USB Controller not loading

Archived from groups: microsoft.public.windowsxp.general (More info?)

Visit the support website of the manufacturer of your computer
or motherboard and download the motherboard chipset drivers
and install them.

If you have an Intel processor and chipset:

Intel Chipset Installation:
http://www.intel.com/design/softwa [...] /index.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/defau [...] -us;310575

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

"Charlie" wrote:

| I have had a IBM ThinkCentre M50 for well over a year and the USB controllers
| and peripherals worked fine. I just reformatted my hard drive and
| reinstalled Win XP Pro to kill a nasty virus and the USB controller is not
| loading. In Device Manager, it shows up as “Universal Serial Bus Controller�
| with a yellow exclamation mark. I have uninstalled it several times but “add
| new hardware� does not find a driver automatically or manually on the Win XP
| cd, (it is pre-SP1 and it is not an OEM version). I can’t find a drive on
| line or information in knowledge base. I have even tried loading various USB
| devices to see if they might correct the problem, but no luck. I have tried
| upgrading to SP2 but SP2 wont load (access denied).
|
| Anyone have any ideas on:
|
| 1) where to find the driver on the CD (what file name or cab)
| 2) where to get the driver on line, or
| 3) any other ways to fix the problem

Archived from groups: microsoft.public.windowsxp.general (More info?)

How or who would one contact at MS?

"Yves Leclerc" wrote:

> If these ports were USB 2, you must install SP 1, or SP 2. This should fix
> this. If you can not install the SP 2, then you will have to contact
> Microsoft so as to see if your CD Key is part of the "banned" lists.
>
>
> "Charlie" <CharlieWilliams@CleanAirAction.com(donotspam)> wrote in message
> news:E53A5788-8281-4E74-9E0D-EFF6360BAD1C@microsoft.com...
> >I have had a IBM ThinkCentre M50 for well over a year and the USB
> >controllers
> > and peripherals worked fine. I just reformatted my hard drive and
> > reinstalled Win XP Pro to kill a nasty virus and the USB controller is not
> > loading. In Device Manager, it shows up as "Universal Serial Bus
> > Controller"
> > with a yellow exclamation mark. I have uninstalled it several times but
> > "add
> > new hardware" does not find a driver automatically or manually on the Win
> > XP
> > cd, (it is pre-SP1 and it is not an OEM version). I can't find a drive on
> > line or information in knowledge base. I have even tried loading various
> > USB
> > devices to see if they might correct the problem, but no luck. I have
> > tried
> > upgrading to SP2 but SP2 wont load (access denied).
> >
> > Anyone have any ideas on:
> >
> > 1) where to find the driver on the CD (what file name or cab)
> > 2) where to get the driver on line, or
> > 3) any other ways to fix the problem
> >
>
>
>