From what she has told me her browser opens at startup. She has not told me of any error messages showing up. I will be going to her place this week (hour away) to try to solve this but don't know where to start. I will call and ask her if her mouse will do anything, but I have the impression that she can move the mouse because she said she clicked to try to close it. If the printer is unplugged and she had the computer off and the battery out won't that remove any hold the printer would have?