Archived from groups: alt.sys.pc-clone.dell (
More info?)
I tried like hell for about 2 weeks to get the Dell morons to understand
that mine did not come with a Sync cable. I finally gave up.
"Michael Arm" <marm@pobox.com> wrote in message
news:niluf19kfs85kvtnduq2p5nlcd9vlef3pj@4ax.com...
> My AXIM story: I ordered a refurb X5, and it did not come with the
> charger cable and (I thought the backup battery, which I later found
> under the internal flap). Again, an Indian person. I gave him the
> model# for the battery, which he seemed to have trouble comprehending.
> Promptly, I received the charger cable and a regular battery. Too much
> effort to try and return it.
>
> Mike
>
> On Sun, 14 Aug 2005 08:44:10 -0400, "Matt Wiggins"
> <mwigginsnoxx@charter.net> wrote:
>
>>I've never had much luck at getting an issue resolved by calling Dell.
>>About
>>a year ago, I ordered a new Axim. The Axim arrived with no sync cord.
>>After
>>about 5 calls to Dell and dealing with incompetent Indians, I finally sent
>>the thing back.
>>"Monica" <monicakm@cox-internet.com> wrote in message
>>news:_3BLe.2608$A33.1480@lakeread06...
>>> Whether Dell is "customer friendly" or those Indians can't comprehend
>>> English any better than they can speak it, it was still a win win
>>> situation for you
Congratulations and wtg Dell!
>>> "Bob Levine" <leave.me@lone.net> wrote in message
>>> news:j1vLe.312$Pm3.110@trndny08...
>>>> Bob Levine wrote:
>>>
>>>>
>>>> Here's a follow-up.
>>>>
>>>> I sent an e-mail to customer service explaining MY ERROR and asking
>>>> what
>>>> I could do about it. I was given a number to call because they couldn't
>>>> change billing info over the phone.
>>>>
>>>> I responded that I didn't really want to spend time on hold and if the
>>>> purchase hadn't been approved, I would simply cancel the order and
>>>> re-order it.
>>>>
>>>> I got back another response apologizing for long hold time (even though
>>>> I
>>>> never called), assurance that the purchase had already been authorized,
>>>> and an offer of a $75.00 coupon for a future purchase.
>>>>
>>>> I sent another e-mail thanking them and accepting the coupon, again
>>>> even
>>>> though it was MY FAULT. When I got the e-mail with the coupon code, I
>>>> was
>>>> also informed that the shipping had been upgrade to next day air.
>>>>
>>>> Just thought some of you would like to hear a pleasant customer service
>>>> story.
>>>>
>>>> Bob
>>>
>>>
>>
>