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Dell D800 Touchpad and mouse problems

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April 7, 2004 2:03:37 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Just got a D800 with the port replicator. Got some problems.

1) The Alps touchpad is very imprecise - it reacts slowly (delay from my
finger moves to the pointer moves), and sometimes moves small jumps
backwards. I have optimized all the possible settings, but the performance
is way below that of my previous touchpads (synaptics)

2) If I attach a mouse (USB) to the port replicator, the mouse movement is
not smooth and inaccurate. It is OK if it is connected directly to the PC

3) If I connect the mouse to the PS/2 port of the replicator it works find,
but if I switch between my to PCs using my KVM switch, the mouse moves
erratically on the D800 when I switch back to that. I have never experienced
that before with my other PC's or laptops - so I suspect it is the port
replicator.

Have anyone else the same experiences?

If this can't be solved, I must insist on getting my money back, since it is
useless for serious work - especially considering the fair amount of money I
have paid for this machine.

Sincerely
Morten
mhp at dadlnet dot dk
Anonymous
April 7, 2004 2:03:38 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Morten wrote:

> Just got a D800 with the port replicator. Got some problems.
>
> 1) The Alps touchpad is very imprecise - it reacts slowly (delay from my
> finger moves to the pointer moves), and sometimes moves small jumps
> backwards. I have optimized all the possible settings, but the performance
> is way below that of my previous touchpads (synaptics)

There should be a setting for touch sensitivity - increase it. Also,
the setting for precision is ambiguous on some computers. Unchecking
makes things better/worse depending on the computer.

> 2) If I attach a mouse (USB) to the port replicator, the mouse movement is
> not smooth and inaccurate. It is OK if it is connected directly to the PC
>
> 3) If I connect the mouse to the PS/2 port of the replicator it works find,
> but if I switch between my to PCs using my KVM switch, the mouse moves
> erratically on the D800 when I switch back to that. I have never experienced
> that before with my other PC's or laptops - so I suspect it is the port
> replicator.
>
> Have anyone else the same experiences?
>
> If this can't be solved, I must insist on getting my money back, since it is
> useless for serious work - especially considering the fair amount of money I
> have paid for this machine.
>
> Sincerely
> Morten
> mhp at dadlnet dot dk
>
>

On a new computer after the system and apps are installed for the first
time, it is always a very good idea to run Disk Cleanup and Disk
Defragmenter. In addition, I have found (one or two is not a
statistic!) the running system file checker from a command prompt is
also good for a new computer. From a command prompt:
sfc[space]/scannow[enter]. Sfc will check all system files and replace
anything missing or corrupt.

Additionally, it is a very good practice to check for driver updates at
the vendor site. Many out-of-the-box problems are resolved with driver
updates.

Improving the performance of a new computer also requires examination of
the startup applications since the vendor loads up anything and
everything that can autostart. From the run command:msconfig[enter],
select the startup tab. Review each application listed and uncheck what
is not necessary. Make a note of the applications you uncheck, and open
that application directly. Look for a tools or preferences menu that
will disable the autostart permanently. Use this site as a guide for
startup applications: http://www.pacs-portal.co.uk/startup_content.php

I have yet to see any new computer that cannot be measureably improved
with the above.

Q
April 7, 2004 9:22:44 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Mymachine crashed 2 weeks after I recieved it. Couldn't get it to boot.
Something about dirty NTFS on bootup. I store data on network drives, so it
wasn't a big deal. Totally reformated and installed Windows and now it runs
heaps better than when I recieved it. Machine was taking 4-5 mins to boot
now it is less than 1

Inspiron 8600 1.6 Ghz - I think they image they use is never up to date or
100% correct.

If ever get another (probably will), I'll scratch it and start from fresh
right away - installing all the latest drivers and utiliities that I do
require, ditching the junk I'd never use anyways.


