My Acer Aspire 5920G appears to have 'died' and I thought I'd try here before contacting Acer. Despite being under warranty, Acer have found loopholes to charge exorbitant fees every time something goes wrong.
Anyhoo, the 2.5 year-old laptop was working perfectly last night. This morning, I opened it and:
T: Pressed power button
T+2secs: DVD drive clicks on, hard drive spins up, everything seems normal
T+5secs: NumLock light flashes, but visible POST/BIOS *does not appear*. The screen never shows anything.
T+8secs: Hard drive is still on but ceases activity. Operating system is not loaded.
(I took the timings at a subsequent attempt, but every attempt follows the same pattern)
- running from battery, AC and both
- reseating the memory modules
- replacing and removing the hard drive
- booting with a boot disk in the DVD drive
- booting with an external monitor attached
to no avail. From this end, I'm not sure what else I could try. Clearly there's no 'good' time for a laptop failure, but this is a pretty terrible time, so I was hoping to avoid Acer spending 6 weeks deciding how many hundreds to charge me.
I am in the UK. The regular warranty the product was sold with was 1 year. I separately paid for a 3 year warranty, which I'll probably end up claiming on. My trepidation there (and reason for this thread) is twofold:
a) I've found Acer support to be slow to communicate and generally unhelpful, so would like to minimise my interaction with them if at all possible. As mentioned, on two previous occasions they found loopholes in the warranty to charge me for repairs the warranty 'covered'.
b) I guess everybody who loses a laptop says this, but this is a phenomenally bad time for my laptop to die. If I could pick one 3-month period between 2006 and 2013 to not lose it for 6-8 weeks, it would be.. the next three months. Sod's law I guess.
Regardless of warranty or extended cover the retailer is responsible. The retailer can at his discretion repair or replace or refund -- but he must do something.
If the retailer is having a problem getting Acer to fix it for him in a timely manner (given that this may be a working tool for you) the retailer should put it out to a competent repair guy or negotiate a replacement or partial refund with you.