Sign in with
Sign up | Sign in
Your question

Getting BSOD all the time!

Tags:
Last response: in Windows 7
Share
October 16, 2012 12:11:53 PM

Hey everyone,

This has been happening shortly after I bought my PC, around 5-6 months. However, back then it seemed it only happened while playing games, certain games actually. So I reported this problem to the store, they asked me if I had my PC near a wood table or something of the sort, I said yes, and they said that could be the reason because of some whatthefuck reason I can't recall. So I took the PC to another place, and also replaced the CPU cooler meantime but turns out it's still happening. But now it's not only in games, it's anytime, I don't know what to do anymore.

I feel it's just pointless to contact the store again because they obviously don't know what's the problem either, hence why they told me that excuse.

I had a blue-screen today and the error was the following STOP: 0X0000003B

I posted a thread about this in this forum already, I've done Memtest 86 as told by a user here but no problems were found.
From what I've googled this seems to be a driver (mostly graphic's driver) related issue, I've no idea how to fix it anyway.



Specs:

Motherboard: ASUS M4A88T-M USB/3
CPU: AMD Phenom II X4 965BE 3.4ghz (Artic Freezer 13 CO cooler)
GPU: ASUS Radeon HD 6850
RAM: AMD Performance Edition 4GB
HDD: Seagate Barracuda 500GB 7200rpm

OS: Windows 7 Ultimate 64-bit.

More about : bsod time

a b $ Windows 7
October 16, 2012 12:55:40 PM

SYSTEM_SERVICE_EXCEPTION (0X3B) basically indicates that a system thread crashed. Can happen due to either drivers are hardware.

Download BluescreenView and post a screenshot; want to see what driver failed (hoping I can draw a conclusion from that).
October 16, 2012 7:22:23 PM

Alright, according to that program it's happening due to a "ntoskrnl.exe" driver.
Here's the report of the 3 past a BSOD, I assume:



Dump File : 101612-32729-01.dmp
Crash Time : 16-10-2012 12:06:16
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02e7e04d
Parameter 3 : fffff880`0c0aff20
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101612-32729-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275.616
==================================================

==================================================
Dump File : 100612-17893-01.dmp
Crash Time : 06-10-2012 21:29:58
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x1000009f
Parameter 1 : 00000000`00000004
Parameter 2 : 00000000`00000258
Parameter 3 : fffffa80`039e6040
Parameter 4 : fffff800`00b9c510
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75e5a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+75e5a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100612-17893-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 555.752
==================================================

==================================================
Dump File : 093012-43664-01.dmp
Crash Time : 30-09-2012 18:21:35
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02e86d34
Parameter 3 : fffff880`06ebdfa0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\093012-43664-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 275.616
==================================================

Related resources
a b $ Windows 7
October 16, 2012 7:31:07 PM

http://msdn.microsoft.com/en-us/library/windows/hardwar...

"Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."

Use a driver cleaner to completely uninstall all traces of your graphics driver. Then, install the most current version. If that doesn't help, you may have to do a complete reinstall... but, at the very least, your hardware is not shot.
a b $ Windows 7
October 16, 2012 7:36:13 PM

if it a pre built system toss up here the make and model of the power supply. it may be that the power supply may be under sized. alos i would run overnight memtest from a boot cd or usb stick to rule out memory issues.
October 16, 2012 8:24:46 PM

nbelote said:
http://msdn.microsoft.com/en-us/library/windows/hardwar...

"Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."

Use a driver cleaner to completely uninstall all traces of your graphics driver. Then, install the most current version. If that doesn't help, you may have to do a complete reinstall... but, at the very least, your hardware is not shot.


Alright, thanks. What driver cleaner would you recommend using?
!