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Help With DVD in Vista

I can't use my DVD drive. I get this message in Control panal - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have uninstalled and reinstalled the device, tried updating the driver but nothing works. I read some blogs that seems to say this is a known issue with Vista and some devices. Ironically, I am trying to update to Windows 7 but can't load from the DVD.
Any suggestions?
Thanks, Peter in Wisconsin
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  1. Best answer
    You can download the app to fix it, or you can edit the registry to fix it yourself.
    http://support.microsoft.com/kb/314060
  2. aford10 said:
    You can download the app to fix it, or you can edit the registry to fix it yourself.
    http://support.microsoft.com/kb/314060



    Thank you very much. I was able to edit the registry and update my laptop.

    I appreciate your help.

    Peter
  3. You're welcome.
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