Getting BSOD all the time!

Hey everyone,

This has been happening shortly after I bought my PC, around 5-6 months. However, back then it seemed it only happened while playing games, certain games actually. So I reported this problem to the store, they asked me if I had my PC near a wood table or something of the sort, I said yes, and they said that could be the reason because of some whatthefuck reason I can't recall. So I took the PC to another place, and also replaced the CPU cooler meantime but turns out it's still happening. But now it's not only in games, it's anytime, I don't know what to do anymore.

I feel it's just pointless to contact the store again because they obviously don't know what's the problem either, hence why they told me that excuse.

I had a blue-screen today and the error was the following STOP: 0X0000003B

I posted a thread about this in this forum already, I've done Memtest 86 as told by a user here but no problems were found.
From what I've googled this seems to be a driver (mostly graphic's driver) related issue, I've no idea how to fix it anyway.


Specs:

Motherboard: ASUS M4A88T-M USB/3
CPU: AMD Phenom II X4 965BE 3.4ghz (Artic Freezer 13 CO cooler)
GPU: ASUS Radeon HD 6850
RAM: AMD Performance Edition 4GB
HDD: Seagate Barracuda 500GB 7200rpm

OS: Windows 7 Ultimate 64-bit.
5 answers Last reply
More about getting bsod time
  1. SYSTEM_SERVICE_EXCEPTION (0X3B) basically indicates that a system thread crashed. Can happen due to either drivers are hardware.

    Download BluescreenView and post a screenshot; want to see what driver failed (hoping I can draw a conclusion from that).
  2. Alright, according to that program it's happening due to a "ntoskrnl.exe" driver.
    Here's the report of the 3 past a BSOD, I assume:


    Dump File : 101612-32729-01.dmp
    Crash Time : 16-10-2012 12:06:16
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`02e7e04d
    Parameter 3 : fffff880`0c0aff20
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+705c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
    Processor : x64
    Crash Address : ntoskrnl.exe+705c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\101612-32729-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 275.616
    ==================================================

    ==================================================
    Dump File : 100612-17893-01.dmp
    Crash Time : 06-10-2012 21:29:58
    Bug Check String : DRIVER_POWER_STATE_FAILURE
    Bug Check Code : 0x1000009f
    Parameter 1 : 00000000`00000004
    Parameter 2 : 00000000`00000258
    Parameter 3 : fffffa80`039e6040
    Parameter 4 : fffff800`00b9c510
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75e5a
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
    Processor : x64
    Crash Address : ntoskrnl.exe+75e5a
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\100612-17893-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 555.752
    ==================================================

    ==================================================
    Dump File : 093012-43664-01.dmp
    Crash Time : 30-09-2012 18:21:35
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`02e86d34
    Parameter 3 : fffff880`06ebdfa0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+70040
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
    Processor : x64
    Crash Address : ntoskrnl.exe+70040
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\093012-43664-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 275.616
    ==================================================
  3. http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx

    "Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."

    Use a driver cleaner to completely uninstall all traces of your graphics driver. Then, install the most current version. If that doesn't help, you may have to do a complete reinstall... but, at the very least, your hardware is not shot.
  4. if it a pre built system toss up here the make and model of the power supply. it may be that the power supply may be under sized. alos i would run overnight memtest from a boot cd or usb stick to rule out memory issues.
  5. nbelote said:
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx

    "Cause

    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code."

    Use a driver cleaner to completely uninstall all traces of your graphics driver. Then, install the most current version. If that doesn't help, you may have to do a complete reinstall... but, at the very least, your hardware is not shot.


    Alright, thanks. What driver cleaner would you recommend using?
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