"Quaoar" <quaoar@tenth_planet.net> wrote in message
news:6IidnXRRs6WN_-7dRVn-hw@comcast.com...
> Morten wrote:
>
> > Just got a D800 with the port replicator. Got some problems.
> >
> > 1) The Alps touchpad is very imprecise - it reacts slowly (delay from my
> > finger moves to the pointer moves), and sometimes moves small jumps
> > backwards. I have optimized all the possible settings, but the
performance
> > is way below that of my previous touchpads (synaptics)
>
> There should be a setting for touch sensitivity - increase it. Also,
> the setting for precision is ambiguous on some computers. Unchecking
> makes things better/worse depending on the computer.
>
> > 2) If I attach a mouse (USB) to the port replicator, the mouse movement
is
> > not smooth and inaccurate. It is OK if it is connected directly to the
PC
> >
> > 3) If I connect the mouse to the PS/2 port of the replicator it works
find,
> > but if I switch between my to PCs using my KVM switch, the mouse moves
> > erratically on the D800 when I switch back to that. I have never
experienced
> > that before with my other PC's or laptops - so I suspect it is the port
> > replicator.
> >
> > Have anyone else the same experiences?
> >
> > If this can't be solved, I must insist on getting my money back, since
it is
> > useless for serious work - especially considering the fair amount of
money I
> > have paid for this machine.
> >
> > Sincerely
> > Morten
> > mhp at dadlnet dot dk
> >
> >
>
> On a new computer after the system and apps are installed for the first
> time, it is always a very good idea to run Disk Cleanup and Disk
> Defragmenter. In addition, I have found (one or two is not a
> statistic!) the running system file checker from a command prompt is
> also good for a new computer. From a command prompt:
> sfc[space]/scannow[enter]. Sfc will check all system files and replace
> anything missing or corrupt.
>
> Additionally, it is a very good practice to check for driver updates at
> the vendor site. Many out-of-the-box problems are resolved with driver
> updates.
>
> Improving the performance of a new computer also requires examination of
> the startup applications since the vendor loads up anything and
> everything that can autostart. From the run command:msconfig[enter],
> select the startup tab. Review each application listed and uncheck what
> is not necessary. Make a note of the applications you uncheck, and open
> that application directly. Look for a tools or preferences menu that
> will disable the autostart permanently. Use this site as a guide for
> startup applications: http://www.pacs-portal.co.uk/startup_content.php
>
> I have yet to see any new computer that cannot be measureably improved
> with the above.
>
> Q
>
Related resources
April 7, 2004 2:30:56 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> There should be a setting for touch sensitivity - increase it. Also,

Did that.

> the setting for precision is ambiguous on some computers. Unchecking
> makes things better/worse depending on the computer.

Yes, it doesn't help much in any setting.

> Additionally, it is a very good practice to check for driver updates at
> the vendor site. Many out-of-the-box problems are resolved with driver
> updates.

Did that too - also updated the bios.

But thanks anyway.
Anonymous
April 7, 2004 4:17:35 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

what make/model mouse? have you tried others?

"Morten" <mhp at dadlnet dot dk> wrote in message
news:40730d1e$0$279$edfadb0f@dread12.news.tele.dk...
> Just got a D800 with the port replicator. Got some problems.
>
> 1) The Alps touchpad is very imprecise - it reacts slowly (delay from my
> finger moves to the pointer moves), and sometimes moves small jumps
> backwards. I have optimized all the possible settings, but the performance
> is way below that of my previous touchpads (synaptics)
>
> 2) If I attach a mouse (USB) to the port replicator, the mouse movement is
> not smooth and inaccurate. It is OK if it is connected directly to the PC
>
> 3) If I connect the mouse to the PS/2 port of the replicator it works
find,
> but if I switch between my to PCs using my KVM switch, the mouse moves
> erratically on the D800 when I switch back to that. I have never
experienced
> that before with my other PC's or laptops - so I suspect it is the port
> replicator.
>
> Have anyone else the same experiences?
>
> If this can't be solved, I must insist on getting my money back, since it
is
> useless for serious work - especially considering the fair amount of money
I
> have paid for this machine.
>
> Sincerely
> Morten
> mhp at dadlnet dot dk
>
>
>
>
>
April 9, 2004 1:11:41 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> what make/model mouse? have you tried others?
A standard Logitech Pilot wheel mouse (PS/2)

No, I haven't tried others. Never had any problems with this
Anonymous
April 9, 2004 4:21:34 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

did you install the logitech drivers or use the windows defalt drivers?

"Morten" <mhp at dadlnet dot dk> wrote in message
news:4075a3ed$0$192$edfadb0f@dread12.news.tele.dk...
>
>
> > what make/model mouse? have you tried others?
> A standard Logitech Pilot wheel mouse (PS/2)
>
> No, I haven't tried others. Never had any problems with this
>
>
October 18, 2006 7:55:14 AM

I have a C640. I love the synaptics touchpad :D  It is very intuitive. My work offered to purchase me a D610. I found the touchpad to be down rite annoying :cry:  I could not get the D610 to opeate nearly as accurately as the C640. I turn down the new laptop. I have found the Alps touchpad to not be user frendly. Also the infinite scroll feature with the synaptics is great. It allows you to have a scroll continue until you touching the pad again. The Alps touchpad does not have this feature and only seems to offer measured scrolling.
January 19, 2010 2:24:35 AM

SOLVED (disassembly REQUIRED!)

The magnetic/static/acoustic shielding (LACK THERE OF!) around my alps caused my problem (as the HDD is RIGHT below the touch-pad and i have acoustic settings set to performance, ALSO I noticed the WIFI was part of the problem.) on my inspiron 1721 i had some spare shielding laying around so i stacked 2 layers pretty much EVERYWHERE surrounding the cage that houses the touchpad panel and around the ends of the cables. After boot up the issues are COMPLETELY gone. No more sketchy/dodgie, Jumping/delay, Now it just works ALL of the alps settings work.

Hope this helps anyone out.
!