Archived from groups: alt.sys.pc-clone.dell (
More info?)
Tom,
I am thinking that the Printer function may be able to work on a USB1.0/1.1 connection, but that the scanning function may need USB2.0. The DIM 8300 should have come with USB2.0, especially after the XP SP2 install, that is why I suggested that she check that she has an "Enhanced USB Controller", in the device manager.
I am thinking that the Scan drivers/software installation is corrupted and that she should reinstall them.
Previous post written wrong.
"Sometimes, the FROM USB connections are not powered as much as the rear ones."
Should have been written:
Sometimes, the FRONT USB connections are not powered as much as the rear ones.
--
Rich/rerat
(RRR News) <message rule>
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"Tom Scales" <tomtoo@softhome.net> wrote in message news:6jAAe.229214$w15.37586@tornado.tampabay.rr.com...
But the machine is likely backwards compatible. I've never heard of a
printer or scanner that wouldn't run on USB1.1 even if it support USB2.
"RRR_News" <nospam@isp.com> wrote in message
news:zMadnRJuWsx3UE_fRVn-gA@comcast.com...
Kath,
Since your Printer is USB2.0 compliant, you will need to make sure that your
PC's USB connections are 2.0, not USB1.0/1.1. You can check by opening the
PC's Device Manager and make sure that under USB Controllers. There should
be an "Enhanced" USB host controller present, if your PC is USB2.0
compliant. If not, you can purchase a PCI card with USB2.0 connections that
you can add to your PC. Your son's laptop may have them, that is why it
works for his laptop, I remember you saying. If your PC is USB2.0, then make
sure that when you connect the printer to the PC, you use the USB
connections, on the back of machine, not the front ones, if PC is configured
that way. Sometimes, the from USB connections are not powered as much as the
rear ones.
Before considering to reinstall Windows XP, consider uninstalling all the
Epson drivers and software. First you will need to disconnect the Printer
from PC.
There should be an "Enhanced" USB host controller present, if your PC is
USB2.0 compliant.
1. With the Printer on> On the Taskbar in the System tray section by the
clock> Right click the Icon to Safely Remove Hardware. There should be
listed there your Epson Printer> Click on it> Press Remove it> Then you can
turn off the Printer and disconnect the USB cable from your PC. In XP, a USB
controller is assigned to a USB connected device. So the device needs to be
disconnected through the Safely Remove Hardware wizard. You cannot just pull
the plug, and move it to a different USB connection. If you fail to use the
wizard you may have start up problems.
2. Remove drivers and Software for your Epson Printer. Go to:
http://www.epson.com
Select the region you live in. Be it the US> Then under Drivers & Support go
to the CX6600 page> FAQS Page> Click the Answer for #2 having to do with
software problems. Following the instructions about removing programs
through Add/Remove through the Control Panel. Following the instructions
about removing software and Printer Scan. Then following instruction about
reinstalling software and drivers, after doing the steps below first. I
would save the *.PDF file to your PC, if you don't have the printer manual
available.
3. Once you remove the drivers/software through Add/Remove in the Control
Panel> Make sure that you delete from the C:\ drive, all folders relating to
the Epson Printer and its Software. I know that duplicate folders can be
created during the reinstallation of Printer software. Causing problems
searching for files when the program/printer is run. Had this problem with
my Lexmark All-in-One Printer.
--
Rich/rerat
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"Kate" <catw34@yahoo.com> wrote in message
news:1121080215.607465.312510@g43g2000cwa.googlegroups.com...
Using Photo Impression and the Epson Smart Panel, I get "Epson Scan
cannot be started. Please use troubleshooting assistant....". Using
Paint (suggested by Epson) get "unable to retrieve image from scanner."
By the way, the scanner works without the computer, using the front
panel buttons, so for simple copying it's OK.
e, guess I'm just grasping at straws! <gr>
RRR, I'm running Sygate Firewall. One of the first things I tried was
disabling it. I also have the latest drivers and patches downloaded
from Epson.
If the printer were brand new, I'd return it to Best Buy here.
Unfortunately it was purchased around Christmas, we were gone for the
winter, and I'm just now getting around to trying the scanner part.
Thanks for all your suggestions. Do you think that a format and
re-install of Windows is likely to work? Really don't want to, as my
computer is running great otherwise.
Thanks again,
Kate