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IPhone 4s not showing up on My Computer

Last response: in Cell Phones & Smartphones
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August 18, 2012 12:30:24 AM

It used to before, but I dont see it today. I tried unplugging and plugging in the phone. Restarting the Apple service. I even did a system restore back to when it was showing up.

I have Windows 7 64 bit Ultimate. Anyone have this problem and know how to fix it?
August 18, 2012 11:58:00 AM

Do you have iTunes installed?
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August 18, 2012 9:57:53 PM

Yep. Itunes installed and reinstalled. I had to download ifunbox in order to access my pictures on the phone.
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August 20, 2012 3:39:19 PM

When you connect your iPhone to the computer, does your iPhone indicate that you are connected?
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August 20, 2012 11:57:38 PM

Yep, it's connected. Even iTUnes can see it. Just when I go to Computer and see all the drives, I don't see it there. I used to see it and that's where I go to get my pictures and movies from the phone.

Is it because I have Windows 7 64 bit?
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August 21, 2012 3:00:05 AM

Alright, try this:

1. Open Start Menu >>type services.msc and press Enter [ this will open up services ]
2. Locate the service named Mobile Device Driver
3. Double click the service to open properties

4. In the "general" tab find the "startup type" drop-down arrow menu and make sure "automatic" is selected.

5. Also see the general tab to check the "service status". If it does not say "started" then click the start button to start the service and connect your phone again and click apply.

Note: If the above procedure does not helped in your case, then try restarting the service
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August 21, 2012 12:18:06 PM

That didn't work. I 've tried everything, but reinstalling Windows.
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August 21, 2012 12:36:56 PM

Have you tried uninstalling the iPhone from Device Manager?
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August 21, 2012 7:35:36 PM

I tried that,, didn't work either. I even did a system restore back to when I know it worked and that didin't workk either.
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August 21, 2012 9:34:21 PM

But when you plugged it in, did the device pop back into Device Manager?
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August 21, 2012 11:00:33 PM

yep, it's there, but the iphone still isn't showing on the Computer, where all the drives are
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August 22, 2012 1:12:36 AM

Do you see it when you go to Devices and Printers? (Control Panel > Hardware and Sound > Devices and Printers )
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August 22, 2012 3:43:46 AM

Yeah, I see it there. Both iPhone and Apple USB Mobile device driver
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January 15, 2013 7:23:25 PM

I had the exact issue when I got my new 4s. Simply take a picture to add data to the phone and when you plug the phone back up to your computer then you will be able to browser the internal storage. Apparently it will not show up if there is not any data on the phone (data = pic or video)

Hope this helps
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March 3, 2013 11:13:09 PM

same thing happened to me. i just reinstalled the driver, and it's fine.
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March 4, 2013 1:47:29 AM

Did you upgrade your phones software recently?

If so, it may have created a backup and new primary partition on the device. After the update, the backup would be re-expanded to the new partition as to save all your personal stuff.

If this is the case, the new partition may be read-only and you would therefor be unable to access the file system.


Is your iPhone jailbroken? Do you have a file explorer from cydia installed? Are you able to browse the system files and all that from the phone itself?
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March 13, 2013 11:53:51 PM

higdonmatthew said:
I had the exact issue when I got my new 4s. Simply take a picture to add data to the phone and when you plug the phone back up to your computer then you will be able to browser the internal storage. Apparently it will not show up if there is not any data on the phone (data = pic or video)

Hope this helps



Thankyou so much, I had this same problem after I restored my phone due to my "other" memory becoming 4gbs.... but taking a photo then trying again opened the box. Thank you!!
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March 21, 2013 3:32:39 PM

1.plug in the iPhone 2.go to device manager find apple iPhone from portable devices,3. right click on apple iPhone then uninstall it 4.unplug iPhone. 5.plug in again it will be installed automatically.
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April 16, 2013 1:38:40 AM

Wonderclam said:
It used to before, but I dont see it today. I tried unplugging and plugging in the phone. Restarting the Apple service. I even did a system restore back to when it was showing up.

I have Windows 7 64 bit Ultimate. Anyone have this problem and know how to fix it?

Hi, had exactly the problem you had and did everything everyone said about reinstalling etc etc all didn't change the problem, so I tried below whilst iphone was connected and it worked! :) 
click on "Start", then "Devices and Printers"
your iPhone should show up here and may have an exclamation mark (!) on it.
Right Click the iPhone icon and select "Troubleshoot"
The computer will check updates on drivers etc.
Once this has completed, the exclamation mark should have disappeared and the iPhone should now be on Explorer!

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May 19, 2013 3:40:53 AM

Thanks coolozzie2

I was having the same problem with my iPhone 5 and your solution worked, my phone now shows under my computer. I had recently done an IOS update so I don't know if this affected it.

When I went to devices and printers I had Apple Mobile Device USB Driver and right-clicked and selected Troubleshoot. This found something about the USB but my iPhone still did not show, so I disconnected and reconnected the USB and looked under devices and printers and there was a new icon for Apple iPhone which did have an ! on it. So I right-clicked here and selected troubleshoot and it suggested to reinstall the driver, which I did and immediately my iPhone now shows on my computer.
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May 24, 2013 1:08:06 PM

Wonderclam said:
It used to before, but I dont see it today. I tried unplugging and plugging in the phone. Restarting the Apple service. I even did a system restore back to when it was showing up.

I have Windows 7 64 bit Ultimate. Anyone have this problem and know how to fix it?

Yup. When mine refused to show up, I figured out that the iOS will not allow the computer access to the iPhone unless there's something that needs to be copied of it. The only thing one can copy of it are pics taken using the phone's camera and as such i did that. When I reconnected it and went to my computer, it showed up. Try it out and see if it works.

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June 1, 2013 4:57:32 PM

Wonderclam said:
Yeah, I see it there. Both iPhone and Apple USB Mobile device driver


Have you been able to fix this? I have the same issue and none of the solutions offered work. I try re-installing the driver, but am getting an error message.
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Anonymous
June 14, 2013 12:08:05 PM

IPhone 4s not showing up on My Computer
I had the same problem just now. I tried alot of things that didn't work. I finally tried this: -START - CONTROL PANEL - PROGRAMS AND FEATURES - CLICK ON APPLE MOBILE DEVICE SUPPORT - REPAIR. That worked for my iphone 4s when it was hooked up to my windows 7 64 bit computer. My phone was already plugged in and when I did that my phone lit up and went 'ding' and all the approprate iphone recognition boxes popped up! I hope this works for you too :) 
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June 14, 2013 3:54:21 PM

This thread is almost a year old. The OP has clearly received their solution.

Please check dates on threads before posting in the future to avoid reviving old topics.
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