Hello,
I bought my Alienware Area 51 in 2009 when Dell took over and am not finding the support I need.
I've never had any issues with my computer until recently while playing The Sims 3. The game action began to deteriorate within 30 minutes of play. Multiple character interactions caused people to disappear, cars freeze, etc. This is a buggy game at best so I tried addressing the issue with various tweaks.
Today I checked the Command Center and saw the graphics pump had failed. It showed the graphics fan at 0rpm.
It also shows the CPU and System fan at 0rpm, however. Only the PCI and Hard DriveFan1 are operating acording to this readout.
Dell advises to delete the Command Center after downloading a new version first, and then reinstall after unplugging the power and waiting a bit. This did not work.
I have read in other threads that the Command Center itself can be buggy and the readouts incorrect. However, there seems to be no general answer or best direction to take after the Dell "solution."
If anyone has any other further info, it would be greatly appreciated.
I bought my Alienware Area 51 in 2009 when Dell took over and am not finding the support I need.
I've never had any issues with my computer until recently while playing The Sims 3. The game action began to deteriorate within 30 minutes of play. Multiple character interactions caused people to disappear, cars freeze, etc. This is a buggy game at best so I tried addressing the issue with various tweaks.
Today I checked the Command Center and saw the graphics pump had failed. It showed the graphics fan at 0rpm.
It also shows the CPU and System fan at 0rpm, however. Only the PCI and Hard DriveFan1 are operating acording to this readout.
Dell advises to delete the Command Center after downloading a new version first, and then reinstall after unplugging the power and waiting a bit. This did not work.
I have read in other threads that the Command Center itself can be buggy and the readouts incorrect. However, there seems to be no general answer or best direction to take after the Dell "solution."
If anyone has any other further info, it would be greatly appreciated.