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Computer won't print from internet

Tags:
  • Hewlett Packard
  • Internet
  • Computers
Last response: in Computer Brands
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September 5, 2011 7:13:27 PM

I have an HP Pavilion and an HP Photosmart C4160. Suddenly I can't print anything from the internet, word and excel are fine. I have checked the usb cable. I can't re-download IE8, the error message says my version is newer than IE site. I purchased a new wireless printer thinking the printer just quit ... not. The wireless won't communicate with my computer. Yes, the printer has a connection to the router. Any suggestions??

More about : computer print internet

a b α HP
September 6, 2011 7:53:45 PM

If the printer can print from any application, would not be a printer issue. What exactly happens when you try to print from the web browser?
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September 7, 2011 2:34:04 PM

hang-the-9 said:
If the printer can print from any application, would not be a printer issue. What exactly happens when you try to print from the web browser?

I have verified it isn't the printer by using a different computer. Nothing happens, the only thing that will print is the url and page number, prints at the top of the page.
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a b α HP
September 7, 2011 2:42:20 PM

Exasperated said:
I have verified it isn't the printer by using a different computer. Nothing happens, the only thing that will print is the url and page number, prints at the top of the page.


Does this happen from any web page, with any type of content? What if you try to print a basically text item, like this post?

Does the same issue happen with printing out web-formatted emails? Like the ads you get with images in them. Windows uses different print engines when printing web-based content than it does Office. You can tell as the print options that come up look different.

You can try to run Windows Update to make sure that is current, and make sure you use the HP drivers for the printer from their download site, not the CD that came with the printer. The online files tend to be newer.
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September 7, 2011 4:06:52 PM

I am convinced it is not a printer issue. There is an issue with the computer. Is there anything in the computer that I should be looking for.
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September 7, 2011 4:09:52 PM

hang-the-9 said:
Does this happen from any web page, with any type of content? What if you try to print a basically text item, like this post?

Does the same issue happen with printing out web-formatted emails? Like the ads you get with images in them. Windows uses different print engines when printing web-based content than it does Office. You can tell as the print options that come up look different.

You can try to run Windows Update to make sure that is current, and make sure you use the HP drivers for the printer from their download site, not the CD that came with the printer. The online files tend to be newer.


It happens with any web site including email. I have run all the current windows updates and yes, I downloaded the hp software from the hp site.
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a b α HP
September 7, 2011 4:18:40 PM

Are you running I.E. 9 or 8? If 9, try to uninstall it and go back to 8. Especially if you installed the HP web printing program.
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September 8, 2011 1:17:16 AM

hang-the-9 said:
Are you running I.E. 9 or 8? If 9, try to uninstall it and go back to 8. Especially if you installed the HP web printing program.


I am running IE8 ... even the Geek Squad can't answer me. I give UP ... I'll just use my laptop if I have to print anything. Thanks for your help.
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a b α HP
September 8, 2011 2:19:31 AM

Exasperated said:
I am running IE8 ... even the Geek Squad can't answer me. I give UP ... I'll just use my laptop if I have to print anything. Thanks for your help.


OK, that part about "even the Geek Squad" is a bit funny, they are probably the least likely of anyone to know an answer to something :pt1cable: 

This happens with different printers also correct? It seems you tried at least 2. How were they connected, over network, USB? Possible to try a different type of connection? If you do a print preview, do you see anything? Try changing the way the printer spools and prints, there should be a setting in the print driver that changes where the processing takes place, change it from PC to printer or vice versa. Too bad I can't sit at the PC and click around, usually things are found by some obscure setting buried in menus.
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September 8, 2011 4:40:20 PM

hang-the-9 said:
OK, that part about "even the Geek Squad" is a bit funny, they are probably the least likely of anyone to know an answer to something :pt1cable: 

This happens with different printers also correct? It seems you tried at least 2. How were they connected, over network, USB? Possible to try a different type of connection? If you do a print preview, do you see anything? Try changing the way the printer spools and prints, there should be a setting in the print driver that changes where the processing takes place, change it from PC to printer or vice versa. Too bad I can't sit at the PC and click around, usually things are found by some obscure setting buried in menus.


My HP is connected with a USB and I purchased a new Brother wireless, only because I thought my HP had gone bad. I have no idea how the printer "spools". It probably is some obscure setting and I not enough of a "geek" to find it. Thanks again.
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April 8, 2012 12:01:39 AM

Exasperated said:
I have verified it isn't the printer by using a different computer. Nothing happens, the only thing that will print is the url and page number, prints at the top of the page.


I see you had this problem a few months back. I am having the same problem. How did you fix it?
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Anonymous
a b α HP
December 12, 2012 8:35:40 PM

I have just figured it out. I had the same problem. Try use Firefox. It printed directly for me.

Best wishes!
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!