Archived from groups: microsoft.public.windowsxp.general (
More info?)
Thanks for the reply. All other programs installed fine including Symantec's
WinFax. Should I try Dell again?
"Malke" wrote:
> Fred Borden wrote:
>
> > Is it always "the other guy"? The software installed and worked fine
> > on my
> > older computer that was also XP Home. Symantec has been no help since
> > this seems to be either a computer specific or an operating system
> > problem. Something in the install process during restart is causing
> > the video problem.
>
> > "Carey Frisch [MVP]" wrote:
> >
> >> PCAnywhere is not a Microsoft product.
> >> Please contact Symantec support:
> >> http://www.symantec.com/techsupp/pca/
> >>
>
> >>
> >> "Fred Borden" wrote:
> >>
> >> | I just received a new Dell Dimension 3000 and have been loading
> >> | programs
> >> | without a problem until PCAnywhere 10.5. It installs ok, but when
> >> | the system restarts, the video is reduced to 640 and in settings,
> >> | no other option is
> >> | given. I have to do a System Restore. Any ideas on how to
> >> | successfully
> >> | install PCAnywhere on my system?
>
> It isn't always "the other guy" unless you're talking to tech support
> from one of the companies involved. ;-) One of the things that makes
> troubleshooting PC's so difficult - as opposed to Apples, for ex. - is
> that you can have such an enormous variety of hardware and software
> running the same operating system.
>
> I haven't had any problems installing PCA on anything, but obviously
> there is something about the new Dell that is causing PCA to choke. Can
> you install other programs successfully? Have you optimized the machine
> yet? Compare the software that is running on the Dimension 3000 to the
> software running on a computer with a working PCA. What is and isn't
> running? Look at the hardware differences too, particularly in regard
> to the video card.
>
> I'm afraid that only you (or a computer professional on-site) can do
> this troubleshooting.
>
> Good luck,
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>