Directv receiver not responding to satellite

I have had directv since it was primestar . I am now having issues with the receiver . I have satellite signal strength over 75% . I cannot get in any channels . The guide won't come up . and its every time the receiver loses power it has been this way now for 20 days and DTV cannot figure out what the problem is .
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More about directv receiver responding satellite
  1. Signal has to be over 90%, dish is mis aligned.
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