Creative Labs

Creative SoundWorks MegaWorks 510D Speakers

I had the speakers for about a month and they sounded great, well accept for the sub. The sub was very week when listening to on-line music, or games. I could only turn them up a little, before they would brake up, in-away, useless. Playing CDs or music already on my HDD the sub did much better.

Anyway two of my saddle light speakers started to brake up. If I turn them up they would give out, if playing games, or listening to on-line music these two speakers would brake up much quicker, to the point I'm unsatisfied with them.

I contacted the store where I bought them, but was just over my 30 day warranty. So I contacted Creative Labs and got a RMA #. I sent the speakers out and got them back in a couple of weeks with a letter saying. "The item is in like-new condition and has been thoroughly tested to be in good working order." They didn't replace them, so I wrote them again, and they called me back and said there was a communication problem. The guy I talk to told me to said them back again, that they will flip the shipping bill and that he would personally look at the speakers. Going ground now, about three weeks later he calls me back, he wants to resolve the problem and work out a solution. He said the speakers work good for him and didn't see any problem, so there was really nothing to work out, he simply wasn't going to replace them. I even offer to buy the speakers, which he said he didn't want to see me do, but he also didn't want to replace them. So I got off the phone with him, him not going to replace the speakers, and me going to buy the two individual speakers on the Creative Labs Web Sight. So I call them and it turns out that I Cannot buy them individual after all. And she ask if I contacted support, I said I did, and told her what had happen. She said she was going to call over there and leave a message, saying that I truly feel that the two speakers do indeed need to be replaced.

At the point I don't know what is going on. Tech tells me there sending them back and will not replace them, and the same day the lady said she connected them to tell them I wanted them replaced.

A few days later I get another call from Tech support. They keep telling me they have no problem with the speakers and that they tested them with CDs music and such and even turned them all the way up and the speaker did not fail them. I pretty much said they were full of it and mention the word Better Business Bureau.

It's funny how I can get the two speakers to brake up with no problem at all and they can't seem to get them to brake up. Even when I switch a bad speaker with a good one, it doesn't brake up, so it's not the channel or my setup, but is the speaker. He is going to test the speakers now playing games to see if they brake up for him. I have a feeling he is still going to say there is nothing wrong with them, and when he does I will be contacted the Better Business Bureau.




Hey Baby, want to play with my computer?<P ID="edit"><FONT SIZE=-1><EM>Edited by jiffy on 10/01/02 07:32 AM.</EM></FONT></P>