InstallShield Engine EXE has encountered a problem...

Archived from groups: microsoft.public.windowsxp.general (More info?)

....and needs to close. I keep getting this error message when I try to
install some new software. Someone suggested to copy the executable to my c:
drive and try to install it in Safe Mode. I tried the procedure in Safe Mode
and got the same error message. Any help to resolve this issue is greatly
appreciated. Thanks in advance for any response.

Archived from groups: microsoft.public.windowsxp.general (More info?)

Rick:

Thank you for the response but I'm still having the problem. The clean up
utility seems designed to clean up previoulsy installed programs - I am
unable to install my program.

I was unalbe to locate my error message on the installshield support site.
I followed the instructions for one fix and replaced my installshield engine
but I still get the same error and am unable to install my software.

Any other suggestions or adivce are greatly appreciated.





"Rick "Nutcase" Rogers" wrote:

> Hi,
>
> Start by trying the installer cleanup utility:
>
> Description of the Windows Installer CleanUp Utility
> http://support.microsoft.com/?kbid=290301
>
> Also try installshield support:
> http://consumer.installshield.com/ [...] source=all
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "central_oh" <centraloh@discussions.microsoft.com> wrote in message
> news:B40D5B0F-25C5-4E3B-9E8B-BC258D859F7F@microsoft.com...
> > ...and needs to close. I keep getting this error message when I try to
> > install some new software. Someone suggested to copy the executable to my
> > c:
> > drive and try to install it in Safe Mode. I tried the procedure in Safe
> > Mode
> > and got the same error message. Any help to resolve this issue is greatly
> > appreciated. Thanks in advance for any response.
> >
>
>
>