My grandaughter lost her password. I do not believe it is the password for windows but for the computer itself. I purchased a System Disk and Recovery disk from Acer and I hit F12 as it said to do but it still takes me to where you enter the password. This is not where you enter a password to get into windows. Is there some other trick to get into this laptop? I was hoping to be able to give my grnadughter her laptop back to her for Christmas. If anyone has any ideas please let me know. Thanks and Merry Christmas!
Security on laptops is nowadays quite stiff due to their popularity with thieves and the data security issues this raises.
You should probably contact Acer and explain the problem. They may have a way round it.
Yes I understand that. I contacted them first and they told me to purchase the recovery disks, which I did, They just did not tell me that I would have to get their technical support (fee based) since the warranty has ran out on the laptop that I purchased a couple years ago. I just do not have the the extra money to have them walk me thru it right now. This was going to be her christmas present but I guess it will have to wait for awhile right now. But thank you so much for responding. Merry Christmas!