Dell XPS 15

Forum Computer Brands : Dell Dell XPS 15

Hello,
Just received my new Dell laptop XPS 15 today after having to wait six weeks.

Out of the box, windows would not load. Called Dell, after 1.5 hours, multiple crashes, and mutliple disconnects from Dell, I again lose tech support. No return call, so called back to be told tech left for the day!!!

Now, I was able to reboot and launch explorer to type this message, but I'm thinking I got a lemon on my hands. So angry now about the way Dell handled me today, I want to ship it back and just buy another brand. Any suggestions? Thanks for your time.

Reply to loyal dell user

You need to work through Dell to get this resolved. Or are you just looking for suggestions for other brands? Check the Laptop forum.

Reply to hang-the-9

1. Open a "Disputed Sale" on this transaction with your credit card company.
2. Work with Dell to get it resolved. I have resolved problems with Dell to my satisfaction.
3. Rely on written communications, and emails wherever possible. After phone conversations, follow up with a written transcript of what was discussed and agreed to.
4. Stick with data supported by facts; not opinions.
5. Did I mention written communications?

Most companies, including Dell, are interested in resolving issues especially when they are handled in a professional manner.

------------------------------ All things cometh to he that waiteth - provided he that waiteth, worketh like hell while he waiteth!
Reply to Ubrales

I own an XPS17 and it is the best value and performance for the money. The speaker was faulty on setup. Called Dell who sent tech to fix in 48 hours. I live 500 kms from nearest service centre. Dell gives great customer support and warranty and are the only brand to give extended warranty at the end of original warranty time. Like Ubrales stated, work with Dell for a happy outcome. I am sorry you have had such drama with your dell purchase.

Reply to justnikky

Hi

We regret any inconvenience caused and this is definitely not what we want our customers to experience. Please PM your service tag and contact details along with the preferred time to reach, we will be glad to help.

Regards
Shridharatdell

Reply to ShridharAtDell

Ask the community Add a reply

Related content

See all topics related to "Dell XPS 15"

Tom's Hardware > Forum > Computer Brands > Dell > Dell XPS 15

Go to:

Help |
Forum rules

There are 1566 identified and unidentified users. To see the list of identified users, Click here.

Bestofmedia Forum ©
2000-2009 Bestofmedia Group

Page generated in 0.292 seconds

Please mind

You are about to answer a thread that has been inactive for more than 6 months.
If you still wish to proceed, please ensure that your posting is original and does not duplicate or overlap any prior responses to this thread.

Add a reply Cancel

Ads

Latest best answer

What type of sound card does a dell dimentsion 8300 have

By Ubrales, 7 days ago:

Are the speakers turned OFF or disconnected? Check and make sure that the power adapter...

Dell XPS 15

Forum Computer Brands : Dell Dell XPS 15

Compaq

Dell

Gateway

HP

Packard Bell

Apple

eMachines

Please mind