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Help With DVD in Vista

Last response: in Computer Peripherals
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December 3, 2009 2:05:46 AM

I can't use my DVD drive. I get this message in Control panal - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have uninstalled and reinstalled the device, tried updating the driver but nothing works. I read some blogs that seems to say this is a known issue with Vista and some devices. Ironically, I am trying to update to Windows 7 but can't load from the DVD.
Any suggestions?
Thanks, Peter in Wisconsin

More about : dvd vista

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December 7, 2009 3:30:48 PM

You can download the app to fix it, or you can edit the registry to fix it yourself.
http://support.microsoft.com/kb/314060
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December 12, 2009 4:19:42 AM

aford10 said:
You can download the app to fix it, or you can edit the registry to fix it yourself.
http://support.microsoft.com/kb/314060



Thank you very much. I was able to edit the registry and update my laptop.

I appreciate your help.

Peter
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December 12, 2009 4:24:49 AM

You're welcome.
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