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Question on Dell (Canada's) Return Policy?

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  • Dell
  • Policy
  • Computers
Last response: in Computer Brands
September 4, 2011 2:55:10 AM

:hello:  So I've finally gotten dell to agree to replace my XPS 15 L502X laptop with a new one (didnt come in yet) after nearly a summer full of computer problems (2 hardware failures and bad build quality) and hours of arguing over the phone with dell. Well now I'm completely fed up with dell and I was wondering whether i'd be able to just return the replacement and get my money back- basically I've had the old one since late may, so the 21 day policy is up on that one, but I was wondering whether the new computer they sent me would have a new 21 day policy as well, so I'd be able to get a full refund. I'm guessing it would have one, but for some reason customer care would only give me a replacement, so now I'm not so sure. Anyways, if anyone can help me out, or even better has had this experience themselves, please give me an answer.
Thanks in advance
PS: I'm new to tomshardware, hopefully I picked the right section

More about : question dell canada return policy

September 4, 2011 4:19:14 AM

The way warranties work is that any replacement would carry the remainder (in your case zero) of the warranty of the original product shipped.
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September 4, 2011 2:02:51 PM

Ubrales said:
The way warranties work is that any replacement would carry the remainder (in your case zero) of the warranty of the original product shipped.

Thanks, so I guess that means I'm out of luck. :(  :(  :(  Well I guess I can still sell it to someone brand new.
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September 4, 2011 2:32:51 PM

DarkYoshi said:
Thanks, so I guess that means I'm out of luck. :(  :(  :(  Well I guess I can still sell it to someone brand new.

Sorry, but that is harsh reality!
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September 14, 2011 12:10:32 AM

Best answer selected by DarkYoshi.
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September 14, 2011 1:08:04 AM

This topic has been closed by Area51reopened
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