine if the long time to resume from standby on a
new 9100 was normal) and found the responses to be less than useful.
The first response basically said to restore my machine to the factory
condition using the Dell restore:
"Mr. Ruetz,, in this case, I would suggest you to perform a PC Restore on
your system.
Dell PC Restore is a copy of all of the original factory software for your
computer in a hidden section (partition) on your hard drive.
The process of manually reinstalling your operating system, hardware
drivers, and Dell factory installed software may take two or more hours.
Using Dell PC Restore, in about 10 minutes, your computer software can be
restored to the same condition as it was when you first powered on your
computer."
When I suggested that wasn't a useful response (not to mention a novice
might not expect to lose all of his/her data), I got another saying:
"Mr. Ruetz, I apologize for the wrong information provided. Please note that
it is normal for the system to start responding after some time as when the
keyboard or mouse is moved it takes time for the processor or other internal
devices to send signals to hard drive and other hardware to respond and
start working. "
I don't get the impression that these people really understand much about
computers. I would not be very surprised to find that a computer program is
providing automated responses.
I did not really expect them to be much help, but thought I should at least
give it a try before deciding it is useless.
This is not meant to be provocative. I am curious whether email support is
ever useful.
Thanks,
Peter